Do yous ship to ireland and if so how long would it take. All of the sudden I receive and email that says we had to cancel your order. You can't cancel etc while it is still processing. Extremely misleading and dishonest business behavior. This complaint was posted by a verified customer. Just awful. Ensure all order information is correct. You can also apply a Finish Line coupon code to your order in the Purchase Summary section of the Payment & Billing page. Our coupons and other promotional discounts cant be applied towards the purchase of some of the items we offer for sale, which are listed, Finish Line stores may offer Last Chance In-Store promotions from time to time. Just make sure that you have a physical store available should any issus arise. Obviously, like I told the customer service rep, my card got charged twice for one order, as it did last year! I am really disappointed with this company and feel like they scam you to order. i don't even know if their magazine costs that much. I am having that problem now, how did you resolve the problem? I was just charged on my credit card and have a pending charge on my credit card for an order that never went through your website 4 days ago? Finish Line Customer Support Lowest Rating. The girl told me she was the assistant mgr., Makayla and I could not have the computer girl clerk's name. Do not order online I was sent some old dirty shoes that was supposed to be new also the box was torn up, I recently visited finish line in roosevelt field mall and I encounter the most unpleasant dealing with one of the female staff employed in finish line store inside macy's. They sent me a confirmation on 10/1/15 that the item was shipped and I received a tracking # for that. What I don't understand is if you don't have the inventory to cover an order, why is your website allowing people to purchase these things? The company's customer service is generally considered to be good. In the upper right hand corner of the product detail page, you will be able to select up to three of your favorite stores for in-store pickup. Lost or Damaged Shipments Finish Line is not responsible for lost or damaged items in transit. If the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these circumstances. Like any company, Finish Line has received some complaints from customers. How do I know if Finish Line is the right retailer for me? All your orders? Each product page contains a "Size Chart" link to handy sizing charts beneath the product's available sizes so that you can determine how your size will convert between various genders and ages. He was advised that they do not accept ANY shoes that have been worn. I told him if it wasn't for him I would just walk out. Finish Line charges and collects applicable sales tax on the merchandise it sells in accordance with state and local laws and remits the tax collected to the applicable state and/or locality. Now store won't refund me my CASH until I drive into one of their stores and return the item they sent to me in error. If theft is that bad, get a security guard or make the manager come from the back and see what is going on. My question is why are you allowing people to purchase things you don't actually have? They told me the shoe was in stock and charged my credit card.the shoe size was showing in stock online at the time of purchase. I like to be honest and I was assured that I will receive my shipment in two days. Have been told multiple different things in the 3 weeks I've been dealing with this and absolutely no one can or will refund the 230.$, Products used:Did not receive correct item, sent back wrong item and no one will refund my original purchase price. The lady on the phone (whom I could hardly understand) told me that in fact the order had been "misplaced, the shoes were still in fact available, and she would reprocess the order as well as request expedited shipping, although they could not guarantee it would be provided. This will surely increase the credibility of your complaint. Please note that the Store Pickup Availability message will not change until a size is selected from the size dropdown menu. I was expecting to get it within maybe like 4-5 days but it hasn't even shipped yet Scan this QR code to download the app now. WebUnless your Target is 24 hours, I don't think you will get an email saying it is ready for pickup until the morning when somebody arrives to open the store. Got a team order to place? A week later, they come in perfect condition and in my size! Too many sales is a different problem to too few sales though one that I at least prefer to try solving. We want you to find your best fit, whether you're shopping for footwear, clothing or accessories. So I ordered a macbook last july 7th and it is still processing until now. https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. Good luck with your business! That sounds more like Amazon are causing the delay by holding back the orders before releasing, perhaps similar to a velocity review if you have a sudden increase in orders, rather than a site glitch? There are dirty marks everywhere. The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. We were then approached by another employee who failed to properly explain what should have taken place. I had to call again and they stated they would expedite my shipping which was a lie. No, Finish Line also sells accessories such as hats, bags, and sunglasses. I even tried a different credit card. As I continued to watch their interactions I saw him shove her multiple times into the front cabinet. WebIf the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these Products used:None - the company claims they were no longer available. I liked everything about the shoe. Customers should review the company's international shipping policies carefully before placing an order. Show more Less. Dealer A's 3rd order is still OK so it also gets scheduled and uses up his final allocation. Youll also receive an Order Confirmation via email if you provided your email address during the checkout process. As stated in our policies, sellers must list the exact same item, in the same format, as the item represented on the detail page. I had 7 penders last night, 2 have now dropped and 1 went through, As of now I have 5 and one of which is still in the normal 30 minuet window. #EPICFINISH@FinishLineHelp for customer care assistance. WebThe case is shipping but Apple is saying the pre-order for my phone is on hold due to an issue with my payment for some reason. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The salesperson was nice and helpful. WebI call customer service and say you know you tell your customers it will take 3-5 business days and she says oh well it could take up to 10 busines days because the items actually ship from the store we dont have a seperate warehouse for finishline.com. 6. At that point, you'll be able to add the item to your shopping bag to pick up in your chosen store. Delivery and transit times will vary based on the order's final destination. Finish Line offers various shipping options, including standard shipping and expedited shipping. Thanks. If you received the package and it contains the wrong item or an item is missing, well work with you to make it right. When an order is first placed with Finish Line, we contact your debit or credit card's issuing financial institution to authorize the transaction. Once you have placed your order, you'll receive an Order Confirmation by email. my question is rhetorical but has anyone filed a complaint with the federal trade commission? Dealer B's 3rd order isn't a Crew cab, but after 2 and 1/2 passes 2 tone is exhausted so again nothing scheduled. In addition, I got home and inspected the shoes. If you are missing an item(s), track your order to make sure that there is still not another package on the way. Each product page contains a link to handy sizing charts beneath the product's available sizes. Tip for consumers:Don't trust this company. Now I was highly disappointed in Ray. It looks like you were misusing this feature by going too fast. Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. I placed an order in early Dec 2015, I was allowed to pick the size and color that I required and it was going to be delivered within two weeks. Do not shop here. I choose to donate $35/mo for a child in South America instead of giving money to a store where idiot sales people can look good. But to put that on the paying customers is offensive. Please go to the "Purchase Summary" on our checkout pages to review the sales tax calculated for your online order. I have to keep spending my time returning the shoes and they can't seem to get the size right. Civilians who are employed by the Federal government or work on a military base do not qualify for this discount. If you previously created a Winners Circle account and forgot your password, we can help you with that. For information on creating and submitting your plan, search for Appeal the Removal of Selling Privileges in seller Help. Tip for consumers:It would have been nice to know that you could not exchange the shoes under any circumstances if you wear them. Now store won't refund me my money until I drive into one of their stores and return the item they sent to me in error. My basketball teams will not use any of their products again. The manager who spoke with us stated the shoe was missed marked. Unacceptable. Another told me I was waiting on a refund without reading the notes. If you have a Finish Line Gift Card that does not have a pin number on the back, please contact Customer Care for assistance. These shoes have definitely been worn before and returned. Did the idiot manager do me a favor by giving me free shoelaces for a new pair of shoes w/ dirty shoelace? PLEASE do something about this. This is so ridiculous. I just so happen to check my statement and noticed that there was a charge that I did not authorize. Am i doing them a favor by purchasing from their store? If the gift card you applied covers the orders Total amount, you will not need to enter your credit card information and you can proceed to the next step in the checkout process. You can use the same address or edit it here. No it isnt on my home page at all and my account seems to be fully active, I have a large number of pending orders, and every time I look they are going up, either some competitor is fiddling with my listings or there is a problem. I knew this was harassment. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. For express checkout, you can sign in to your Winners Circle account. Shipping confirmation email. We appreciate the information you have provided. Garbage company. Purchases generally must be shipped to a state with a Sales Tax Holiday to be eligible for the states Sales Tax Holiday exemption. If she had ordered the right shoes I would have no issues. It seems they may be hooking themselves up or their friends or families. Is Finish Line doing so great that when I come into one of their stores with no other customers, they can let $210+ sales be ignored? True but if you can only send 10 items out a day you dont go and list 1000 items for sale. Yes, Finish Line is a legitimate retailer that sells a wide variety of athletic footwear, apparel, and accessories. For more information, please see our A girl with curly hair was getting these plastic little cards thrown at her. For 40 dollars as well! WebIt takes minutes to find a way to work with Maintenance Work Order. I placed 2 separate orders and were charged twice on my bank account for each order. If you would like to check to see if a Finish Line store near you has an item you are looking for online, try these two methods: All shoes on our Sneaker Release List drop at 10 am ET unless otherwise stated via Finish Line email and/or social media. I ordered a pair of Nike shoes on Finish Line's website on 10/1/2015. They shipped from Indiana and I live in Illinois. At the attempt I was told my card issuer wouldn't authorize the transaction. I wouldn't even them a one star but had to! This means that there maybe The company is upfront about its pricing and shipping costs. I have noticed that some penders seems to be taking a few hours to go through. After going to retrieve the 3 pairs of the Nike Air 97 and we tried them on the associate rung up one pair. He looks to be much older than this young lady. A place for them to have conversations, ask for help, discuss happenings in their store or the company, or just generally shoot the shit. My son purchased a pair of expensive tennis shoes from Finish Line. When I told her this was an unacceptable answer and asked to speak with a customer service manager she told me none were available, I argued with her for several minutes before she agreed to find me a manager and placing me on hold yet again. I generally have around 100 orders spread out over the full day. Finish Line, 5 out of 5 stars. With our Buy Online, Pick Up In Store Program, we do our best to make it easy for you to find the item you want online, purchase it and pick it up in store. Dealer B's Power Stroke order doesn't schedule as they are used up in previous passes so he has yet to have a unit schedule. If you are checking out using a Winners Circle account, the shipping address you previously used will appear. I never entered a code. See all the Frequently Asked Questions about Afterpay at the bottom of the page, Use Klarna to make purchases in equal installments, interest free. 2023Finish Line, Inc. All Rights Reserved. I was 0.03 cents short so I decided to order a second pair of shoes. First she ignored me when I tried to get her attention, second when I asked for the size her tone of voice was so obnoxious and extremely rude. I received a text from Samsung on the morning of the 22nd The rep kept repeating the policy to me about processing holds, I practically had to tell her to shut up. They give me a receipt and never say anything else. Dec. 27, 2022, at 10:00 a.m. Use your STATUS across our brand family, JD Sports and Finish Line. However, I have seen NOTHING. Merchandise eligible for the promotion is limited to select merchandise in the Finish Line store offering the promotion, but such merchandise may still be available for purchase online at. I won't be purchasing from this company again. so take your wise comment --and stick it where the sun dont shine-- . The manager tells me to go get my shoelace. I've shopped faithfully for years at Finish Line. She slumped over with her back to the door. Er, if you can only send 10 items in a day then I would think it makes sense to list as many items as needed to get that 10 items a day in sales. You can narrow down the Sneaker Release List by date, gender and brand. Terrible Customer Service and treatment. To apply Winners Circle Rewards to an order, Winners Circle members with rewards can enter their Winners Circle number and their reward number. The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. Nacarcis 2 yr. ago. Or just from particular customers? The terms contained herein are subject to change as the taxation of online transactions is continually evolving. I wanted to know what they were going to do to correct the problem and she basically told me that there was nothing they could do. Finish Line is an independent retailer and is not affiliated with any other companies. Style is an individual pursuit. Search the area of your delivery location for your package, like your mailbox or wherever else you receive mail, Check with neighbors to see if someone else received or accepted the package, Wait an additional 1-2 days as some packages may be reported as delivered up to 36 hours prior to arrival. I rated 2 because I got the original order in perfect timing. 3 attmpts to work with them. WebIf your order is still processing and was not yet shipped out, there are a few possibilities: Everything you ordered is in stock, however, the order is still being processed by our shipping team Your order contains products that are currently not available for your order (out of stock/back-ordered) I wear Nike's every day & own a lot of sneakers, almost every pair bought from Finish Line. i just purchased from finishline.com and i am so nervous about it being a whole scam or not even receiving my package or anything. Finish Line reserves the right to modify or cancel this offer at any time. Provide the shipping address and destination for your order. I just called their head office number on Circle City, to be told that sometimes the key holders run late. WebIf you order on Thursday and it takes that time (doesnt ship on Friday), then you likely wont see shipment till Monday since UPS doesnt deliver/pickup on weekends. Claim your listing for free to respond to reviews, update your profile and manage your listing. For immediate assistance, please call Gamestop at (800)883-8895. Why would they let me order/purchase an item and anticipate the product And then find out upon delivery that it was canceled? I will definitely not be returning to this store. Pending Order Link Seller Central Help Page: I said that she could hold my cell phone, driver's license or whatever. Order# [protected] Customer service is non-existent. I asked the cashier if I can get free shoelaces or another pair of shoes. He wore them one time but they hurt his feet so he went to exchange them for a larger size. There was no other customers in the store but me. I regret that I did not record it. The second line in the link reads as follows: In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. Horrible customer service. However, a review of your account indicates you have listed against detail pages that do not exactly match your items. all these negative reviews aren't doing anything but the ftc can shut them down. We know you want your sneakers and we'll do our best to keep you informed about hot releases and product sellouts. Customers now have the ability to make a purchase online and pick up their order at their local store within a two hour timeframe. I guess there's always a first. I ordered a pair of Nike KD 7 shoes on 11/3/2015 along with 2 sets of socks. I guess I'll be taking my business elsewhere in future. If it does, you can order it online and pick it up at your local store. Ummm until the items sell you dont know what your sales will be. I say no. We will then review your plan and determine whether to reinstate your privileges. Orders with more than one item may be shipped from separate fulfilling locations so you can get all your items as swiftly as possible. Bad enough buyers waiting half an hour most of the time. Not a moment sooner. Yes, Finish Line offers international shipping to many countries. I immediately contact finish line who originally told me the hold would fall off in 2-3 hrs. This could be attributed to no inventory available or insufficient/incorrect billing information." Youre Temporarily Blocked. Simple steps to finish line in Maintenance Work Order. Order placed on 2/5. Is the finishline.com site down? I say no. Yes, you can trust Finish Line. Returned those and after customer service acknowledged the order is for a pair of 6.5 women's they sent another pair of 7.5 men's. poor customer service your employees are very unprofessional, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If so, it could be that someone (possibly a buyer) has made a complaint about something youve sold or have listed. Yes, Finish Line has over 600 retail stores in the United States. Two days later, I tried placing an order with JD Sports and the SAME thing happened. The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. Basically there is nothing to do other than wait for it to finish processing. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. Because of her disgusted look, I knew this was not a joke she wanted any part of. I felt like this was a "Pretty Woman" moment. If anyone wanted to steal, they could have grabbed the clothing items and other things on display on the racks at the door. Click the Bag icon to view the items in your shopping bag. Enter Finish Line Order Tracking ID number in following web tracker form to Check your Parcel, Shipping, Courier, Shoe Package, Item status and Get Estimated delivery date details online.
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