Both the Delta (London-Cincinnati) and Continental (London-Newark) were heading to the U.S. with nearly 600 people total on both aircraft. Ill never know what possessed me to say that. Always refer to the Continental Airlines website or hotline for the most up-to-date baggage fees. Forgot the flight number? Needless to say, morale was terrible. Continental Airlines Flight 1404 From Wikipedia, the free encyclopedia Continental Airlines Flight 1404 was a Continental Airlines flight from Denver International Airport in Denver, Colorado, to George Bush Intercontinental Airport in Houston, Texas. October 1993: Tyre burst on a BA plane during taxi at Heathrow, puncturing wing, damaging fuel tanks, and causing a major fuel leak. They forget to ask simple questions like, Do we have a product people want to buy? Thats the kind of thing that happens when you let the inmates run the asylum. Time is tight; money is tighter. We knew a major ending was on the horizoneither the old Continental was going to be entirely reinvented or it was going to go bankrupt for an unprecedented third time and would probably be liquidated. [42] Just before service resumed, the September 11 attacks took place, resulting in a marked drop in passenger numbers, and contributing to the eventual end of Concorde flights. The support you get from each employees family when they become part of the team is incredible. The Continental jet dropped a strip of titanium alloy from its thrust reverser on the runway during takeoff. I truly believed the men and women of Continental could make the airline great again. Nowadays, Gordon and I personally select the food we serve on our planes, and we test it ourselves every three months. For about five minutes, employees expressed appreciation that I had personally come to give them the news and had developed a financial package to meet their needs. With the right travel insurance, you wont lose out on money if your flights with Continental Airlines are changed or cancelled or your trip is cut short. They felt pressured to do so, they said. Moreover, pressure and fear often make managers do erratic, inconsistent, even irrational things. [44], In June 2010, two groups attempted, unsuccessfully, to revive Concorde for "Heritage" flights in time for the 2012 Olympics. The British Save Concorde Group, SCG, and French group Olympus 593 were attempting to get four Rolls-Royce Olympus engines at Le Bourget Air and Space Museum. After that crisis was over, we knew we would never lose track of our cash again. [3]:115, The accident led to modifications to Concorde, including more-secure electrical controls, Kevlar lining to the fuel tanks, and specially developed burst-resistant tyres. Along with explaining the details of the closing and relocation plans, I also shared with them my vision for Continental and how far we had come. In fact, they have many ways of saying, If the solution were simple, we would have already thought of it. On top of that, they usually have trouble accepting responsibility for and reversing the poor decisions they made in the past. The Go Forward Plan wasnt complex. and start serving food when people were hungry. The plan got every employee heading in the same direction. Flight 603 was scheduled to Honolulu, HI from Los Angeles. When I arrived the night before the meeting, I found several messages waiting for me from the head of our pilots union. And we wanted it all done in six months. 055 to Newark. Compare Continental Airlines flight deals from all across the web. If you ask them what they want and will pay extra for, you will get a single sheet of paper with requests. After a moment of dead silence, I continued, The first step in problem solving is asking, Who has got the problem? The same employees who used to tear the patches from their shirts so no one would know they worked at Continental have increased their purchases of hats, caps, T-shirts, and the like for themselves and their friends by more than 400%. Drastic changes were made: within a year we had reduced the annual maintenance budget from $777 million to $495 million, and the airline jumped from worst to first in the industry in dispatch reliability. Even though the turnaround is over, we wont forget the lessons we learned from it. The board approved the plan, and we were on our way. Again, we heard our share of shoutingthere was a lot of venom out there. Get your answers here! To involve our employees even more in the turnaround, we put up 650 bulletin boards throughout the system. If you ask customers what they really want, they will write you an epistle a foot thick. Will things suddenly look okay in the cockpit? Earn badges to share on LinkedIn and your resume. And the companys results showed it. But Continental had been cutting costs in ways that sabotaged its product. But we had to try40,000 jobs were at stake. Basic users (becoming a basic user is free and easy!) "Pilot: "No time, no (unclear). July 1993: Tyre burst on a BA plane during landing at Heathrow, causing substantial ingestion damage to the number 3 engine, damaging the landing gear and wing, and puncturing an empty fuel tank. Thats why when we took over, we started talking with employees at every opportunity. I said I was surprised; we had just finished negotiating the first pilots contract in 12 years, and it had been ratified by a large margin. Thats where our focus was, and its a good rule for any turnaround. CALite eliminated all food on its flights, and it also eliminated travel agent commissions and corporate discounts, which infuriated some very important customers. EVA Air is the airline's main competitor. It is the flag carrier of Republic of China with its headquarters in Dayuan Township, Taoyuan County. Then again, the patient is cured now, right? The airline is operating the Hong Kong route since 1967, and operates in 161 destinations in 29 countries/districts . They could come to work in airports and on airplanes that looked clean and new. Finally, each corporate officer is assigned a city on the system. But then the pilots walked inin full uniformwith their families. [3]:2135[4][5], The cockpit crew consisted of the following:[3]:1820[6], The wind at the airport was light and variable that day, and was reported to the cockpit crew as an eight-knot (15km/h; 9mph) tailwind as they lined up on runway 26R. I wasnt sure if I should celebrate or commiserate with my colleagues. [citation needed] That higher speed increased the risk of tyre burst during takeoff. They pay full fare, and they travel a lot. They care; they talk; they laugh. I have never seen the team that managed a company into a crisis be able to get it back on track. We needed to start serving food when people were hungry. Im going home to watch TV, I answered. Pretty soon, we were unstoppable. I then opened the floor to questions and answers. Go do itnow. I asked, Does someones boyfriend or girlfriend live there? That was a good thing, because we were in a big mess togetherbigger than either of us knew at first. Its easy to make everyone happy when things are going well. Most of them thought I was nuts, but as one of them later told me, I figured if you were even half right, I was still going to be worth a lot of money. (And, in fact, the turnaround created many millionaires.). Continental was a case in point. Managements implicit communication policy had been, Dont tell anybody anything unless absolutely required. "it was Fly.com that found the best bargain". Language links are at the top of the page across from the title. The hard part is figuring out how to improve the customers experience so that revenues increase faster than costs. For most of our employees, one incentive is profit sharing. They picture productivity plummeting, and profits along with it. Cheap Roundtrip Fares to Amsterdam from: (per person, including taxes and fees). Dynasty Flyer is the airline's frequent flyer program. [58] Another monument, a 6,000-square-metre (65,000sqft) memorial surrounded with topiary planted in the shape of a Concorde, was established in 2006 at Mitry-Mory, just south of Charles de Gaulle Airport. A fuel tank was punctured. When we made the offer, we were paying about $6 million per month to reaccommodate our customers on our competitors flights. And theres one more problem with existing management teams sticking around for a turnaround. Or choose Cookie preferences to customise your settings and opt out of all or some non-essential cookies. Most important, even with all the work ahead, turning Continental around seemed like it was going to be fun. We agreed that a healthy culture is simply a function of several factors, namely: honesty, trust, dignity, and respect. [3]:159[28][29] Fuel transfer during taxiing left the number 5 wing tank 94 percent full. [3]:166[BEA 1], Air traffic controller Gilles Logelin noticed the flames before the Concorde was airborne and informed the flight crew. But its indispensable if you want to break the doom loop. No one was going to come between us; if they tried, they were out. In general, our communication policy changed from, Dont tell anybody anything unless absolutely required, to Tell everybody everything. The scenes in this video are from Air Crash Investigation documentary.Music: I Am a Man Who Will Fight for Your HonorArtist: Chris ZabriskieNone Of Them Belo. We search 500+ sites to find you the cheapest flights. Add to that the fact that corporate headquarters was locked up like Fort Knox: the presidents secretary had a buzzer under her desk that she could use to summon the police. The official investigation found Flight 55 caused the crash of Air France Concorde Flight 4590 in Paris. [3]:118[BEA 4] A 30-centimetre (12in) spacer normally keeps the left main landing gear in alignment, but it had not been replaced after recent maintenance; the BEA concluded that this did not contribute to the accident. 4. Started Operations. Once the damaged forward tank 5 began to lose fuel, the centre of gravity moved even further rearward. Any first-year marketing student can tell you that to make more money, you have to listen to your best, most lucrative customers. There were no announcements about our delay, and none of the crew seemed particularly concerned. I will never forget my first flight from Dallas to Houston on Continental Airlines. 2. Continental Airlines, simply known as Continental, was a major United States airline founded in 1934 and eventually headquartered in Houston, Texas.It had ownership interests and brand partnerships with several carriers. Get complete Continental Airlines flight status online at flightpedia.org. We also immediately started fixing our idiotic food policy. While two of the engines had problems and one of them was shut down, the damage to the plane's structure was so severe that the crash would have been inevitable, even with the engines operating normally. They knew how to treat customers right, and we moved quickly to let them do just that. We got a 55-gallon drum, tossed the book inside, and poured gasoline all over it. But Continental had been cutting costs in ways that sabotaged its product. Let the inmates run the asylum.
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