This maternity thematic review was a focused inspection; we inspected the domains of safe and well led using the CQCs established key lines of enquiries (KLOES). Download full inspection report for Eastbourne District General Hospital - PDF - (opens in new window), Published If you provide contact details, we will be in touch about your request within 10 working days. We observed staff following national best practice guidance in theatres. Have you found an error with this catalogue description? It shows just 7 Covid patients in hospital across the Trust, with two on ventilators. Data collection takes place on one day each month and reported within monthly governance meetings. Patients and relatives told us that they were treated with dignity and compassion. ACTs provide high quality and appropriate care and liaise with STAR . Official information from NHS about Eastbourne District General Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Eastbourne District General Hospital - NHS Each report covers findings for one service across multiple locations, In We reviewed 3 sets of patient care records. 6 June 2018. The service was tailored to meet needs of individual people and are delivered in a way the ensure flexibility, choice and continuity of care. The environment had improved since our previous inspection all areas were visibly clean and equipment was well maintained. We also looked at a wide range of documents including standard operating procedures, meeting minutes, risk assessments and recently reported incidents. (877) 870-7012 to begin the admissions process. We saw dedicated areas for children in the main outpatient waiting areas. We rated it as good because: Published UK Covid-19 hospital admissions are highest since July with ICUs in London, North West & North East worst hit. Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. the service is performing exceptionally well. Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. Let us know. We carried out a short notice announced focused inspection of the Maternity service, looking only at the safe and well led key questions. There was a system in place to identify patients who might be a little confused and need careful support in decision making.The coloured butterfly markers allowed staff to differentiate these patients from those with more advanced dementia.The dental team provided exemplary planning of care for patients with learning difficulties who needed dental surgery. Learn more about PALS. Browser Support We told the trust they must ensure consultant cover meets the minimum requirements of 16 hours per day, as established by the Royal College of Emergency Medicine. The identification, reporting and investigation of incidents had improved significantly since our previous inspection. Requires improvement Most staff did not meet the trusts 90% target for mandatory training completion and demand pressures on the service meant staff often found it difficult to attend training. There remained gaps and inconsistencies in the quality and completion of patient records. The service controlled infection risk well. Where healing starts andthe road to recovery begins. In the period from September 2018 to August 2019 there were 50,922 inpatient admissions and 229,647 outpatient appointments at Eastbourne District General Hospital. We spoke with 6 staff members to understand what is was like working for the service, including midwives, maternity care assistants and housekeepers. Kings Drive, Eastbourne, East Sussex, BN21 2UD 0300 131 4500. Our ratings reflected low levels of consultant cover, variable compliance with hand hygiene, inconsistent pain management, limited paediatric services and delays to triage, assessment and treatment. Strong clear leadership seen, staff felt well managed and well led. The trusts urgent and emergency care Friends and Family Test performance (percentage recommended) was better in comparison to the England average. We last inspected in October 2016 and rated urgent and emergency services as requires improvement overall. 30-32, Gildredge Road, Eastbourne, East Sussex, BN21 4SH . We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and . We found there was strong and clear leadership capacity and capability. Bexhill-on-sea, The service only employed one play specialist to work cross-site. Latest data is for the East Sussex Healthcare NHS Trust, which covers the DGH, Conquest and Bexhill Hospital. Kent Surrey and Sussex Air Ambulance (G-KSSC) pays a visit to Eastbourne Hospital this afternoon RM 2J6FRBR - Air ambulance transports critically ill patient from Eastbourne hospital to suitably equipped medical facility. Published The healthcare assistant team had been awarded as unsung heroes for their work in improving the patient experience and in most of our observations staff demonstrated a commitment to kindness, compassion and empathy. This meant that often children with complex needs did not have access to this important resource. They understood and managed the priorities and issues the service faced. To begin the process, all you have to do is pick up the phone and call our Patient Services department. They supported staff to develop their skills and take on more senior roles. To use this service you will need to buy a pre-paid card. Provided and run by: East Sussex Healthcare NHS Trust. Kings Drive, Eastbourne, East Sussex, BN21 2UD The service struggled with staffing numbers and staff did not always have the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. The trusts referral to treatment time (RTT) for admitted pathways for surgical services had been worse than the England overall performance since July 2015. Smoking, vaping or using e-cigarettes is not allowed anywhere on any trust site, including in outside areas or in vehicles, to protect the health of the people using and working in our services. 0300 131 4500, Bexhill Hospital Aurora Behavioral Health Systems Patient Services team can also answer questions regarding funding. People could access the service when they needed it. Patient records were available, kept secure and up to date. A regular trolley service, with a selection of newspapers, magazines and confectionery, is available on most wards. In the week beginning on April 3, 2021, hospital admissions were 85.5% of what would be expected based on historic patterns. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. After the inspection we requested further documentary evidence to support our judgements including policies and procedures, staffing rotas and quality improvement initiatives. The plan for your discharge from hospital will start on your admission to hospital. The journey time between Eastbourne Station and Eastbourne District General Hospital is around 59 min and covers a distance of around 19 miles. Toiletries, including a hairbrush or comb, soap or a soap substitute, toothbrush, toothpaste or denture cleaner, and any shaving equipment needed. The trust rate of surgical site infections (SSIs) was better than the national average. Standards for the completion of safeguarding training were variable with all staff meeting the requirement for level 1 training. The emergency department team and multidisciplinary colleagues had implemented a number of initiatives to improve the experience of patients living with dementia, including more resources and increased staff training. 0300 131 4500, Bexhill Hospital The trust was established as East Sussex Hospitals NHS Trust on 1 April 2002, taking its current name on 13 May 2011. 877.870.7012. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. We inspected the Maternity service as part of our national maternity inspection programme. Your information helps us decide when, where and what to inspect. Kings Drive, Eastbourne, East Sussex, BN21 2UD The reason for these was not documented in most cases. Some policies we viewed on line for example the acute asthma in children, Abdominal pain in children: managing children with gastroenteritis and managing fluids in children needed review as they were up to two years out of date. Multidisciplinary working was apparent across a range of specialities within outpatients. There were some issues with the structural maintenance of the hospital. Bexhill On Sea, Storage space is limited, but where possible, please bring with you or have brought in for you: We recommend that you ask a relative to take home any money or valuables you have on you when you are admitted to hospital. Infection prevention and control standards were variable. 0300 131 4500, Eastbourne District General Hospital Budding medics have a doctor overseeing them, with workshops, hospital practice and work . Seaford, The service did not keep their risk register updated. Learning from Morbidity and Mortality meetings needed further development. The trust had made clear improvements to the way health records were managed across the organisation. the service isn't performing as well as it should and we have told the service how it must improve. This included assessing the patient against the risk of falls, nutrition status, skin integrity and pain. Options for food and drink had improved for patients in the clinical decisions unit but audits of the use of the malnutrition universal scoring tool (MUST) noted poor compliance with trust standards. Trust audits taking place were adult asthma, dementia, diabetes foot care, end of life care, falls, Parkinsons disease action, pulmonary rehabilitation, and cardiology and staff were aware of audits taking place. Demand for mental health services far outstripped capacity. The trust systems for the management of patient records were new and not yet fully embedded.Patient records had been moved off site and were retrieved when needed but staff reported some delays in this. There were times still when patient records were not available for pre-assessment clinics and consultations. We look at the needs of all patients when making these decisions and we will discuss with you prior to any move. Staff had an understanding of what informed consent entailed. You will have a small locker next to your bed or chair for your personal possessions. Medicines management had been added to the safety thermometer as an additional performance measure. Tel: Green Bay 01923 436 681, Purple Bay - 01923 436100, Blue Bay - 01923 217 065, Yellow Bay - 01923 436 669, Reception - 01923 217 760, Doctors' Office - 01923 436 103, Sister's office - 01923 436 104. We saw incidents and lessons learned documented on team minutes and observed it happening within safety huddles. If you need assistance to stop smoking please speak to a member of staff who can refer you to the appropriate service. Staff we spoke to were able to demonstrate an understanding of their responsibilities to safeguarding vulnerable adults. 24/7 Patient Services Helpline (877) 870-7012, Aurora West 6015 W. Peoria Ave. Glendale, AZ 85302 Map. Please visit our Insurances Accepted page to learn more. Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. Signposting was not dementia friendly and did not accommodate visual deficit needs. Staff showed compassion when dealing with patients and protected their privacy and dignity. Aurora Behavioral Health System works to make the admission process for our patients as easy as possible. 1 - 20 of 32 Intermediate /after hospital care services in Eastbourne. Staff worked well together for the benefit of children and young people, advised them and their families on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Staff truly respected and valued patients as individuals. The vision and strategy were focused on sustainability of services and aligned to local plans within the wider health economy. Leaders understood the challenges to quality and sustainability, and were taking action to address them. 27 January 2017. Data provided by the trust showed improvements in the implementation of the sepsis pathway. Staff felt respected, valued, and were proud of the organisation as a place to work and spoke highly of the culture within the service. There were readily observable changes made across the trust in relation to never events that had occurred, with learning widely disseminated. Senior staff monitored and updated risks on the service risk register frequently and had initiated a number of strategies to reduce risks. Alongside the falls assessment an individual needs assessment is completed. Staff throughout outpatient services put patients at the centre of what they did. Only one new person was admitted yesterday. The service managed safety incidents well. The Bare below the elbow policy was enforced more rigorously through the daily safety huddles. People could access the service when they needed it and did not have to wait too long for treatment. We'd like to use additional cookies to remember your settings and understand how you use our services. Inpatient Mental Health Intake & Admissions Process, All of the staff deserve special recognition, What to Expect When Calling a Mental Health Facility, may need to be entered from aurora.boxcarstudiodev.com, Mental Health & Psychiatric Hospitals in Glendale and Tempe, AZ, See what other patients are saying about us, Copyright Aurora Behavioral Health System. Facilities in the department included a dedicated area for patients with mental health needs and for children. Staff we spoke with were highly motivated to provide care that was kind and promoted dignity. Acute Admissions Unit - Level 3. Patients and relatives said staff go above and beyond and the care received exceeded their expectations. Other series are not available for consultation until 30 years from the last date of the document. HE 88 Eastbourne Group Hospital Management Committee (Downside Hospital, Gildridge Sanatorium, the Leaf Hospital, the Maternity Home, Princess Alice Hospital, St Mary's Hospital): Group Medical Executive Committee, ad hoc Ophthalmology Committee, Intensive Therapy Unit . The team readily provided emotional support to patients when they were distressed or confused and used appropriate resources to support patients experiencing confusion as a result of dementia. Care pathways used in surgery referred to national guidance from the National Institute for Care and Excellence (NICE) guidance and other bodies such as the British Orthopaedic Association guidelines. The hospital staff tried to ensure that the individual needs and preferences of patients were met. Our rating of the service was good. People were respected and valued as individuals. Apply to Nhs Trust Hospital jobs now hiring in Eastbourne on Indeed.com, the worlds largest job site. Staff knew how to contact the safeguarding team within the hospital and explained clearly how to make a safeguarding referral. The trust had been sent a letter by the Secretary of State congratulating them on being one of the most improved emergency departments nationally. They managed medicines well. The outpatient department at Eastbourne hospital was undergoing an improvement programme for services provided to patients. Along with the introduction of GP streaming this reflected a targeted approach to improving access and flow. Inadequate There was evidence of effective multidisciplinary working with the hospital intervention team the security team and specialties when these were available. Provision for patients with mental health needs was variable. Published Our rating of this service stayed the same. This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. This includes an average layover time of around 7 min. Appraisals were consistently carried out, fit for purpose and focused on staff achievements and goals. Earlier recognition and identification resulted in more timely review by the critical care outreach team, who had oversight of all NEWS Scores for all patients in the hospital. They will help you evaluate transportation services for your patient/client to . Moving patients at night is only done in an emergency. A mental health liaison team provided urgent reviews within two hours of referral although there were gaps in the service out of hours. The Weekly and Monthly A&E Attendances and Emergency Admissions collection collects the total number of attendances in the specified period for all A&E types, including Minor Injury Units and Walk-in Centres, and of these, the number discharged, admitted or transferred within four hours of arrival. Hospitals. there are some services which we cant rate, while some might be under appeal from the provider. Patients and relatives we spoke with gave positive feedback about the care they received on the unit. There's no need for the service to take further action. Staff were aware of the duty of candour and gave patients honest information and support. We visited the telephone triage area and the community midwives office. The service took account of children and young peoples individual needs and made it easy for people to give feedback. The doctor will prescribe all the tablets and medicines that you need while you are in hospital, as well as any you need when you return home. the service is performing well and meeting our expectations. They were visible and approachable in the service for patients and staff. This enabled staff to use escalation areas and additional spaces for patients whilst they waited for diagnosis and treatment. Suspended ratings are being reviewed by us and will be published soon. Find out more. They treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. Matrons and senior staff felt the matron assistant was a valuable resource, which meant had more clinical time to spend on the ward supporting nursing staff. Protected meal times mean that we can help patients who may need assistance with eating and drinking and maintain privacy and dignity. Admissions FAQ . The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and . The nursing staffing levels had improved since our previous inspection visit in September 2014. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and outpatient services. However there was inconsistent recording of infection control assessments in patient documentation and we did not observe consistent practice during our inspection. Hospital admissions (narrow measure) to be similar to national average by 2026 (Appendix 2.3) Alcohol specific mortality in Hastings to be similar to the East Sussex average . East Sussex Healthcare NHS Trust. We rated it as requires improvement because: Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. The practice development nurse also supported healthcare assistants to achieve the national care certificate and had helped to develop a new initial training and support programme for newly qualified nurses. They were focused on the needs of patients receiving care. Provide SDEC services at least 12 hours a day, 7 days a week. How to get to Eastbourne Hospital by Bus? Money for the television and phone system by your bedside. However no patients waited more than 12 hours from the decision to admit until being admitted and much work had been done by the site management and executive team to address patient flow throughout the hospital. Staff completed and updated risk assessments for each child and young person and removed or minimised risks. Hand hygiene audits showed sustained high levels of compliance with results maintained above 97% since February 2016.
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