Check your eligibility for the ACP by completing the ACP application using your Xfinity ID. Third time was the charm for me. (more hours I won't get back) I am seeing posts where customers have been denied multiple times, same as you. The program was introduced to help . To make corrections, you may need to submit additional documentation to the National Verifier and then re-apply through Xfinity. Click, If you were verified through the National Verifier more than 90 days ago, you may need to reapply. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. I was approved with a Application ID. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers. Please go to, Qualifying customers who live on federally recognized Tribal lands may be eligible for a tribal benefit of up to $75/mo. How do I qualify for the Emergency Broadband Benefit? Eligible customers may begin enrolling in ACP with Cricket Wireless on January 7, 2022. The only way I was able to speak to a Comcast rep was to select an option that was not correct to my needs. Can I apply the Affordable Connectivity Discount towards my bundled services? So that you can resolve the faults by re-submitting the valid documents. You can learn about the EBB program, including eligibility requirements, by visiting the FCC website https://comca.st/3ypWTXz. of what you explain, same excuses! [Edited: "Inflammatory"]. All info the same and applied with Xfinity 2 days later. He says that they told him to reapply for me..what?? The Commission adopted the rules and policies creating and governing the EBB Program on February 25, 2021. Applied with xfinity several months ago, assured by agents in the chat that it would be applied next month (it wasn't) then double the following month (it wasn't), then I just called and they said they had no record of it. On December 27, 2020, the Consolidated Appropriations Act, 2021 became law and established an Emergency Broadband Connectivity Fund of $3.2 billion in the United States Treasury to help Americans afford internet service during the pandemic. As I said earlier, my 30-year old account with Comcast has my name{edited for violating forum guidelines} with the NV program. I have triple checked that all my info on the xfinity ebb application is matching the info on my national verifier application, so that is not the issue. Comcast email said there are three instances why my EBB application was not approved: 1. I probably lost out on a month of the benefit, but I'm happy that it's finally working. I called xfinity, they told me that they were having an issue initially and just to reapply. Service providers can enroll consumers in NLAD once they have an active and approved eligibility decision from the National Verifier. 116-260, div. Consumers may apply for Lifeline using the National Verifier through any of the options listed below: Service providers can help consumers apply through the service provider portal by accessing the National Verifier on any computer or mobile device. They want me to put my Comcast account in my son's name! So I started over and I was "assured" that this time it would show up. 3. Thank you so much! I was verified by National Verifier more than 90 days ago; Not true again; I was approved just two days ago. Those 3 goals are: There are three ways to apply using the national verification number for the EBB program. Visit these states launchpage for information. TheNational Verifier staging environmentallows users to use mock data to simulate service provider portal transactions, including eligibility checks and document uploads. Yes, I got the same email in the post above. I am having the same difficulty. To apply for the Affordable Connectivity Program and enroll with Cricket upon qualification, complete the Cricket ACP application form. yes i did fill out the information requested and was able to submit the application to xfinith. The Verifier is intended to be a one-stop shop to verify consumer eligibility for the EBB based on their participation in a different federal program. I am sorry you are still experiencing EBB issues, please continue to refer to 1-855-846-8376 to speak with our Internet Essentials department for further assistance. The National Verifier will return an eligibility decision by mail or email, if provided, within 7-10 days. For EBB Program National Verifier you can email EBBHelp@usac.org or call for assistance at (833) 511-0311.. Comcast on the other hand is under the impression that their automated phone system handles everything for them and you apparently never have a need to speak directly to a living human. Each connects me to an AUTOMATED VOICE SYSTEM, WHICH JUST LEADS ME AROUND AND AROUND BUT SOLVES NOTHING. They all keep telling me reapply in Xfinity site. I was approved in May Nationally and have been trying with Comcast since. I know you mentioned calling two different numbers, was this one of them? I wasn't verified by National Verifier; Not true as I have the proof and Application ID from National Verifier. Talk to our reps Mon - Sat 10am - 8pm EST. So it is trustworthy to receive the benefits through the National verifier process. In the Consolidated Appropriations Act of 2021, Congress appropriated $3.2 billion to the FCC to help low-income households pay for broadband service and connected internet devices. I was able to speak to someone but it was in the wrong department. I applied in the very beginning to the national verifier and was approved. 2 I feel as if it's purposeful almost and yes, we're all going to end up missing out on any benefit from this program because so far it seems they are not planning on resolving this craziness. 2023 Universal Service Administrative Company. Comcast your turn to FINALLY fix this. The system will also recertify Lifeline subscribers annually. The Affordable Connectivity Program (ACP) is a federal program created as part of the Infrastructure Investment and Jobs Act. @raptyrred They can blame Covid all they want but Comcast customer service has to be the worst I've ever experienced. They are obviously avoiding implementing the credit. We are here for you and happy to help! Good morning, @user_06cc44. Rejected by Comcast but approved through the National Verifier. Hence, use the National verifier service provider portal. @user_c1d1da Thank you for your comments on your personal experience. Last 4 digits of your Social Security Number. How long will it take to get a response from the National Verifier? Just got my next month's bill. I think it may be as simple as Comcast has my name as Ken and the Verifier program it is Kenneth. The map below outlines the existing NV database connection in each state and territory. For further assistance with your EBB application, and to speak with the team of representatives who can assist with reviewing your application, please call 1-855-846-8376. Medicaid, SNAP, SSI, Federal Public Housing Assistance, Veterans Survivors, and related beneficiaries. I really appreciate you being a member of the Comcast Family! Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), With the assistance of service providers through the, On their own using the consumer portal online, or. For customers who are eligible for the ACP benefit, there are many good reasons to choose an internet plan from AT&T. WHY?? Hello, @user_51243a. Same problem. To apply for the Affordable Connectivity Program, you can access the National Verifier by visiting affordableconnectivity.gov or calling 877.384.2575 and requesting an application be mailed to you. After the system approves an eligible consumer, enroll them in NLAD. I got an email shortly after saying I was approved and another email after that with a $49.71 credit to my account. As an eligible person with low-income experience, it is your right to get a 50 dollar monthly discount on broadband internet and other facilities. You can learn about the EBB program, including eligibility requirements, by visiting the FCC website. I even got a person on the phone who asked for my appl# and promised to "create a ticket". I had a small issue with my Dad's credit card today and was immediately put in contact with a live agent at the CC company. The EBB Program leveraged Lifeline systems like the Lifeline National Eligibility Verifier, the National Lifeline Accountability Database, and the Lifeline Claims System for subscriber eligibility, enrollment, and service provider reimbursement. Called them and they said everything is good on their end and fully approved. To find out if you qualify for the Tribal benefit, youll need to apply with the federal government at. How long will the Affordable Connectivity Program last? Households enrolled in the EBB Program as of December 31, 2021, continued to receive their current monthly benefit during a 60-day transition period. Once your enrollment is complete, we will apply your monthly benefit of up to $30 (or up to $75 for on qualifying tribal lands) beginning on your next month's service. Providers looking for more information about this transition should review FCC Provides Additional Guidance on Affordable Connectivity Program and FCC Issues Further Guidance for Affordable Connectivity Program. I was verified by National Verifier more than 90 days ago; Not true again; I was approved just two days ago. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. That was a big SNFU also. But the National Verifier is doing its job properly to assist those people with EBB. ACP is a federal government program operated by the FCC. The system will also recertify Lifeline subscribers annually. Enroll in the Emergency Broadband Benefit program at https://comca.st/3xaHw4N using your Xfinity ID, and complete the consent and application process. When I called Comcast they told me to call FCC at 1-888-225-5322. A household is eligible if one member of the household meets one of the following criteria: Hello @ComcastLizzy I have entered EXACTLY the same information as I had given to National Verifier. (I am verified and approved with USAC, the national verifier and have an application ID number). 2023 Universal Service Administrative Company. Let us know you already have Lifeline, well verify it and apply your ACP benefit. Terms, conditions & restrictions apply. The ACP effective start date is December 31, 2021. Then re-submit your enrollment application . AT&T does not determine eligibility. Connect with an expert via text chat and more. If the transition from the EBB to the ACP will cause your out-of-pocket costs to increase (as a result of the reduced monthly benefit amount, from $50 to $30), contact your provider to choose . Consumers who live on qualifying Tribal lands received enhanced support of up to $75 per month toward broadband services. Once the National Verifier has verified eligibility, customers can proceed to the enrollment step. After the consumer receives a notice that they qualified for Lifeline through the mailed application, they need to contact a service provider to enroll in the program. It also helps to vent your frustrations through the writing process. On May 12, 2021, the EBB Program launched and consumers could apply for the program through the National Verifier and service providers began enrolling consumers. There is no clear reason to me why it is being denied and no one at xfinity can tell me why either; I just have to wait 2-3 days and if I don't hear back as to why, I have to call again. The Commissions Wireline Competition Bureau, other Commission staff and the Universal Service Administrative Company (USAC) are overseeing and administering the processes and systems needed for the EBB Program. Among other things, this program can help qualified households pay for connectivity services such as wireless and internet plans. You guys keep saying "please reach out to our Internet Essentials team" for help. To improve eligible consumers enrollment experience by providing them a better choice. EBB enrolled customers may switch service offerings at any time. In an Advisory issued on November 22, 2021, the Office of Inspector General (OIG) of the Federal Communications Commission alerted EBB providers, beneficiaries, and the public to improper and abusive EBB program enrollments made in connection with the USDA National School Lunch Programs Community Eligibility Provision (CEP). No. The EBB was an emergency program created in response to the COVID-19 pandemic. Once your eligibility for the program has been approved by the government and you have activated your service on an EBB eligible plan, you have everything you need to enroll. They need to prove their identity. @user_e1f8c7 I've had the same situation. At least one person in the household is in the free and reduced-price lunch program or the school breakfast program (including the Community Eligibility Provision). This is quite frustrating given that Comcast isn't losing any money since these are federal funds being used. My issue was that the National Verifier had my first and last name, but very specifically asked for my Full Legal Name. Ensure you have received an approval status . There are three simple steps to apply for EBB. I had already checked that several times myself to be sure that everything was the same on the National Verifier and Xfinity, but ok..I verified it. I tried this number & it was automated run-around. Called xfinity again and was told to call the National Verifier. 1 For example, qualifying new and existing customers on an AT&T Internet plan with speeds up to 300Mbps would pay $5 a month or less. Got verified by National Verifier but got the same "Unapproved" email from Comcast. Comcast your turn to FINALLY fix this. Then, check your eligibility for the ACP by completing the ACP application using your Xfinity ID. National Verifier Budget Devices Eligibility Daily Releases * Minimum service standards and support amounts will be implemented on the later of December 1, 2016 or 60 days after PRA approval. No matter what number I call I get an automated voice system with will not let me speak to a live person. I am not an Internet Essentials customer. EBB Program through the National Verifier or through the provider's own application process. Click here to complete your application with the National Verifier. We will use theNational Verifier Launchespage and the NV launch email lists to communicate with service providers about launch specific information. Are you kidding me?? 2023 Universal Service Administrative Company. Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible broadband service through ACP. Just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly. Service providers in all 56 states and territories (with the exception of the National Lifeline Accountability Database (NLAD) opt-out states) must use the NV when helping consumers apply to Lifeline. The launch title of a group is the month and year that grouping received access to the NV. And you can just forget about speaking to a live person. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. Thank you for reaching out here on our forums regarding the EBB program application process. [Edited: "Solicitation"]. The program extends and modifies the more temporary Emergency Broadband Benefit. I told him it was ridiculous because nothing is getting resolved and nothing is different on your end. If you have any questions, please visit fcc.gov/broadbandbenefit. Your yearly income is 99,000 dollars or less as a single filer. The ACP is a federal government program that can help eligible customers pay for their home internet service. *Terms, conditions & restrs apply. Once the application is approved, you can contact our customer care team at 1.877.835.3725 for additional information regarding signing up for home phone service through Telepak Networks. Click, You may already be enrolled in EBB program with another service provider. I am in the exact same boat. The Emergency Broadband Benefit Program stopped accepting applications to become a participating provider on December 20, 2021 in preparation for the launch of the Affordable Connectivity Program. By providing a copy of the National Verifier confirmation page, a copy of the National Verifier application and completing this form, you acknowledge that you are eligible to . Consumers can apply for the Affordable Connectivity Program at AffordableConnectivity.gov. Then, mysteriously, an agent made the change over the phone. Hello and thank you! People who passed the Lifeline verifier now can automatically be considered EBB eligible. To request a manual review, email Lifeline Program with the application ID and desired result scenario (e.g., approve or reject this error) for each mock application. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. Eligibility for the ACP benefit is determined by applying to the federal government's National Verifier. That stupid voice just wants to send me a link. Any substantial job loss since February 29, 2020, or got a furlough notice. Re- explained everything for..how many times is it now, 4 calls total I believe. The Federal Communications Commission initiated the Emergency Broadband Benefit program for eligible households. Enter your information exactly as you entered it in the National Verifier. Please make sure you are applying using this link: https://comca.st/3wlxXi7 and that all information you provided is accurate. Ironically, I get better response from the government than Comcast! This section outlines available resources on the NV, including plans, annual reports, and release notes from enhancements. Consumers may apply for Lifeline using the National Verifier through any of the options listed below: What Phones Are Compatible With Xfinity Mobile, How Do I Get AirTalk Wireless Free iPhone, How Do I Get Cricket Wireless ACP Benefits, Boost Mobile Affordable Connectivity Program (ACP), What Phones Are Compatible With Visible Wireless, What Benefits Do I Get From Lifeline ACP Combo Plan Together, Maxsip Telecom Free Tablet Review How To Apply. To test the enrollment, service providers should use the same data used in the National Verifier staging environment. Ask the customer to initial and e-sign the online application themselves (service providers. The eligibility verification process and available database connections vary slightly in the NLAD opt-out states (California, Oregon, and Texas). The ACP changes the amount of assistance from $50 per month to $30 per month for participants who do not live on tribal lands. Im having issues with the Cricket EBB enrollment form. For information on which launch each state and territory is in, visit theNational Verifier Launchespage. This is federal moneyright now. To help speed up your enrollment, be sure to save your Application ID from the federal governments National Verifier. You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. As I said, I have already filed a complaint with the FCC. I'm not sure you know what's happening here, but I'll take the one-off communication to get mine fixed. they even gave you more frustration. Chat with our reps Mon - Sat 9am - 11:30pm; Sun 10am - 11pm EST. Eligible households can save up to $30/mo. I certainly am! Sadly, there is no way for me using your website to change my first name from Ken to Kenneth. I am a long time customer and have spent many many hours/days that I will never get back, trying to apply (days receiving error messages with no direction at all through customer service, even receiving information such as "you cannot apply with us until 30 days after you are approved through the national verifier") and now being denied. In order to enroll in the Emergency Broadband Benefit program with Xfinity, the information on your EBB application with the National Verifier must match the information on your Xfinity account. Yet most of us know this is not true because we have already been accepted into the program. How do I get help? They are giving people the run around and those of us that have this issue are missing out on the limited funds and time that this program will be in affect. The final time I applied, it appears that Xfinity added more fields to the application, to better match with the National Verifier information. You can be a new or existing Cricket customer and apply for an Emergency Broadband Benefit on your Cricket service. I wasn't verified by National Verifier; Not true as I have the proof and Application ID from National Verifier. First, youll need to apply for the federal government program at. If you log in to My Account or the myCricket app, your benefit may not be reflected on your account details. In this case, National Verifier may want you to show them. IX, 904, 134 Stat. How do I apply for the Affordable Connectivity Program benefit? Again, he didn't know the answer to that. I reapplied on the 25th and was allowed to enter my info; name, address and last 4 of my social. I have been told to call two (2!!!!!!) and that all information you provided is accurate. I told him, it wasn't only not necessary but not possible and that there is no problem on their end. What if someone else in my household is already receiving an Affordable Connectivity Program benefit? How to Use NV. Xfinity rejected it saying I'm not in national verifier system. If you are already approved for Lifeline, there is no need to re-apply for ACP. Once you are approved, call AT&T at866.595.0604 to enroll with your National Verifier application ID. Keep good notes and records. Hours of operation are from 8 AM to Midnight(EST), seven days a week. @sofarsogood Did you fill out all of the information requested? I am going in circles and ABSOLUTELY no recourse in sight. How do I get assistance with my Affordable Connectivity Program (ACP) benefit? [ Edited for violating forum guidelines ]. But xfinity is not able to solve their issues on their end. My bill had recently been generated, but another 2-3 days later I got a message that a $50 credit had been applied to my outstanding balance. This seems to be a major issue. There are a number of ways households may be eligible. None of the reasons listed for my application failure are true in my case. List of Broadband Providers that have Completed the USAC Election to Participate in the EBB Program, January 5, 2023 - OrderWCB Grants VPNet Limited Waiver of EBB Program Reimbursement Rules, July 1, 2022 - Notice of Apparent LiabilityFCC Proposes a $220K Fine for Apparent Wire Fraud in EBB Program, March 11, 2022 - AdvisoryInspector General Advisory on Providers Deceiving Lifeline Consumers, March 11, 2022 - News ReleaseInspector General Warns of Providers Deceiving Lifeline Consumers, February 11, 2022 - OrderWCB Grants GCI and T-Mobile Waiver of EBBP Reimbursement Rules, January 6, 2022 - Public NoticeFCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, December 30, 2021 - OrderFCC Provides Additional Guidance on Affordable Connectivity Program, December 8, 2021 - OrderFCC Issues Further Guidance for Affordable Connectivity Program, November 26, 2021 - OrderWCB Issues Guidance for Transition to Affordable Connectivity Program, November 22, 2021 - Public NoticeWCB Implements EBB Program Integrity Measures for CEP Enrollments, November 22, 2021 - Public NoticeOMD Announces Mitigation Measures for EBB Program CEP Enrollments, November 22, 2021 - News ReleaseFCC Inspector General Issues Advisory Regarding EBB Enrollment Fraud, November 18, 2021 - Public NoticeFCC Seeks Comment on the New Affordable Connectivity Program, September 8, 2021 - Public NoticeWCB Expands EBB Eligibility for School Lunch and Breakfast Programs, August 20, 2021 - OrderEBB Program Discount and Program Integrity Requirements Guidance, August 10, 2021 - OrderWCB Grants Atlantic Broadband Waiver of EBBP Reimbursement Rules, July 28, 2021 - News ReleaseFCC Enrolls 4M+ Households in Emergency Broadband Benefit Program, July 15, 2021 - OrderEmergency Broadband Benefit Program Waiver Petitions Order, July 7, 2021 - OrderWCB Addresses SPITwSPOTS EBBP Waiver Petition, June 29, 2021 - News ReleaseFCC Announces Release of Regional EBB Data, June 8, 2021 - OrderWCB Waives and Extends EBBP Reimbursement Filing Deadline to July 15, May 28, 2021 - OrderWCB Addresses LICT and Lumen EBBP Waiver Petitions, May 28, 2021 - OrderWCB Addresses Cox, NaLA EBB Waiver Petition on Connected Devices, May 12, 2021 - News ReleaseEmergency Broadband Benefit Starts Today, May 11, 2021 - Public NoticeEB Reminds EBB Providers of Informed Consent and Co-Pay Requirements, April 29, 2021 - News ReleaseFCC Shares Start Date of Emergency Broadband Benefit Program, April 19, 2021 - News ReleaseFCC Begins Emergency Broadband Benefit Program Testing, April 1, 2021 - News ReleaseFCC Announces First Slate of Emergency Broadband Benefit Providers, March 25, 2021 - ReportFCCs Spending Plan for CARES Act and Division N Funds, March 11, 2021 - ErratumErratum - Emergency Broadband Benefit Program, March 4 2021 - Public NoticeInitial Milestone Dates for the Emergency Broadband Benefit Program, February 26, 2021 - Report and OrderFCC Adopts Report and Order for Emergency Broadband Benefit Program, February 5, 2021 - Public NoticeFCC Provides Details About Emergency Broadband Benefit Program Event, January 28, 2021 - Public NoticeFCC Announces Roundtable on Emergency Broadband Benefit Program, January 28, 2021 - Public NoticeWCB Announces Roundtable on Emergency Broadband Benefit Program, January 4, 2021 - Public NoticeWCB Seeks Comment on Emergency Broadband Connectivity Fund Assistance.
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