See our Domestic and International Contract of Carriage for details. If you are reassigned from a Extra Comfort seat to a seat that is not an Extra Comfort seat, you are eligible for a refund of the Extra Comfort seat fee already paid. Passengers under 18 years old traveling on International flights may require additional documentation. Hawaiian Airlines Employee Directory. 2. For bags that weigh between 71-100 pounds, the fee is an additional $200. Employed a minimum of one year with ARC/IATA travel agency. If youve activated your account and cannot remember your login information, tap the Forgot Password option. Visit HApeople.com > Pass Travel > Policies for the complete pass travel rules. A few things you should be aware of: 1. If you aren't able to plan your travel within these guidelines, please consider bringing your own food onboard., Traveling with Kids: Per Hawaiian Airlines, Please remember to use the Voluntary Downgrade option for children under 12 (using your Pass Travel privileges) who do not qualify for your boarding priority (i.e. No change fees for tickets purchased with HawaiianMiles. The tickets in each of these fare buckets correspond to different rules/policies, which ultimately results in a different customer experience. When I read the brief [for the Island Style campaign], it was perfect. Click here to learn more about exciting career opportunities at Hawaiian. Fares and rules are subject to change at any time without notice. For reservations connecting with other airlines, the baggage fees and rules of the first marketing carrier applies throughout the itinerary. Questions about sporting goods or specialty items? For Restricted Refundable fares Tickets are non-transferable and fully refundable at anytime. These upgrades can be made via web / kiosk check-in 24 hours prior to departure. Informing Human Resources with accurate, up-to-date information and status of all pass travelers via form HA-64 (the Pass Travel Eligibility Form). The Hawaiian Airlines World Elite Mastercard has an annual fee of $99 and currently offers a welcome bonus: 60,000 bonus HawaiianMiles after spending $2,000 on purchases within the first 90 days.. We support the school-to-career pipeline by encouraging young people to pursue aviation professions through a variety of educational outreach programs. If you need to request mileage credit for flights flown on our partner airlines, please contact the partner airline directly. First Class Passengers, International Travel, Pualani Gold/Premier Club/Corporate Members, GOV/MIL Fare Travel, are allowed two (2) bags free of charge. Informing their dependents and guests about pass travel policies and procedures. Jeremy Althof, Hawaiians director of global advertising, said his team was deliberate about telling a story that would resonate with the people of Hawaii. Extra Comfort Seats are non-transferable and non-refundable. Guests making date, flight or reroute changes may apply the value of the Extra Comfort seat fee to the purchase of an Extra Comfort seat or a Preferred seat, if it is available, on the alternative flight. Recent studies from respected researchers such as the Harvard T.H. Authorized Capacity = Total number of seats in cabin available for sale. If you arent married, you may designate a travel companion. The Hawaiian Airlines Friendship Travel Pass (FTP) program grants you a specific number of discounted standby passes which you can give to any friend or family member to use. We are committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other protected characteristic under applicable law. *Pualani Gold members receive the first two (2) bags complimentary. Conducting themselves in a courteous and professional manner. The phone number for the hotline is 1-888-697-7813. 46% of Hawaiian Airlines employees are women, while 54% are men. Extra Comfort seating is available only on flights operated by Hawaiian Airlines. Yet, we are incredibly diverse and our workforce is representative not only of the communities we serve, Refund or credit will not be provided for any ticket changes that result in a fare less than the original fare paid. Get notifications for low fares & special deals. But any applicable fare difference will be collected. Hawaiian Airlines Flights Flights Travelocity.com Cheap Hawaiian Airlines Tickets Flights Packages Stays Roundtrip One-way Multi-city 1 traveler Economy Leaving from Going to Departing Returning Add a place to stay Add a car Direct flights only Wander Wisely with exceptional service, 24/7 support You are responsible for paying any amount in excess of the Extra Comfort seat fee you originally paid, and no refunds or credits will be provided for any unused value. Standby for Cancelled or Delayed Flights on Hawaiian Airlines. Theres no need to be! . If you have difficulty using our online system due to a disability and need an accommodation, please email us at Just remember that if the first flight in your itinerary has already departed, modifications are not possible.. Now, if youre looking to completely change the route, youll need to cancel your itinerary or segment and rebook it for another route. For travel between USA and Australia or New Zealand, boards will be included in the free baggage allowance when travel is non-stop, direct and/or connecting service. Current and former employees report that Hawaiian Airlines provides the following benefits. If an FTP goes unused, simply simply get your PNR from your 'Upcoming Trips' and click 'Cancel/Refund'. *Pualani Platinum members receive the first three (3) bags complimentary. This means that you can fly other airlines for free as well. For travel credits from tickets purchased before March 1, 2020 with travel dates between March 1, 2020 and Feb. 28, 2021, credits remain valid until May 31, 2022. Uniform Services Employment and Reemployment Act (USERRA), Medical benefits are offered to full- and part-time employees, Take advantage of travel benefits (including flight perks), Enjoy a dynamic workplace with a strong sense of community. Hawaiian Airlines reserves the right to cancel any Extra Comfort seat that has not been paid for. Attach approval form to the auditor's coupons(s) for all tickets issued. Preferred seats are non-transferable and non-refundable. Main Cabin Refundable fares are fully refundable including ancillary purchases before departure by canceling through Reservations and requesting a refund. I dont want people listening to my music, I want them to feel how they feel. Download it for free on the Apple iOS App Store and Google Play Store for Android. Addendum to Governing Travel Agency Agreements (GTAA), Addendum to Governing Travel Agency Agreements (IATA), Hawaiian Airlines Booking and Ticketing Policy, Contingency Plan for Lengthy Tarmac Delays, The Plumeria Lounge Pass Terms and Conditions, Ticketing Fee (PPG airport ticket counter), Change Fee for Tickets Purchased with Miles, Items exceeding 80 linear inches (206+ cm), *for tickets issued on/after December 7, 2012, No change fee for Main Cabin and First Class tickets, but a fare difference may apply, No change fee for Main Cabin and Business Class tickets, but any fare difference may apply. First things first, the #NonRevLife can be an exciting way to live, but its important to remember to stay flexible, positive, and to always know your options. Hawaiian Airlines airport employees are trained to identify and assist people showing symptoms of illness, such as fever, nausea and respiratory issues, while minimizing the risk of exposure to themselves and others. Partially used tickets: Remaining trip segment tickets are valid for transportation for one year from date of initial use. .corporate-kokua .caption-toggle, .corporate-kokua .caption {display:none} On inter-island flights, Main Cabin passengers receive complimentary non-alcoholic beverages and free island maps. Youll be granted 20 FTPs every year that are valid for travel from January 1st until December 31st. Heres what youll need to know about your luggage. Reduced Rate Fares may be comparable to fare availability on our website. Addendum to Governing Travel Agency Agreements (GTAA), Addendum to Governing Travel Agency Agreements (IATA), Hawaiian Airlines Booking and Ticketing Policy, Contingency Plan for Lengthy Tarmac Delays, The Plumeria Lounge Pass Terms and Conditions, Special Conditions: Interisland Web-Restricted Sale Fares, Conditions For Travel Wholly Within The State Of Hawaii, Conditions for All Other Travel (Not Wholly Within the State of Hawaii ), Conditions for tickets purchased using HawaiianMiles, Conditions for Main Cabin Refundable Fares, Additional Terms and Conditions for Main Cabin Preferred ("Preferred") Seat Selections, Additional Terms and Conditions for Extra Comfort Seat Selections. Seat selection is not available until check-in. Hawaiian Airlines airport employees are trained to identify and assist people showing symptoms of illness, such as fever, nausea and respiratory issues, while minimizing the risk of exposure to themselves and others. FTP passes are priced per market: interisland, mainland flights, and international. 1 destination carrier. For Military Check-In Baggage Exemption, please click here. Under our current COVID-19 waivers, travel credits from tickets purchased between March 1 and Dec. 31, 2020 are valid for up to two years from the original ticket purchase date. He performs in Kihei on a regular basis and attracts visits and residents. Click herefor Surf, Kite, Paddle and Wake board FAQ and Conditions of Acceptance. Refund or credit will not be provided for any flight changes that result in a fare less than the original fare paid. Boards in excess of the free baggage allowance and/or when en route stopover exceeding 24 hours occurs, will always be subject to the applicable baggage charges. Bags 71 to 100 pounds (32 to 45 kg) will be charged $70 within Hawaii, $200 between Hawaii and . Tickets are valid for 45 days from date of issue. That before all of the other considerations of safe travel in this unfortunate new era. International. If youre looking to simply change the flight time and date, you can do so on the app by going to your 'Upcoming Trips'. How about Australia or New Zealand? Accommodations for Applicants with Disabilities Passengers under 12 years old may not travel without a companion at least 18 years old on International Flights. As Hawaiian rebuilds its employee 'ohana, it is doing so "with a renewed focus on strengthening our diversity, inclusion and belonging initiatives," the report said. During the production phase, Lauren Mabuni, Hawaiians global advertising strategy manager, said employees were encouraged to do what they always did, carrying on as ifthe cameras werent there. Save. That includes the FTP itself, fares, taxes, and the ID90 Travel processing fee. If you enjoy working in a fast-paced environment where no two days are the same, consider a career in Airport Operations where you will interact with our guests or support their travel experience. You, your spouse, dependent children, and parents are eligible for stand-by travel on any Hawaiian Airlines flight from your date of hire. In some cases, your seat may be assigned at the gate. International flights now receive separate courses. Unlimited travel on Hawaiian Airlines is a privilege that you can enjoy. Upgrades to first class are not permitted. Ramp Agent (Former Employee) - Honolulu, HI - July 14, 2021. Get notifications for low fares & special deals. Pillows are currently unavailable in the Main Cabin on North America long-haul Austin, Boston, New York flights, North America red-eye flights, and on our Papeete, Pago Pago, and International flights. Read more about our values Refund or credit will not be provided if a flight change is made and the applicable new fare is less than the original fare paid. If no Extra Comfort seat or Preferred seat is available on the alternative flight, or if you decide not to select an Extra Comfort seat or a Preferred seat and pay any applicable fees, you will forfeit the value of Extra Comfort seat fees already paid. Hawaiian Airlines reserves the right to reassign any Preferred seat holder to another Preferred seat in its sole discretion without notice and without providing a refund. International baggage rules will apply for entire trip, subject to DOT regulations that govern which airline's rules apply on a single ticket, including U.S. domestic segments regardless of stopover, providing the ticket includes at least one ticketed international point. For additional details, see: Baggage Information, Domestic Contract of Carriage, International Contract of Carriage, Neighbor Island: Travel wholly within the state of Hawaii Reduced rate fares are self-ticketing and are confirmed space tickets based on availability. Wondering if your carry-on meets size and weight requirements? Guests experience a unique taste of our islands through the warm service of our flight attendants. Allow a minimum of 2 weeks for processing. The two (2) complimentary checked bags are valued at the first and second checked bag fees. Join our teams in Finance, Sales, Marketing, IT, Technical Operations, and many other departments that work together to make Hawaiian Airlines the world's No. It shows their talents and hobbies. Hawaiian Airlines reserves the right to cancel any unpaid Preferred seat selections. Nearly all airlines have ID90/ID96 or ZED fares. Our people are the pillar of our success, and a valued workforce is key to our continued growth. @media screen and (max-width: 768px) { Unaccompanied minors booked on eligible connecting flights will be required to pay the applicable fee for each flight segment. Additionally, each employee is given 20 one-way friendship travel passes each year to give to friends and relatives (travel is based on space availability and fees do apply). Need more information? Wondering if your carry-on meets size and weight requirements? The Bus offers extensive routes which travel to all the major tourist attractions. EEO Policy and With Hawaiian Airlines, checked baggage that exceeds 50 pounds (23 kg) will be subject to excess fees. 2022, All Rights Reserved - ID90 Travel, Inc. You may request a refund of your Preferred seat fee from our Consumer Affairs Office after you have completed travel. Tickets may be cancelled 7 or more days prior to departure without penalty if requested within 24 hours of purchase. If procedures are not followed, agent may be subject to a debit memo. As a member benefit, HawaiianMiles members will enjoy reduced 1st and 2nd checked baggage fees when flying between the Neighbor Islands, traveling wholly within the State of Hawaii. The main perk you'll get by flying Hawaiian Airlines to Hawaii is that all long-haul flights include a hot meal service in the economy cabin. ** Fees are effective for flights booked on or after midnight, November 13, 2018 Hawaii Standard Time. Applicable overweight and excess baggage fees will apply. It will not refund the money spent on the flight, but at least youve got a place to lay your head. Other applicable federal employment laws include .corporate-kokua .section-inner {min-height:400px !important} North America / International: Upgrade charges vary by season and route. Cancellations of travel before departure are subject to JPY 30000 (adult fare) and JPY 22500 (child fare). A ZED Fare is a special fare/agreement between airlines to allow employees to travel on a space available basis. This is a bonus compared to other carriers that usually only include a small snack. Hawaiian Airlines is an E-Verify employer, as required by federal law. Get notifications for low fares & special deals. So its no surprise that most in our 7,200-employee ohana (family) were born or raised in communities stretching from Kauai to the Island of Hawaii. CEO Peter Ingram hopes to see Hawaiian Airlines, "being a smaller airline by about 15% to 25% next summer compared to 2019 levels.". You will receive every bit of what you spent back in return. Prices and availability subject to change. Save. Ticketing fee applies per ticketed passenger for reservations made through HA's Reservations call center and Airport Ticket Counters and is non-refundable. Our benefits are designed to meet your needs today and help you plan for tomorrow. But any applicable fare difference will be collected. Amounts in USD, unless indicated otherwise. All passengers will receive complimentary meals with wine service or Mai Tais. Interested in becoming a HawaiianMiles member? For example, a ticket from Honolulu (Oahu) to Kahului (Maui) is considered a Neighbor Island ticket, and therefore, Neighbor Island bag fees apply. Extra Comfort Seats are sold on a per passenger basis per flight and are limited and subject to availability. Please note that this link will open an external page which might not meet reasonable accessibility guidelines. The following baggage fees apply to luggage that meet the below requirements: Business Class However, the return of Japanese visitors to the Hawaiian Islands is most critical to Hawaiian's recovery. Refund fee: Neighbor Island: $25 North America: $100 International: $100 Wholly unused tickets: Tickets are valid for transportation for one year from the date of purchase. Travel within the State of Hawaii (excluding flights operated by Empire Airlines doing business as 'Ohana by Hawaiian): Travel on flights operated by Empire Airlines doing business as 'Ohana by Hawaiian: Traveling to Asia or the South Pacific?