My recommendation to anyone going on vacation, no matter where, is to be patient and treat the staff with dignity and respect, just as you would in the States, and understand that they are also overworked due to, what appears to be, worldwide staffing shortages. Indulge your cravings with delicious meals and snacks in the comfort and privacy of your elegant suite. This hotel has some hiccups to deal with and service is key when managing a resort. I had Baja fish tacos while my friend had el pastor tacos both were great. Royalton CHIC Cancun Resort - An Autograph Collection All-Inclusive Resort - Adults Only - Call Toll Free: 1-888-774-0040 or Book Online. They are brand new and having some growing pains to get through, I am confident that soon it will be as inviting as its sister resort the Royalton Riviera and the views can literally not be beat! With DC you have horderves and top shelf beverages at your private check in which is great after traveling. Unlimited reservation-free dining international, and local liquors, Complimentary access to Level 18 - Rooftop Cabana Lounge, Royalton Fit: a modern fitness center with instructor-led classes, Unlimited international and local liquors, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or, Theres a reason friends and loved ones visit our properties year after year. Dear Kelzpem We really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. Yes, free parking is available to guests. The Royalton Chic Suites Cancun Resort and Spa is an adults-only, all-inclusive resort set to join the Marriott Bonvoy family later this year, so we decided to check it out now that travel is returning and many are looking for their first escape after more than a year of staying at home. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! Rooms Views are gorgeous from Ocean view to front hotel view (best sunset views). CHIC Regards! This premium level of service features the comfort of anticipatory service, exclusive la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club guests. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. more. A little disappointed in the Mexican corner I mean we are in Mexico I wanted to see fresh guacamole and pico de galo galore, of course its not everyones favorite, just mine . Its not a crowded pool. We're sorry to hear that the Diamond Club upgrade didn't meet your expectations in terms of value. Location - tick Food - double tick Drinks - tick Entertainment- double tick Service - triple tick Honestly the only fault i had from the hotel is that the fire alarm went off in the middle of the night twice and when i spoke to reception in the morning they didnt seem to know anything about it. Delight your senses and feast on gourmet cuisine from around the world. So, go and enjoy yourself. While the party scene certainly isn't what I look for in a vacation, I can definitely see how the Royalton Chic could be a great place to meet people and have a fun Cancun vacation when it's in full swing. With the exception of the buffet, every restaurant had incredibly small chairs. The sushi, however, was medicore. Luis Quintero, General Manager. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Gym Their gym crew is amazing, try the TRX classes they were amazing and kicked my booty, literally I do cross fit and my bum was sore from that class, or maybe it was from the stairs. Related: Mistakes to avoid at all-inclusive resorts. For me, the highlight of the resort was the easy access to the gorgeous blue water of the ocean. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year. Royalton CHIC Cancun, An Autograph Collection - All Inclusive Blvd. Entertainment Was good but if you have gone to all-inclusive resorts they pretty much do the same shows, entertaining and they work their butts off all day and night. If you want sun head to the roof top you are diamond and have free access and there is plenty of it. It offered a great view of the sunset and an easy way to listen to live music (including a Queen cover band one of the nights we were there) without braving any crowds. Dining. There is a spa at the resort, but it's hard to find. Ill start with the positive people that made our stay so much better - our butler Alec was super nice, attentive and helpful every day! The butler service we received was a joke. The rooms are the same, so it wasnt that the room was any different it wasnt, but we paid for Diamond club and wanted to be higher up for the views. We all got plenty of food, shots and drinks, the service at the buffet is probably the best out of all the eatery places, very attentive. There is a separate pool and separate lounging areas along the beach for those guests, but there didn't seem to be a large difference between the two areas especially not while the resort still isn't booked to max capacity. We went back at 3 to get our rooms, turns out that is the exact time they had airport shuttles dropping off others. Lastly one of my favorite things DC offered was access to the rooftop pool. I have the Chase Sapphire Preferred Card and the Chase Freedom Unlimited, so I could have booked my stay for the same price and gotten 5x on my stay with the Chase Freedom Unlimited before transferring those points to use with my Chase Sapphire Preferred. Food is good! Blue Diamond Hotels and Resorts Inc. All rights reserved. We got our bracelets and were told what floors we would be on and met our butlers. Bars- Lobby bar Always good and friendly service, drinks were plentiful and as strong as you liked them. Laura checked on her daily she was her butler, highly recommend her as well. The hotel does offer a place where you can get tested for COVID-19, but the service wasn't advertised to us online or when we checked in. We were about to purchase but the guy behind the desk was not wanting to work with us at all and was kind of rude so instead of making a sell from our large group they got nothing from us. I'm not sure I'll make it back to this resort but 100% will make it back to other Royalton resorts. Opened in 2019, it sits proudly on beautiful Chac Mool beach, which is towards the northern end of this popular peninsula. Something to note across the board at almost every restaurant was the chairs. international destinations U.S. citizens can visit, negative test to reenter the United States, Why all-inclusive resorts are more attractive than ever following the pandemic, Cancun essentials: Everything you need to plan the perfect Mexico getaway, The ultimate guide to tipping while traveling, Mistakes to avoid at all-inclusive resorts, Do Not Sell or Share My Personal Information. Relaxing & refreshing stay. The shower was spacious and came with two shower heads a rain shower head and a detachable wall-mounted hand-held shower head. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. On the plus side, the Royalton Chic is a quick 20-minute drive from Cancun International Airport (CUN) and is surrounded by touristy restaurants, bars, and activities. This was a great escape for us from the loud music and party vibe of the rest of the resort, but once the normal schedule for events resumes and more people start booking stays, the rooftop will likely become busier. Your positive feedback helps to continue offering great quality options and service. So my words of wisdom is to lower your expectations. The Royalton Chic is situated in the heart of the hotel zone in Cancun which can be a benefit or a disadvantage depending on what type of vibe you're going for during your stay. There was a stage and dance floor and hooka was available to order at the bar, but because of social distancing measures, there was no dancing. Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. He is very personable and noticed other tables he was waiting on taking pictures with him and even gave him hugs before they left. And the music played during the performance was very loud. Never miss a sporting event while on vacation. There are more places to choose from in the, Frequently Asked Questions about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. The hand-held shower head had much better water pressure. There was a DJ playing music from a large platform right at the doorway, which took away from the otherwise gorgeous lobby, in my opinion. I hope to return soon!More, Dear odysuarezThank you for taking the time to write your review of our property on TripAdvisor and be a reference to future guests, your comments are very much valued. I get L18 might be its own thing but if I have to pay $10 for certain drinks, let me know upfront. Review tags are currently only available for English language reviews. It's harder to escape the crowds, for one. The only downfall is you have to pay extra for top shelf liquors there but our Bartender Luis and server Brandon took great care of us and were sure we did not go without. It sounds like you felt very welcomed and comfortable during your stay, which is what every guest hopes for. Checking at rates if you are booking this property, I'd book 1000% on Bookit. Plus, they were out of things at some bars and all fruit garnishes were dirty. Main Pool- Nice pool, but if that were my only option I might have been a little disappointed. Be sure to ask for Ricardo & Ernesto breakfast time because they will definitely take care of you. We were hungry by this time, so we headed to the buffet lunch. Massages We had a few that did a couple massage and loved them, full massage with facial. Take in the breathtaking views of the impossibly beautiful Caribbean or mesmerizing sunsets over the Nichupt Lagoon from your stylish suite, then set out for an effervescent adventure in lively Mexico. We moved rooms after the first night because it smelled like mold and I think I saw mold spots on the mattress. On the plus side, the Royalton Chic is a quick 20-minute drive from Cancun International Airport (CUN) and is surrounded by touristy restaurants, bars, and activities. It's easily the busiest dining option though it also has a lot of seating to make up for that which means it can get loud while you're ordering food at each station. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. The Ugly: If you come from the States expecting to experience the 5-star resort that they claim to be, you are going to be disappointed. You could even book excursions or spa treatments. Whether you want to try out traditional Mexican dishes or grab a slice of pizza, the buffet has you covered. Lastly, DC is not the same on the rooftop Level18 pool. My spouse and I stayed at this resort the past week and I would say I have no complaints besides I wish I couldve stayed longer! There is also an Italian restaurant, but it was closed during our stay. Keep in mind that they do not have a menu, so have in mind what you want before you order. Roof top bar- As far as I can remember is was good, but the nights I was up there I had, had plenty to drink, but dont remember any complaints. To be honest, as you drive up the very long drive, it's unimpressive and actually looks penitentiary-like. Book now! This may not be an issue for you, but if you are blessed with wide hips like me, note that you'll have to squeeze into chairs whenever you eat (which may change which clothes you decide to pack for dinner). It did seem like the hotel was a bit understaffed. Management needs to make sure anyone who pays extra $ to be DC members get great service. If you're looking for exciting nightlife and a more tourist-focused experience, the hotel zone is a great place to be. From other butlers, you could see them taking care of their guests. Floors: 16. The city's infamous hotel zone is home to a number of resorts that cater to just about every type of traveler. Took us to the 3rd floor martini bar, and another beautiful sitting area, Sports bar, Hunters, and entertainment area. My issue was nobody would allow us to make reservations since our butler had to do it. I'm a plus-sized traveler, which made dining uncomfortable no matter where we went. As it turns out our room was given to one of them, so we were relocated from 14 floor to 12 (which is not Diamond club) they tried to tell us that they have Diamond club rooms on all floors, but the website distinctly reads that Diamond club is 13, 14, and 15 floors. I would visit again. It was a little unorganized for us the first night because we couldnt unpack, but no biggie the rooms were both clean and very nice (will post pictures). Checking in was simple and only took about five minutes once we got up to the counter. I don't drink much hard liquor but it appeared that premium liquor was almost always out for our fellow vacationers. Treat your favorite people to the ultimate in luxury. You get a three-course meal: a starter, sushi and a main dish. Tasty and decadent deliveries can be brought to you anytime you like, day or night. Since Royalton Luxury Resorts will be joining the Marriott Bonvoy portfolio, I was excited about the prospect of earning Bonvoy points especially after a year of little to no earning. Show More Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, 1st look: Starlux Airlines' stylish premium economy, economy cabins on the new Airbus A350, The best Caribbean resorts, from boutique literary haunts to exclusive private-island escapes, Today only: Stack deals to book flights to Europe from just 6,000 points, Best spring break cruises for college students and families. It was crowded and the seats were uncomfortable. JorgeCastroRCUN, Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, responded to this review, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Many travelers enjoy visiting Zona Arqueologica El Rey (4.1 miles) and Scorpions Temple (1.3 miles). Never had this issue in a room while visiting Cancun in April before. Good time has potential to become amazing. With its modern design and luxurious amenities, this stunning resort truly has something for everyone. The CHIC Suites Resort and Spa is Royalton's newest All-Inclusive in Cancun. There's a check-in desk outside the Gourmet March restaurant and you could book treatments through the TV in your room, but that was the only signage throughout the hotel that alluded to the spa. Parties aren't as fun without crowds and dancing two things most people aren't comfortable with during COVID-19. We had not met Alex at this time, but he was also our butler and he too was amazing, always checking on us, to see if we needed anything, another valued asset to your resort. We will definitely be coming back! Your room key is your resort bracelet best invention ever, we knew this about Royalton as most of us have stayed in other Royalton Resorts in Dominican (Chic) and Rivera Maya (Royalton Riveria Cancun). You can find a full menu through the TV, place your order and then have someone call your room to confirm. Of course, there is a downside to being smack in the middle of the busiest tourist zone in Cancun. Property Information . The minibar just had water bottles and a few canned sodas and the coffee station was lacking. Right on the beach with an incredible view of the Caribbean. Cancun is one of the most popular tourist destinations in Mexico, which is currently one of the international destinations U.S. citizens can visit without needing a negative COVID-19 test (though you will need a negative test to reenter the United States). HOTEL: The hotel appears to have been built in the 1990's, but is in very good condition overall. One thing worth mentioning is this pool is shaded after 2 pm, not necessarily a bad a thing when you have been in the sun all day every day for days, just worth mentioning. Roof top Erik took us to the rooftop to check it out. See more questions & answers about this hotel from the Tripadvisor community. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. With this in mind, I'd consider booking your stay through the Chase Ultimate Rewards portal if you plan to stay at the resort in the near future. Nothing but good things to say here :) Overall aside from the issues, I made sure to have a good time and I know 100% other guests had an amazing time. Not to mention impeccable service from our server Ernesto! We love JONATHON!!!!!!!!. I booked a two-night stay in the resort's most basic room the luxury junior suite sunset view for $308 per night. We wanted to try out one nearby local restaurant while we were out for an excursion, so we asked the concierge for recommendations. The Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only teams a beachfront spot with interiors straight from a glossy mag. Related: Cancun essentials: Everything you need to plan the perfect Mexico getaway. We hope to receive you soon once again at our Resort very soon.Luxury RegardsJorge CastroGeneral Manager, When we called to get a Room we asked for a good one, they booked, great, as soon as we arrived, the reception was awful not even a welcome beverage or anything, the reception guy just remark us the over charge stuff and never the things we were allowed and at the end after do the charge they offer us a Diamond pack, what it was not included and we have to paid if want to use the half of the place and facilities, and if you dont get that, you are like discriminate to several things, Bars, Pools, Restaurants, everything, why dont put the different choices since the beginning and we can decide as we want , we used to spend night in Cancn and Riviera very often and this was our worse choice ever, better go to Hyatt Ziva or even to Iberostar We paid accommodation from 9th till 11th of July 2019 , Rooms 105041 and 105043, Dear Abraham RThank you for your review and I can assure you that I have carefully considered your comments. . Taxes and fees that are shown are estimates only. Jonathan was very professional and was constantly checking on us to ensure we had the best experience. While rain showers are great in theory (and definitely pass the Brian Kelly shower test), anyone with long or thick hair will tell you that they aren't always the best for washing and conditioning your hair. Shae Dureault x7272. In Punta Cana, we had premium liquor throughout the resort, so not sure what the mix-up is in Cancun. Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. Thank you for sharing your experience at the Royalton Chic. We spend a few days on the roof and loved the music and the vibe up there, more party less relaxing. Martini bar Live music here a couple of nights after the shows, we really enjoyed hanging out here and even did some dancing. Having a butler is easier since you can tell them what you want to do and they confirm everything for you. Find the right card for you. Another annoying thing was we didn't even know the perks of DC and figured it out by asking other guests. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Considering this is the type of hotel that encourages dressing up for dinner and checking out the nightlife the hotel zone has to offer, I would have expected a better setup in the room for getting ready. Our daughter was sick and him and Laura told us where the nearest pharmacy was and even went with my husband and her to get a zpack, they proceeded to check on her until she was feeling better. Rather than room keys, we were given bracelets that had a small, flat fob that gave us access to our rooms and all of the restaurants throughout the resort. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Our dining restaurants, bars and buffet are included in your all inclusive package, with the exception of the Culinary Experience or Level 18 restaurant. This means your elite status won't be honored, either. We didnt eat at the Mexican Agave restaurant. But room service is available 24-7, so we were never without anything we needed. But for heaver fabrics that need more than a small hand-held steamer for wrinkle remover, that could be an issue. The view walking to the reception area was beautiful. Level 18 Rooftop Cabana Lounge is an elevated adults-only . Dining. - Food was 3/10 (breakfast, fries and chips / dip saved us as vegetarians) - Up-charges for a lot of things I thought would be available to. We were unable to try out all of the dining options, but here's a quick rundown of the places we did get to check out. Bottom Line. My boyfriend and I booked our cabanas and bought our bottles of Moet at L18 which were fine, but it would've been easier the butler locked it in. The concierge held desk is the one area I felt service fell short. Every indulgent detail was designed to enhance your stay, from the Royalton Signature rain shower and USB charging stations to the oversize TVs with satellite. Day 4 we found out we could utilize the spa pools as a DC member and did so that AM before our flight. We ordered mango margaritas, a melted cheese and chorizo dish (which tasted as delicious as it sounds) and tacos. The towel service with Royalton resorts is always great. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. We went to this restaurant in the Punta Cana resort and were excited to try Cancun's. Arrival Where was our alcoholic celebration drink? The Asian restaurant was my least favorite restaurant we tried while there. The Royalton Chic is right on the water, so you can wade in for an ocean swim or stay by the pool without losing that ocean breeze and picturesque view. Thank you for recommending the resort to your family and friends. Nothing was ever explained to us. We got to the resort at about 5 p.m. on a Monday evening, and the lobby was decently busy. Food was great and view was wonderful. It was before Noon, so we knew our rooms would not be ready and werent expecting them, this is not our first rodeo. Year Built: 2018: Kids Program: NO: Minimum Age: 18: Weddings: YES: Fitness Room: YES: High Low Rise: HIGHRISE: Star Rating: 5: Address . We booked a rental car for our trip to Mexico (which I enjoyed having but may not be the best choice for any nervous drivers), and there was complimentary valet parking at the resort. The finest experiences and elevated luxuries are yours to share when you upgrade to the Diamond Club. Ex. CHIC by Royalton Luxury Resorts is a 323-room upscale all-inclusive with contemporary decor and a happening vibe. Lastly one of my favorite things DC offered was access to the rooftop pool. Our room had a balcony that overlooked an outdoor entertainment venue for the hotel. Samantha and Jesus are quite wonderful hardworkers. You rock!!!! Wishes for Management: Elevators take entirely too long! We weren't given any recommendations and were urged to stick with hotel dining instead. Came for our honeymoon and the service was impeccable from start to finish. We were all Diamond Club, so we were rushed into the Diamond club reception area, which was crowded even for just our group of 14. It was amazing! Wish I had names to give, you can see they cared.Food for being an all-inclusive resort is delicious! The Royalton Chic is situated in the heart of the hotel zone in Cancun which can be a benefit or a disadvantage depending on what type of vibe you're going for during your stay. Tripadvisor performs checks on reviews. Their gym would be a nice gym for at home but for a resort it is amazing. Our room was cleaned every day, and it actually smelled good. We may receive compensation when you click on links to those products. Restaurants If you have a large group like we did, they split us up 10 and 4 but still served us family style, so they brought us out different appetizers and entrees, instead of us getting to select, it was that way at Italian Grazie, Asian Jade and Roof Top Level 18. Thank you Luis (the butler) Martin and Victor by the beach club area for the great service. I am a clean freak and this hotel met my standards. Butler greetings can be deceiving, we were split into floors and separated with different butlers. Mornings find new meaning when you awaken in our signature, handcrafted DreamBed. For a place that attracts numerous Americans, the staff's ability to speak English was far more limited than I would have expected. When it comes to booking a great vacation, two people can have widely different experiences at the same resort depending on the vibe you're hoping to get out of your trip. Our Butler, Luis, again took care of all our needs, including reservations for all the restaurants in the resort.