Additional information concerning Customs matters will be provided during your cruise. Room Dining is available 24 hours a day. Local sales taxes are applied where required. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps,particularly during low or high tide. Personal checks are not accepted on board. In addition, please check with your primarycare provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. Please Note: Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off the ship. We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). You may choose to participate in as many (or as few) activities as you wish. Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. In Australia, call us toll free at 1-800-260-639. Tax increases have seen only slight decrease in smoking over the last 5-6 . There are high-risk destinations such as developing countries of Latin America, Africa, the Middle East and Asia, where chlorinated tap water is not available or where hygiene and sanitation are poor. Each Holland America Line ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. Passport (recommended travel document) (valid for travel by air, land and sea), Passport Card (valid for land and sea border crossings only), State Issued Enhanced Drivers License (EDL) (valid for land and sea border crossings only, not valid on Yukon Cruisetours due to air travel included in the Journey), Other documents approved by the Department of Homeland Security, U.S. and Canadian residents: 866 935 8472, Switzerland residents: 41 (0) 22 884 18 70. Appointments are strongly suggested, particularly for Dressy Nights. Safety: For 140 years, the safety and security of our guests has been our highest priority. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. be subject to their currency allowances at the current exchange rate. Photo Gallery: Your Image Creators are located at your Photo Gallery and are pleased to present for you many rich and varied photographs capturing your cruise. Please Note: There is not an Automated Teller Machine (ATM) available on board. Vaccination requirements change frequently. Working directly with the carrier is important, as the airlines are usually able to arrange alternative flights. guests are encouraged to obtain travel medical insurance prior to travel. Representatives are available 24 hours a day, 7 days a week and 365 days a year. We welcome you to consult with your Image Creators for all your photographic needs. Guests who wait to checkin at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. Please have the ships name, your partys name and stateroom number before you call. Beauty Salon/Spa:The Greenhouse Spa & Salon is our premier, luxury day spa. Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. In October 2021, I joined a restart cruise. For voyages that depart from and return to Australia and/or NewZealand, these policies and the legal drinking age apply to guests 18 years or over. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. These requirements are established by the countries you are visiting and not by Holland America Line. animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. both aerobic and strength-training equipment. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Motion sickness medications are available for purchase onboard. If you have a chronic medical condition, please bring a recent report from your physician. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. Guests may buy stamps in port or purchase them from the Guest Services by charging their shipboard account. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). This could result in legal proceedings. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. There are so many choices on your Holland America Line cruise. Be certain to bring along a record of all your vaccinations. In the evening youll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! the vessel leaves. As previously, in-cabin smoking is also not allowed. While every effort is made to assist guests, we are unable to provide crew members who can spend all or most of their time working witha single guest in order to address ongoing special needs. Cooking facilities onboard are not considered kosher. Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing). Religious services may not be able to be held on embarkation/disembarkation day. Pack shoes on top of other contentsin your baggage to expedite the screening process. We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. As previously, in-cabin smoking is also not allowed. Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. The luggage tags are clearly marked with your ship name. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Further information will be provided on board. It has. CST 2072920-50. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. or CDs. Ship Identification Card: Upon completion of check-in you will receive a ship identification card. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. While we try to fulfill all requests, it may not always be feasible. Keep them close at hand . The final amount billed may take up to 24-hours following disembarkation. An additionalUS$1,000 worth of articles may be brought in and taxed at a reduced flat duty rate. Your seating assignment will be noted on your guest card upon boarding. Mosquito-borne Illnesses:Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam, Open Mon-Fri 7am to 10pm, Sat-Sun 8am to 8pm, U.S. Central Time, Copyright 2023 by Vacations To Go. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. To learn more about Holland America Lines ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability. Nosmokingof any kind will be permitted on any stateroom verandah. *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. Internet is accessible from the comfort of workstations on board or from a personal laptop. For those guests who wish to smoke, there will continue to be designated areas available both inside and on outside decks. Please contact us or your travel advisor for more information. You will be responsible for all costs you incur to join the vessel at the next port. No additional deposits will be due until final payment. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Your stateroom keycard will be delivered to your stateroom. You will claim your luggage when you arrive at your final airport destination. Visit hollandamerica.com for more information. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. Please dial 911 in an emergency. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. disembarking the ship, and for making purchases on board. Cigar and pipe smoking is only permitted in designated outdoor areas on open decks. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers. You should have it available at the gangway when disembarking so please. Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. Shore excursion Reservation Agents are available Monday through Friday 6 a.m. to 6 p.m. (Pacific), and Saturday and Sunday 8 a.m. to 4:30 p.m. (Pacific). Youll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. You must be able to care for yourself. Hours are from 6:00am until 9:00pm. And if you're sailing with Avalon on the Mekong or Ganges River, smoking is permitted only in designated areas. As previously, in-cabin smoking is also not allowed. Once completed, all guests will be allowed to disembark. Any additional information concerning currency restrictions, please contact the customs agency in their country. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. 1. Choose from options for calling only, calling and messaging or calling, messaging and data. Payment of any fines levied is the responsibility of the individual guest. Purchase a Surf plan. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. Usually there is a fee required. locations will accept major credit cards, and some will accept U.S. dollars. HAL's fleet was fully operational by June 12, 2022. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. Smoking is prohibited in Guest staterooms and on balconies. The best time to book your next cruise is while cruising with Holland America Line. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. Made-to-order entres and casual dinner in the Lido. For complete details on plans and full terms and conditions, please visit www.att.com/cruiseships. Professional, local guides and independent tour operators that meet our high standards lead each tour. Smoking E-cigarettes and vaping devices is permitted in designated areas, as well as inside passenger staterooms . If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. Holland America Line Smoking is allowed in all casinos (apart from special nonsmoking days), except Zuiderdam, Oosterdam, Westerdam and Eurodam, which have entirely smoke-free casinos. Norwegian Cruise Line Mail: While onboard a Grand Voyage or Legendary Voyage, letters and postcards may be mailed from the ship while in various ports of call. Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. Holland America Line offers a wide range of award-winning shore excursions, providing priceless experiences at destinations around the world. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. Kids: Painting Picassos, parachute playtime, songs and stories along with theme parties Cosmic Cruisers, Dino-Mite Night and Ships Ahoy Pirate Treasure Hunt Adventure keep our junior cruisers ages 3 - 6 years entertained. Packages such as Renewal of Vows, Happy Anniversary, Romantic Voyage and Just for Us include a variety of services and mementos to commemorate your special occasion. Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard. Line ship. The choices are endless. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. The luggage tags are clearly marked with your ship name. Upon disembarkation, your bags are delivered directly back home. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. The non-smoking casino was one of the things I was most happy about. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. As previously, in-cabin smoking is also not allowed. Rest assured that your passport will be fully secured by our staff. If you do not see our representatives, pleasehave one paged. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. Zealand, these policies and the legal drinking age apply to guests 18 years or over. You do not need to include any suffixes on your airline ticket. Please speak to the Future Cruise Consultant regarding other amenities for these voyages. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Please be sure you understand the requirements for a service animal to disembark in each port of call. If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Important Customs information and shopping maps will be provided at the talk. Holland America has now followed the rules implemented by Carnival Cruise Line and Princess Cruises ships and banned smoking inside the company's casinos onboard. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Your baggage will arrive in your stateroom later that afternoon. You may also find more information on our tours and shore excursion programs on hollandamerica.com. All other questions and concerns regarding air arrangements should be directed to your travel advisor. Reservations may be made on board by contacting the restaurant manager. If you reside in the UK please visit cibtvisas.co.uk/hollandamerica. Cash deposits can be made on the last day of the cruise. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico. If you reside in the UK please visit. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). It is also a good idea to bring your prescription for eye glasses or contacts. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. You are welcome, however, to bring your own oxygen and/or oxygen equipment from your home. We have partnered with CIBTvisas as a service to assist with the collection of necessary documents. You will need to provide health certificate documentation for the animal in your ports of call. We anticipate that your stateroom will be ready at approximately 1:00pm. Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. Any amount in excess of this allowance will be not be allowed onboard. Any guest who smokes inside staterooms or on verandahs in violation of Holland America policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. Please contact Guest Services for more details. Beach Towels to take ashore will be available upon arrival at the Gangway. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. Place them in a carry-on bag or keep them with you so you can access them easily. Tax and excise on tobacco here has been a cash cow for the federal government. For voyages that are scheduled to end outside the U.S., a passport that is valid for six months beyond the completion date of your travel is required. Printable luggage tags are available at the Online Check-In start page. suits you. (See section for Bags VIP Luggage Delivery below for details.). Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. . Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Boarding may be denied or fines may be levied against those guests without proper documentation. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. OOSTERDAM's Australia-New Zealand 2021-2022 program (from Sydney and Auckland), WESTERDAM's South America 2021-2022 program, and . It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change. Please help us reduce water use. During our regular business hours, please call: 1-800-426-0327. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Additional quantities may be entered, although they will be subject to duty and IRS taxes. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. The statusof your seating request will be listed on your Cruise Contract. Customs officials will not be available at the ship during check-in to register valuables. Guests may check no more than 3 pieces of luggage per person. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. Your booking will be credited to, and finalized by, your preferred travel advisor. For Non-U.S./Non-Canadian Citizens:For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. Pair your cruise with an immersive experience and witness rarely seen wildlife as you journey into the heart of the Alaska wilderness on an Alaska Cruisetour. Travelers should be cautioned that only the following may be safe to drink: hot brewed beverages, such as tea and coffee, made with boiled water; or canned or bottled beverages, including water, carbonated mineral water and soft drinks. The ship by ship schedule is below. Upon arrival at the pier, you will need to present your Boarding Pass, have your passport and applicable visas verified and your picturetaken if you have not uploaded a photo on Navigator. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. Please contact the ships Medical Center for any medication requiring refrigeration. View current Health Protocolsand Testing and Vaccination FAQs. Mail is provided to the Port one hour before sailing. Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. You may find more information on our tours and shore excursion programs on hollandamerica.com. Bidis essentially flavored cigarettes are not generally permitted entry. Holland America Line does not discriminate against persons on the basis of disability. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. From time to time guests encounter transportation delays in getting to their cruise ship. If you have questions about visa requirements, call CIBTvisas at 1-866-935-8472. Please do not place your baggage over the emergency floor lighting. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam.
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