After returning your product, you will have to wait for around 5 days to get your refund. 8. Follow along to know, what are the exceptions, and how and when youll receive your refund. I came back and checked my credit card statement and still no credit. During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. NEVER WILL ENTER THE STORE AGAIN. For your information, and again: I have been shopping at Ross since I was 18. We continue to take markdowns on this merchandise until it sells through. Who trained these disrespectful, unproffessional "employees"? The 1-800 number was to customer service. I don't care about the $1.11 necessarily, however if it was much more than that I probably would. No way you ever sold this shirt for 16 cents! Kudos to the staff in Farmington. We have no say over this process. My grandmother bought Mother's Day gifts for all the mothers in the family. So I called Ross and was told that as long as the barcode at the bottom of the receipt was still usable then it wouldnt be an issue. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. You can bring it back, youll just have to settle for store credit or an even exchange. And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? Ross will only offer an exchange in case the software turns out defective. I am a Ross Associate. For additional inquiries not addressed in the above FAQ, please use the below form to contact us. If you don't like it then shop somewhere else. i wanted these patterns so much i had to buy them. @Deanna James; You have to get it back how you paid for it. I have never had a problem with my return. Ross Algiers. The 2nd associate told the first one to leave and she took over. 5. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? Tambria Spencer Please explain why the Ross refund. 3)keep the tags if you need to staple them to the receipt You DO NOT need to return items to the same Ross store where you bought them. Picture frames, shoes, etc. I will be notifying all Social Media of the stores attitude etc. 3. Credit card/debit card refunds depend on your bank. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. As a Ross employee I'll clarify some of these incidents for you. You now know all the important points that can make your return possible following the Ross return policy. She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. I have always had a pleasant experience at Ross so I keep going back. She got even ruder and mad. Debit Card Return Policy If you have the receipt from the original purchase and the returned merchandise is in good condition you have a 5050 chance of getting cash It will be store policy. Unfortunately, there are associates who mistreat customers, and this return was 100% mishandled. Completed transactions Refunds for completed transactions with online or in-person merchants usually take up to five business days from when they are issued. And 30 days have not done yet. This is ridiculous. Sales clerks are not friendly and management is generally unhelpful. When a pre-paid debit card is accepted as a form of payment . Most merchants love debit cards. Save my name, email, and website in this browser for the next time I comment. Boo hoo~! Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. You can either ask for an exchange or a refund in return for your product. Keep in mind.l, by store policy the limit is $50 without a receipt. If you try to return it without the receipt, the product will no longer be in our system because the product is too old. I wrapped the gifts for her and removed the Ross tags with the prices on them. I have never had that happen before. Why? I came here to see how long my refund will take to appear on my credit card. If you've lost the credit or debit card the refund is supposed to go back to you on, contact the card issuer for refund information. IS THERE A TIME LIMIT UNDER ABOVE CONDITIONS TO GET STORE CREDIT FOR WHAT I PAID? This is not as an insult to anyone, it's just company policy. Ross Stores does not offer any type of bulk sales of merchandise for re-sale. If the SKU# on the tag doesn't match the one on the receipt and the description also doesn't match then it's highly likely the tag was switched post purchase. My mother was a seamstress when she purchased clothing that may have had a few buttons missing or the zipper was ripped out of it, those are things that are easily replaceable. I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. Yes, technically you can rent a car with a debit card. For example, if you report it within the first two days, you're liable for up to $50 of fraudulent charges. Because I only buy name brand items, I've never had a problem with the quality of the clothing. Response was yes they should but sorry. Lots of stores ask for this and are not required to list it in their refund policy. I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. Why would you have a manger in a store that cannot make decisions. They are not wanting to see a boycott on their stores. So next time when you feel like going to Ross and the doors don't open, wellit is because of my crazy antics trying to put a multi million dollar business in the ground. Ross doesn't offer rentals. - aren't your clerks supposed to ask. I have been shopping at Ross for decades and consider it my favorite store. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. I will not buy from Ross any more. You can also opt for store credit if youd prefer. I tried to returned the items on 11/23/20, because myself nor my daughter could wear them. Ross is operating 1,483 stores in the US, but it has no presence in New England, New Jersey, Alaska, New York, and Puerto Rico. You can request the information this database has on you just like you would your credit report. I have the transaction in my bank account and just want my money back! Can I use my receipt as my store credit ? She made up in customer service what this manager did not have. With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. All we can do in store is carry out Ross procedures. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! This information will prove to speed up your process. What happens to merchandise that does not sell? It has been very difficult with my health issues. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. Manager was very rude and wasn't willing to even discuss it. I tried to hold a conversation and she got ruder. I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. This is the most unprofessional and rude person I ever met! But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. Thank you I was told that counts as 30days she wanted to give me CHANGE for the DOLLARS $20 more then the amount she wanted to give EVEN THO I HAD COVID AND IMPOSSIBLE TO BE THERE ANY SOONER AND I STILL HAD TILL THE NEXT CALENDAR DAY BUT WITHIN 24 hrs until 30 days was up. For cards . Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." You might be wondering why your purchase goes through immediately, but the refund takes longer? She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. The customers can request a return within 30 days. Who do I contact about this issue.? It happens more often than not and it's not a good reputation to give a store. On Monday, I wore my purse proudly. They are providing sanitization to all customers and associates. they should over ride. Best Selling Brand Options, Does Costco Sell Stamps? Via Li Campi, 16 Capri (NA) Phone: rhonda vincent home. Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. I would rather pay more for a better quality item that would be returnable. Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. I returned 2 gift items to Ross Stonecrest Store on Jan.4th 2018, I did not have the receipts. I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). This is bs. Return the item with its receipt and do not remove tags (if any) from any items. Our guide will cover everything about the Ross return policy. See Also: The 2 Best Days to Shop at Ross to Save Money. The bar code for scanning the receipt is what was fading. Does Ross Dress for Less make donations to nonprofits in the community? Return policy just not right!! Update- I did get the refund within a day or two of posting this, thank God.
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