Through this action, we hope to provide people some small bit of relief during this uncertain time.. Unsubscribe easily. . The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. Ive been trying to get my money back for 2.5 years with no luck! Read the complaint here: StubHub Refund Class Action Complaint. All of these happen in 10 minutes. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. Please be patient. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I tried contacting support and I kept getting the same response. Click. The federal court ruling in the case is a consent judgment between the parties. 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The law required StubHub to refund all eligible buyers before May 3, 2021. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. My husband and I bought concert tickets as a Christmas present to each other. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. This putative lawsuit is related to a multi-state investigation that StubHub settled. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The new policy offerers a coupon. So Farley filed a credit card dispute against them, and won back his $600. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. Top Class Looking for a class action lawsuit in Nebraska. Lorenzo Gordon, Adobe Images Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. Sep 15, 2021, 1:28 PM. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. If I could give zero stars I would. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. I am not good at technology. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. I patiently called Stubhub over multiple phone calls and followed all of their instructions. drug injury lawsuits and product liability lawsuits. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Ive used Stubhub for over 4,000 transactions. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. You must contact the Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. For Daddario, that price was $6,200. Well start sending you the news you need delivered straight to you. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. In the meantime, they may continue to pursue the case individually. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . Get the latest news on COVID-19 delivered to you. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. Please add me I have communication and documentation to prove stub hub is just keeping my money. Unsubscribe easily. Until the event id canceled (not postponed) they won't give a refund. A California state court authorized the notice. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. The credits issued by the company are valid through the end of 2022. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. 2. The complaint was reportedly filed by a Wisconsin man named. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Should You Become a Constitutional Lawyer? Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. It was also worth 120% of the original order price. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. Entertainment industries have seen every event canceled or postponed for a foreseeable future. I am disputing through PayPal. No refund bottom line. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. | Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. CEO Baker is just another crook collecting money he never earned. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Please use any other ticket resale company this one doesn't care about their customers. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. This is a major change for the ticketing industry. What a scam. StubHub is a scam and a fraud. StubHub is an eBay company that began selling and reselling event tickets in 2000. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. Singh says the reasoning is the financial impact from coronavirus. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Share this with everyone please!!!! Is Beyonces Tour Another Dynamic Ticket Price Mess? Despite the alleged deception, the company's policies did not reflect the actual . Top Class Actions is a legal news source CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. StubHub is the origin source of the transaction. Re: adele show refund. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. I purchased six tickets to Hamilton on 12/1/21. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. This time Stubhub claims they sold tickets and sent me email to transfer tickets. It is important to note that the settlement is not final and the settlement process is ongoing. Your email address will not be published. When I called them on itthey said it was my fault and I have to resell the tickets. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. Those with tickets to canceled events will get a credit of 120% of the purchase price. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . Show was cancelled on 12/29/21 the day of the show. This is the only way to get a cash or credit award under the Settlement. Now Im stuck with 4 tickets to a concert I cant attend overseas. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. If the other driver has minimum liability coverage, can I still sue them? StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. https://topclassactions.com/wp-admin/admin-ajax.php. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. Easy sales process: StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. NEVER USE STUBHUB. If you sell on Stubhub they will waive the sellers fee. The company then changed its policy to cover these situations. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute StubHub is doing this as opposed to providing full refunds for canceled events. The company reportedlydoesnt have enough liquidity to honour these requests though. He also is very certain that the game is sure to be canceled. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. Others were postponed. Call toll-free from the U.S. or Canada, or chat online with support. Same seats wrong game. Actions does not process claims and we cannot advise you on the The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. I am appalled at their lack of customer service and straight out thievery. 1:00. A link has directed you to this review. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. StubHub has stated that they will provide no comment on pending litigation. your claim status, claim form or questions about when payments are After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. Come to find I was charged $300 from my bank account. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. New cases and investigations, settlement deadlines, and news straight to your inbox. They offered me 125% of price paid in credit or refund to my CC. A California class-action lawsuit has been filed against the ticketing site StubHub. But, as an alternative, the 120% off coupons were also . According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. I found out they listed under a wrong account. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Mobile app: On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. This is so ridiculous. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. Further, the voucher never came through! Never got my refund, asked for compensation and never anything. I was told the offer for alternative tickets was the only offer that would be made other than a refund. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. 12/29/2022. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. In March 2020, as the scope . Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. Still no luck. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. The lawsuit cites several examples in which the site failed to make refunds. No resolution and I got no tickets. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. Do not use STUBHUB, they are not an honest business. I had to spend hours on the phone with StubHub just to get them to do their job. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Para una notificacin en Espaol, haga clic AQU. Last Updated on May 5, 2021 by Dave Clark. They asked me to list it as resale. However, you've agreed to the terms and conditions of Stubhubs sale policy. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. Unfortunately, the seller never came through with the e-mail transfer. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. status of any class action settlement claim. I went thru proper channels and they lied about refund. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. Read our Newswire Disclaimer. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I no longer have that card either and was concerned about that as well. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. I bought my tickets under a much different safety expectation. I was a part of this fiascoplease add me. expected to be mailed out. Thanks ! Required fields are marked *. I deleted my account. BOSTON . Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like.
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