Exchanging your old propane tank for a refilled one is the easiest way to dispose of it, but if you need to get rid of it for good- you can also just drop it off at most propane refill or exchange locations. jQuery(this).addClass('active'); Search around. Your email address will not be published. Try to see if you can purchase your tank. The fees outlined in your termination options letter arent so scary or meaningful once you know what they mean. They charge a huge fee for picking it up.First its $150 for the pickup fee. Maybe you think that putting up with the companys dismal customer service is better than shelling out early $2,000. In the Suffolk County area, Propane Depot is your trusted local propane provider for tank refills and removal, get in touch with our team today. Even if the tank iscompletely empty, never store it near anything that can cause it to ignite. A Common Unit represents a limited partner interest in the Partnership. Thank you! 240 Route 10 West P.O. But oftentimes, the Early Termination Fee is a cost you will just have to absorb. The best way to get rid of an old propane tank that is 57 gallons or more (whether it's empty or full) is to contact a propane provider company. The dollar signs in the letter make their eyeballs pop out of their head like a cartoon dog. Tell them why you are leaving, why you are dissatisfied. Suburban Propane is a prime example of a partner who delivers Red Cross support where it's needed for the communities we serve.". tank from Suburban Propane for $90 a year. When I called Suburban to ask what they were going to charge me, they said the rate was $5.85 a gallonI was shocked! Copyright 2023 Suburban Propane | All Rights Reserved. I arrived about 30 seconds before closing time with two empty propane bottles. They are not answering calls or making call backs. Sales have out-paced charcoal, electric, and natural gas combined. url : 'https://www.suburbanpropane.com/wp-admin/admin-ajax.php', First of all, removing an underground propane tank can result in an . Recycle Twenty-pound (and larger) tanks should NEVER be tossed into the trash or blue bin. When the other company came, put there tanks aside. Copyrights 2021 Propane Depot . I've asked them to remove the unused equipment and fees for equipment they made a nightmare to try to use. Urban Run-Off as a Source of Contamination in Drinking Water . This makes the process a little more cumbersome, but if you follow our advice above, the process should be smoother. on Thursday, May 4th at 9:00 AM Eastern Time. Suburban Propane does not have a direct purchase plan. The office that services me in Mahopac, NY was able to refill my propane tanks that supply my generator before the propane supply ran out during a prolonged power loss that began March 2, 2018. Thats okay. When you tell then to cancel your service and they will not only charge you tank rental ($60.00) but a tank removal fee of $85.00. But dont panic. Keep an eye on the burner flames. This is the total payment which is now due. Years serving our customers and their communities. Sign up today to experience our local teams who go above and beyond to provide personalized service, with your safety as our #1 priority. Because of this, you should never store the tank on its side or upside down. Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. Trilyon Boone (CRS-Roanoke VA) was so excellent with communicating and helping us set up our account and setting up our delivery on such short notice! At this point, they pick their jaw up off the floor and decide maybe its not worth the hassle or the cost to switch. Repair techs never first time right. ******** stated he would talk to his wife and said he would call us back, but never did. If I sign a contract for 3 years they will give me a rate of $1.95 a gallon for 6 months and Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. Because the tax shield is merely a deferral of taxes, the deferred portion of the taxes will be realized through gain recognition when a unitholder sells our units. And, because much of the tax-shield differential was created through depreciation, much or all of the gain will be recognized as ordinary income in accordance with current IRS depreciation recapture requirements. In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. If you dont do this, it can release the propane into the air. I was getting quotes from $1.95 to 3.15 a gal from other companies. After ending your existing contract with your old provider, you will need to schedule tank removal. Dont be disheartened by all of the dollar signs. I have proof to everything mentioned as well as a letter from the second company who came out/actually did the work that states the tank/parts had not been replaced or worked on prior to their fix. A reputable propane company will be sure to remove the tank safely, in accordance with laws and local ordinances, and with respect to your property. Isn't that what you signed up for when you took the job? Propane smells like rotten eggs, a skunk's spray, or a dead animal. I was out on automatic refill which I never asked for. Checks returned for non-sufficient funds will initiate a charge to the customers account to offset the banks fees the company incurs and the time to reprocess the check. Required fields are marked *. The technician at the dealer examined it and says there is oil in the propane lines and that I should break the line at the lowest point and at the heater and blow the oil out from the appliance towards the tanks. Theres a lot happening in our world. First, we should say these fees are standard. So they get their tank and my gas and my money. Same great service, and great staff. The best part is there is no commitment, no added delivery fees, and no contact! on Thursday, May 4th at 9:00 AM Eastern Time. I said fine it will cost you 75 dollars to come and get it on my property they told me I can't do that. } The new name for the business is Suburban Propane. Tell them you have an old tank you don't want, and they'll come to pick it up and dispose of it safely. Attached to the letter you might also see a page of legal language titled something like Removal and Damage Waiver. A quality company will try their best to make it happen for you. Finally, when you are switching propane companies, ask with what the new propane company will offer you to make the transition smoother. After we charge only the $1.00 restock fee they will still get a refund of $374.90 for the gas in the tank. Ideally, you will have both removal and new tank installation scheduled on the same day. propane As a pastor who's church also utilize Surburban, maybe we need to look at finding another company that can provide better customer service. They do not reflect Kauffman Gas policies or prices. Looked up New Jersey average prices for today is $3.00 and change per gallon. else { Gave us the run-around whenever we needed a refill. }); With over 6,000 trucks, live dispatchers and 24/7 emergency services you can relax knowing that your propane is taken care of by us. Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. As owner of the tank(s), we are responsible for any needed maintenance and compliance with all applicable safety regulations. Do not use this company. Years serving our customers and their communities. Our average bill is $90 each delivery. It would cost me 275 dollars to get rid of them. var product = ''; estLat = parseFloat(getCookie("estLat")); These increases have greatly impacted our transportation costs when making fuel deliveries. Delivery Demands paths shovelled in winter right after a big storm. They said no problem. This means you should keep it away from grills, candles, firepits, lighters, etc. The Closeout Fee covers administrative activities and labor costs associated with closing a customer account, such as issuing the customer a refund, processing a final statement and picking up the tank upon termination of service. Resolved. To better serve you, we've prepared this guide to understanding your Suburban Propane invoices and statements. To access your most recent Schedule K-1, go to ourInvestor K1spage. Cynch delivery drivers handle the rest. But not just that--they charge $1.00 per gallon for a restock fee.This is absolutely ridiculous. 2023 AmeriGas Propane, Inc. All Rights Reserved. }, This isn't a company, it's a scam that's dressed like a service company. That said, if you do plan to store an empty tank, make sure you follow these safety tips. They are way overpriced compared to other propane services in our area. What?, you might say. The new propane company will then be responsible for ongoing costs and maintenance. Other Suburban Propane Contacts. This will surely increase the credibility of your complaint. If you have any questions afterwards, please feel free to call us at the number printed on your invoice. His account is cooking only twice a year Auto delivery, without a rental. I called Suburban the first time to cancle my account, the women I spoke with just wanted to know why, and who the other provider was. The 70 gal. Sign up with a new propane supplier You will want to ensure that you have evaluated new suppliers and do this before tank removal to avoid any interruptions of service. Please pay this amount in full unless already paid. Suburban is a great place to break into the propane business. I called Suburban for fuel and they wanted $4.49/gal. jQuery(this).removeClass('inactive'); Lucky spring & summer were here. Tell them you have an old tank you dont want, and theyll come to pick it up and dispose of it safely. I also own a 250 gal. No. After we charge only the $1.00 restock fee they will still get a refund of $374.90 for the gas in the tank. Because depreciation and amortization deductions are subject to recapture rules, all or much of the gain will be taxed as ordinary income. I went to their office in person and offered to purchase the tank and they told me that they did not sell tanks. WOC is doing the same thing 200.00 dollar charge to pump the tank down and a credit for what ever gas is left and a 75 dollar pick up fee for them getting their tank off my property. Labor costs can vary by region and location. I bought two 100 pound tanks to be rid of them, they show up and fill my tank when it is over 75percent full and then charge a $65 delivery fee. This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customers request. Customer satisfaction since 1928. Suite 101 When it comes to propane tank disposal, you should never try to get rid of it by yourself. This means that the tank doesnt need to be excavated. So I called around, & found a new provider. I purchased a home and was forced to use Suburban Propane or I would have had to pay an arm and a leg to get rid of them. AmeriGas is the largest propane supplier in the nation, and we partner with top retailers in your neighborhood to make getting propane easy. estLat : estLat, You will lease the tank from them. With the weather conditions, we had to prioritize customer's needs, however, we will schedule a pick-up date as soon as possible. What does it all mean? Click on the image to get a detailed description of each part of your bill. Rest assured that this waiver is very common. They cover the costs of excavation and labor for the propane company. Heres the latest from Suburban Propane. Again, please accept my compliments for your outstanding employees and their dedication to their jobs. on Thursday, May 4th at 9:00 AM Eastern Time. } Since propane tanks contain flammable gas, any residual gas could potentially start a fire at the landfill. Sometimes, the squeaky wheel gets the grease. So I had to get a loan to pay for it. This comment was posted by a verified customer. tank from Suburban Propane for $90 a year. Here are some quick tips to keep in mind: It's important that you never dispose of your propane cylinder by throwing it in the trash. Also . Computershare Investor Services This difference between cash and taxable income is colloquially referred to by most MLPs as a tax shield. We estimate that the tax shield on our units should collectively equal 80% of the cash an investor will receive during his or her first five years of ownership of our common units. The company benefits are top notch. How are they gettin away with this? But it also makes the cost and maintenance of a propane tank your responsibility. of 700+ Suburban Propane locations, Locations providing exceptional service to local communities across 42 states. Only one credit will be issued for each new customer. Pay the bill, the guy comes out and fills it and drops a $1100 bill. I called Suburban to see what there going rate was at that time, & they wanted to charge me $4.50 gal. A description of the various fees that may appear on . This Schedule K-1 is accompanied by detailed, user-friendly instructions to assist the investor who prepares his or her own tax return. 2021 Propane Depot. This can cause the pressure to build up inside the tank, which can lead to leaks. No. Click HERE to register. The health insurance is the best I have ever had. This standard legal language exempts the propane company from damage to your property upon removal of the tank. The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. Depending on the type and size of your tank, you can keep reusing propane tanks for 20 years (or more). Suburban Propane is a prime example of a partner who delivers Red Cross support where its needed for the communities we serve., Donna Morrissey, Director National Partnerships, American Red Cross. When you see these fees pile up, you might second guess the benefits of switching at all. This section provides a summary of the transactions billed on this invoice. I'm scheduled for the connect to the house on day after tomorrow. Gas grill tanks are only fueled with LP-gas. It is now 5:46 in the evening and the technician has not called yet. Re-selling your tank might put you out of the money for a week or so, but it is a better alternative than buying and dealing with ongoing maintenance. This fee is charged for the activities that are necessary for proper administration, operation and billing of a customer account with a propane system including a meter. We waited as long as possible to turn our heat on. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Well, the law is that that your propane company can only move a propane tank if it is less than 5% full. Customer satisfaction since 1928. All Rights Reserved. This complaint was posted by a verified customer. I then showed them my receipt for $1.99/gal and said that if they could not match the price they could come pick it up. Thank you so much! They have always provided great service every time I have used . They did match the price but instead of dealing with them in the future I purchased a 500 gal. jQuery(this).addClass('active'); I still got a bill for closeout of $125.00. We have not used the tank this year so the tank is full. Suburban has done . Basis is increased by the unitholders allocable share of partnership income (or decreased by the unitholders allocable share of partnership loss) and decreased by any distributions received by the unitholder. Go to the liquid propane tank on the RV and turn the valve to the right to open gas flow to the on position. Dont let your tank get any colder than 40 degrees Fahrenheit in the winter or warmer than 120 degrees Fahrenheit in the summer. I got a good rate of $1.799 gal., but that only lasted about 3 months. How do I recycle my tank when I'm done with it. Providence, RI 02940-3006, For Courier Delivery: This gives you leverage to purchase propane from any supplier that you choose. A tax deferral (or tax shield) on our distributions refers to our estimate that for the first five years a unitholder holds our units, his or her per unit cash distribution will be greater than the per unit dollar amount of partnership taxable income allocated to him or her on Form K-1. }); He is very dedicated, hard-working and has the customer always in mind. Just pay inside to get a filled tank, and leave the old one there. I agree with other comments about their way of doing business, as I was also victim of higher prices than other suppliers quoted. Cynch is a propane grill tank home delivery service that is so easy to use! Go with someone else to avoid a lot of headache and heartache. Copyright 2023 Suburban Propane | All Rights Reserved. We have top notch safety protocols and the largest propane supply in the country. Swap your tanks for refilled ones anytime with our 24/7 self-serve propane exchange kiosks, or find a retailer near you to help with the exchange. After ending your existing contract with your old provider, you will need to schedule tank removal. We will provide your new tank if you do not already own one, but your previous propane supplier will have to remove the old tank. I owed a $750 bill. Suburban is nothing but a scam. You all are great. Yes, it is the customers, not Suburban's responsibility to provide ************ to the propane tank for delivery. Before you schedule tank removal, explain the situation to your new company and see how they might be able to help. Re-sell your propane tank to your new supplier. You wont have to do any of the work yourself, which can take a lot of stress off your shoulders. Their prices are always higher than the others and they are rude. Because most of our assets have a five-year tax life, the tax shield on each purchase of our common units lasts approximately five years from the date of purchase. It robbery! Consider purchasing a propane gas detector as an additional measure of security. The Generator wasnt hooked up to the panel box so we couldnt hook up the generator and run our proper tests required. Our Business Is Customer Satisfaction Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 41 states. Location & Hours 775 Belleair Rd Clearwater, FL 33756 Get directions Edit business info Ask the Community success : function( response ) { We had to call another company who came out and did the work/replaced the regulator needed. The tank was used for their generator only so the usage was very low. Cynch is a propane grill tank home delivery service that is so easy to use! They never responded. We no longer need their service and have called to have tank picked up.It is not that easy to have the tank picked up. Wrong the pick up fee is $79 plus tax. Unlike a stock dividend, a partnership distribution is not reported as such on your income tax return. Terrible customer service! I believe it is very unprofessional technician not to return a customer's call or at least give a courtesy call to discuss why the hook up did not take place. Due to this risk, most landfills and recycling centers wont even accept propane tanks. Re-sell your propane tank to your new supplier. data : { *, How will the Partnership supply you with tax reporting information? So I may have to pre buy at a little higher rate and keep them until I figure this out. Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. But, if you can purchase your underground propane tank from the company, youre in good shape! He is not a will call customer. Store outside but under cover in a well-ventilated area. They should be stored outside, under cover, in a well-ventilated area to prevent the build-up. Turn the switch to the LP setting if the RV is not plugged into electric connections. Why is it so difficult to switch? With over 700 locations, we're ready to serve you. I wish I could get rid of Suburban without having to pay hundreds to do so. Switch to Kauffman Gas: We'll Pay $500 in Termination Fees. tank from a competitor and when Suburban came and picked up their 200 gal. Mind you, know one spoke of any charges. I had the 250 tank filled for $1.99/gal by another company that I have done business with for years, but they would not fill up the Suburban tank because I did not own it. The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. Ask your new propane company for their advice on switching. So about 2 weeks later, there here to get them. Suburban Propane Company HQ. A description of the various fees that may appear on your bill can befound here. They called on 12/13/2022 and asked for a quote on a fill and we did quote the fill for the customer at that time. Canton, MA 02021, Computershare's website address is:www.computershare.com. for my It is a byproduct of natural gas processing and oil refining, which means propane [], Making small changes to our daily habits can significantly impact the health of our planet, and in this blog post, we will explore some simple green living tips that []. They'll pay you to get your cdl and all your training before you get on the road. Now a $60 dollar charge on top of this. Your propane tank gave you a beautiful firepit and helped you grill all your favorite foods, but now its empty. SUBURBAN PROPANE will entice you with a reasonable price per gal ($1.99) to get you set up with their tank and service then when you need gas again, they will charge you 3X the going rate for propane. We just had them come out and pick up the tank (thank god our lease is up) and today, we got a bill for $125.00 to close out the account! What is the amount of distribution on each Common Unit? You can require or exclude terms using + and -: big +blue drop will require a match on blue while big blue -drop will exclude results that contain drop. They tole me they will pay me for the gas remaining when they pick up a tank. Just type in your delivery address to see if Cynch is in your area, then select your delivery date and tank location for drop off, and that's it. Just type in your delivery address to see if Cynch is in your area, then select your delivery date and tank location for drop off, and thats it. If you already own your tank you can begin by getting (an) onlinequoteto get started! This review was chosen algorithmically as the most valued customer feedback. Suburban Propane provides its investors with a Schedule K-1 each year. Because of the five-year tax shield, decreases to basis will generally be greater than increases to basis during the first five years of ownership of the units. Suburban Propane (SP) is an expert at price goughing! Not too long ago, urban run-off was considered an insignificant contributor to drinking water contamination. Tell them why you think the early termination fee should be waived. OK all well and good right? Copyright 2023 Suburban Propane | All Rights Reserved. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. 03/15/2023. This conversation has not ended with Suburban yet, but they can stick there charges, where the sun don't shine. The property we purchased in Chico, CA was being serviced by SP and they gave us a "sweet" price for our first fill-up and for the next 2 1/2 years, the price per gallon kept creeping up. And it is always a pleasure to talk with them. UBTI is calculated for each unitholder on his or her Schedule K-1. Suburban Propane provides a storage tank for our customers use. Who is Suburban Propane's Transfer Agent? Read more. Find the closest Ferrellgas propane refill and delivery location near you. Also free training to obtain lp installer license. Now a $60 dollar charge on top of this. Closeout (Tank Pickup) Fee. I consider it to be hazardous waste that they are responsible for. *, How are Common Units taxed when sold by the investor? } Much of this tax shield is the result of the allocation of depreciation and amortization deductions to the unitholder. Leasing a propane tank is preferable to many homeowners because the propane supplier is responsible for maintenance and liability. Most gas stations have a locked cage with propane tanks inside. estLng : estLng Enter your City, State, or ZIP code (required): SuburbanCares. But the tank is in place and hes to call us when the generator is ready for us to come and hook it up. Please post any updates to your situation. They were horrible to deal with when we were trying to get LP and even worse after we switched companies! After them owing us $10 on our account for months, we suddenly started getting constant phone calls about our overdue equipment fees, for an ancient rotting tank they made impossible to use. *, How and by how much and how long are the distributions tax deferred? Instead, give it to a propane provider and let them handle it for you. I filled the tank with Suburban because they were the lowest in price @$2.67 a gal in northern Calif. The Transportation Fuel Surcharge helps us to recover a portion of these transportation costs. Investor Relations (973) 503-9252; K-1 Inquiries (888) 878-0708; Public Relations: PR@suburbanpropane.com (973) 503-9082 Location Finder. Ports are [], Propane is a versatile and clean-burning fuel offering several environmental benefits over traditional fossil fuels. Click HERE to register. We have called and left a message with our office number for **************, but he has not responded. Pension, profit sharing and IRA accounts are subject to the $1,000 annual UBTI limitation amount for each account. When you receive your termination options letter, it is easy to be overwhelmed by all of the fees and propane industry jargon: re-stock fees, the excavation fees , the liability waiver. Suburban Propane does not have a Distribution Reinvestment Plan (DRIP). If you terminate your contract early, your propane company might charge you a fee to leave. Mention Code: 2618. I went to their office in person and offered to purchase the tank and they told me that they did not sell tanks. I wasn't told this, but she said it was explain to me, because thats what was in the notes. Marlborough, MA. Depending on which propane company you are leaving, you might be able to get around this nearly $2,000 in charges. *, What percentage of the distribution is considered Unrelated Business Taxable Income (UBTI)?*. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks.
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