At the same time, buyers expect immediate refunds. All of those complaints, like some of these from Consumer Affairs, say StubHub issued a refund, but I have yet to find one saying StubHub found them, as Derrick F. claimed, comparable or better tickets. Most complaints about StubHub seem to be coming from people who dont actually understand the premise of StubHub, which is that tickets are being resold from regular people who can price the tickets however they want. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. At the event, tickets were discovered to be invalid. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. StubHub wont refund me for tickets I never received? Receive a full refund of your purchase 2. Broadly speaking, the court has stuck by its Rent-A-Center holding that the Federal Arbitration Act does not pre-empt the McGill rule, as consumer advocates from Gupta Wessler told the Supreme Court in a brief opposing review in the Fast Auto case. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Click here to explore your options! Seller also should have dropped the sale through Stubhub but that opens him/her up to a penalty for not fufilling the sale. Let us teach you the major money lessons you NEED to know. Describe your scenario and include any supporting evidence. The refund will typically process within 5 to 8 business days. If it is postponed/rescheduled, the tickets are still valid. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. The Hollywood Reporter is a part of Penske Media Corporation. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Stubhub does not accept returns and does not have a return policy. The industry leader for online information for tax, accounting and finance professionals. Who should shoulder those cancellation costs? Reuters, the news and media division of Thomson Reuters, is the worlds largest multimedia news provider, reaching billions of people worldwide every day. Yes, StubHub is both reliable and offers a refund policy. https://money.com/stubhub-refunds-covid-19-cancellation/. Scan this QR code to download the app now. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Before joining Reuters, she was a writer and editor at The American Lawyer. On that front, things played out almost laughably on Saturday. They're upset StubHub is refusing. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Go with that one and theyll connect you with a representative. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC You can get a refund from StubHub by calling their customer service line. Get useful tips, expert advice and cute animals in your inbox every week. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute No big deal, I know they use 3rd parties sometimes. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. StubHub offersthe retroactive refunds because the live events industry is opening back up. StubHub policy is that all sales stay active until the event is officially canceled by the venue or the performer/team. follow the steps below. The company blamed the difficulty of recouping from sellers during the pandemic. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. Unfortunately there is too much of this happening because of Stubhub's customer service problems so it falls on you to have to call and wait . Sometimes email clients send our first email to a spam or promotions folder. Still learning the basics of personal finance? Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. For more information, read. We will process the refund to your original payment method within 5 days. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Cookie Notice StubHub vs Ticketmaster refunds & ticket protection. US and Canada 1.866.788.2482 Toll free. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Alison Frankel has covered high-stakes commercial litigation as a columnist for Reuters since 2011. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Depending on where you live and how you got the tickets, you may be due a cash refund. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell This may include details from your tickets (so be sure to keep them), or information from the event venue. StubHub changed its refund policy about a month ago. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Full buyer Terms & Conditions here. Have you made a mistake by purchasing an excessive number of tickets? I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Most recently, a divided panel in Hodges v. Comcast Cable Communications LLC ruled that the McGill rule applies only to forward-looking injunctions that seek to prevent future violations of law for the benefit of the general public as a whole.. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . We may be compensated if you click this ad. According to StubHub, it was intended to reduce risk for buyers whose events were likely . I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . Looking to sell? In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Our Standards: The Thomson Reuters Trust Principles. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Those disputes, the motion said, are governed by the arbitration provision in StubHubs user agreements and the judge should not allow class counsel to get away with artfully drafting their complaint to invoke the McGill rule as a tactic to evade individual arbitration. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. Exchanges will only be allowed for accessibility reasons. U.S. Supreme Court allows Calif. consumers to evade arbitration due to injunctive claims, SCOTUS suddenly very interested in California's Private Attorney General Act. View complete StubHub Return Policy. Tickets is not the same when i go to ticketmasters, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Call +1 (866) 788-2482 with all the details about the purchase. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Needless to say, this concert never happened. am I just fucked out of $250? Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. You can resell your ticket using either an app or a PC. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year Emily Walsh Sep 15, 2021, 1:28 PM PDT Paul Sawers /. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. StubHub itself admitted no wrongdoing in the settlement. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. If you sold a Taylor Swift Eras Tour ticket in late 2022, for example, you won't receive the funds until after the concert date in 2023. On March 7th, StubHub emailed Marrali a copt of its refund policy . ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Paying $150 on StubHub is not always going to get you the same thing as paying $150 on the artists or teams official website, which StubHub openly admits. As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. Learn more about how we make money. StubHub will contact you as soon as possible. See here for a complete list of exchanges and delays. StubHubs terms of service include a provision requiring individual arbitration of consumer claims, but Gilliam ruled that the company cannot enforce the provision for claims under California law because of state supreme court precedent from 2017s McGill v. Citibank NA. If these are not available, you will likely get a full refund. As another StubHub customer service rep, Deandra, explained to me via email after the Kaskade incident, Cases like this are extremely rare on our site. Give them any information they may need. 2023 The Hollywood Reporter, LLC. Has anyone else not had their tickets available by date and time in confirmation email? I reached out to AXS and they said talk to StubHub. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. The class complaint sought a public injunction to require StubHub to honor the full cash refund policy or to conduct an advertising campaign to notify consumers that it is not actually promising full refunds to all customers. Of course! Danielle is the author of this solution article. They do not reflect the views of Reuters News, which, under the Trust Principles, is committed to integrity, independence, and freedom from bias. StubHubs lawyers at McDermott Will & Emery said the supposed injunction claim was not at all what it seemed. Gilliam agreed in Mondays ruling. Receive a coupon for 120 percent of your original purchase*. You can request a refund from StubHub by email. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. and our Dollar Scholar Asks: Do I Need a Safe for Storing Financial Documents? Nor did class counsel Tina Wolfson of Ahdoot Wolfson and Tiasha Palikovic of Wittels. The suit explains how StubHub has changed its. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. All Rights Reserved. (Reuters) - The McGill rule has struck again. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. StubHub, in its sole discretion, will determine when an event has been cancelled. From that StubHub wallet page you can request a refund instead of keeping the credit. Click your state to see if you qualify! It also shows why the California precedent is so bitterly despised by corporate defendants that are now hoping for help from the U.S. Supreme Court. StubHub's return policy is called the "FanProtect Guarantee". Opinions are our own, but compensation and in-depth research determine where and how companies may appear. The original purchase has aged off my account history. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Dollar Scholar Asks: Does Postdating a Check Work? Stubhub does not accept returns. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). this link is to an external site that may or may not meet accessibility guidelines. When this happens, you will be notified by StubHub that the event was canceled and they will let you know how to . Unfortunately, fake StubHub tickets happen, as I learned at Kaskades Pier 94 concert Saturday night. Original review: April 16, 2023. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. The U.S. Supreme Court hasnt set a conference date on the Fast Auto petition for certiorari, even though briefing in the case is complete. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Your email address will not be published. The email from StubHub says, "We apologize but unfortunately your seller is not able to provide the tickets you originally purchased". Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. If StubHub asks you to return the tickets you . Decide on a ticket price and how you will be repaid. The April 25th show was canceled due to COVID-19. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company
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