You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Here is a link to find the manual for your Gotrax hoverboard. The speed of the GKS kids scooter is locked at a safe but fun 10mph. Please contact our customer service team if you are experiencing problems or need more detailed information. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Took 8 business days to fix (total of 11 calendar days). will respond to the email but the response itself is not helpful). *You may need to perform a recalibration up to three times to fix your issue. Check the lights, the brakes, and all the features, and make sure they are all working properly. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. It is possible to check the voltage of your battery using a voltmeter. On that same hill last week I got about 16 top speed. Create an account to follow your favorite communities and start taking part in conversations. If damaged do not proceed. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. I finally received the replacement parts. Press question mark to learn the rest of the keyboard shortcuts. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. The difference is, these are much more fun! If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. E07 - Replace Motor or Motor Wheel Assembly. E03 - Change speed settings or gear. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. 0000002170 00000 n Thus can not charge scooter. Not much help really. New Safe Step Technology - Both feet must be placed on the . IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Check which of them the problem is and get it fixed immediately. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Grab the new battery pack and ensure that your are installing the battery pack correctly. I've emailed support but I'm waiting. You will see the LED lights start to flash. So, 3 hours for 4 bars = 45 mins of charging time per bar. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. 51 4.7 out of 5 Stars. When the scooter is powered on, press the power button 3 times to switch the speed unit display. This is a few specific actions that act as a reset for your board and can fix many common issues. But some parents may balk at spending more than $100 on an electric scooter. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Codes often have simple solutions and we are here to assist. I tried these fixes and the problem got solved. error: GOTRAX - F5 Electric Bike. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Mine out of the box has this metal grinding sound coming from the back. I am on the hook to pay for shipping to send back their poorly made products. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. If your charger does not turn green when you plug it in, your problem may lie in your charger. Set the battery to the side for disposal. Apr 15, 2021 We show a quick view. It was the front wheel so more difficult, cost 40 for replacement. Check the fuse or circuit breaker. 51 reviews. Expect More. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. 0000007190 00000 n )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. When it comes to hoverboards, the magic fix-all is called recalibration. Roller Blades/Bikes. This is telling you the charger is working. (If you see an issue, please stop and consult a technician before proceeding.). Did you find it helpful? The BBB's grade of "F" still . The motor would sometimes "sputter" (not engage) when you push down the throttle. Entice customers to sign up for your mailing list with discounts or exclusive offers. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Back wheel brake mis-aligned. 0000008779 00000 n This is one of the most common problems we hear about, so it's always worth checking first. Now i have error code 30! These are as follows. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Power on your scooter and take it for a test drive. All electric scooter have a fuse or a circuit breaker. The console on the scooter displays speed in MPH, battery life, and headlight. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Here is a link to find the manual for your Gotrax hoverboard. Take off the console and pull out the battery, checking all the connections. Include an image for extra impact. GoTrax V2 Not Working. Easy fix but annoying. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Weight: 17 pounds. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. If you can not grip the top with your fingers use a pair of pliers to assist you. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. You may need a replacement battery if your current one is faulty or has sustained physical damage. 0000002509 00000 n Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. Gotrax has also added a longer battery life. Kid really loved the speedometer and the cruise control feature! Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Beeping can also indicate uneven pressure on the hoverboard sensors. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Step 6 Install the battery pack. rider weight: 154 Lbs. I have updated my review from 1 star to 3, and will update again . I will come back and edit the post if I experience anything that you've listed. 0000005863 00000 n Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. Then plug your charger cable into both ends and leave it overnight. 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In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In removed the old handle bar and battery and installed new one. Aug 15, 2020 Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. 110 0 obj <> endobj xref Range: 4 miles (est) Max. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. bay_blade2000 3 yr. ago That's not what I am saying at all. This problem could be caused by many different things. Problem is from inside the tire assembly. I err on the conservative side, and would rather "under charge". Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. GoTrax GKS: Specs. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Resolved through warranty, in the mail. This is telling you the charger is working. - Very dangerous as you can be cruising along and the motor completely shuts off. Press J to jump to the feed. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Fix stuck GOTRAX GXL V2. The GMAX is one of our most powerful electric scooters to date. Max speed: 7.5 MPH. An awesome member of our community made this guide. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - 3. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Include an image for extra impact. When it comes to hoverboards, the magic fix-all is called recalibration. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Turn the key or power switch on and engage the throttle all of the way. Repair frozen GOTRAX GXL V2. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Doesn't matter if the battery is charged or not. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. My GoTrax (about 5 months old) started acting weird today. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. GoTrax - GMAX Electric Scooter. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Odometer not working. What if the part I ordered did not solve the problem? Learn more about your GOTRAX from full overviews and specs to troubleshooting. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. If you experience problems with any of these models of e-bike file a claim below. Not much help really. First, plug in your charger and make sure that it works before continuing. A revolution is on the way - and Electric Scooters are leading it! Since battery indicator has 4 bars, easy to do the math. If the scooter works after disconnecting the brake switch then the brake switch is defective. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. You can get it started again if you press the button so it's probably not a power issue. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual.
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