You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. If you believe your Airpoints account has been accessed by someone else without your consent, reset your password and verify your contact and profile information immediately. How often do new deals go on sale? Your Airpoints number if you have an Airpoints related enquiry. Calling from overseas: +64 (0)9 357 3000. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. Domestic. You can now sign up to receive grabaseat email alerts. I forgot my grabaseat password or user nameYou can reset these at any time. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. At the start of each month*, the earn rate tiers, for Westpac . Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. The family name used for the original booking. Should you travel under a name that varies from your Airpoints or Koru account, Airpoints and or status points will not capture automatically, and you will need to send original boarding passes and E Ticket copies to our Contact Centre for manual accrual. Do update your password regularly. Here are some suggestions to fix the problem. We'll send you a daily email with a list of our best deals, improving your chances of grabbing one of our ludicrous deals. height: 40px; No, AirpointsDollars may not be exchanged for cash. The conversion rate will depend on the current exchange rate and is at AirNewZealand's discretion. A status will be granted within 30 days after reaching the qualifying spend of $4,000, provided that your account is active and not in arrears. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. Visit www.hsbc.com.au or call 1 300 30 8 880. The price that is displayed was available the last time somebody searched for the city pair combination you entered. 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. Photo: AFP The airline says one of its Star Alliance partners has been impacted by a security data breach. .content.header-bottom { Here's a simple guide to get back on course and make the most of your rewards. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Some emails may contain website links that are not safe to open. More about Koru. } However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. (AirNewZealand reference numbers end in "H".). If you want to update any of your other profile details such as phone number or email, you'll need to do this through AirNewZealand here, login, go to the 'My Profile' page and make changes there. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. I can't remember my Airpoints number, how do I find it? Over 2,700 flights are booked daily with the help of Airpoints. An Air New. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. You also won't need to enter all your details and have someone snaffle it from under you while you're typing. sales presentation can be a very "hard. I've lost my Airpoints card, or it's been stolen. Westpac Airpoints credit cards comparison table , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. font-size: 140% If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Simply click on the "sign in" button on. If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand. Can I use AirNewZealand credit at the Airpoints Store? How can I improve my chances of getting a greenlight deal? } If you believe your credit card is compromised, contact your bank immediately. Can I use AirpointsDollars to upgrade my booking? Other contact options Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000. If you have forgotten your username, click here to request it to be emailed to you. It also gives some assurance that the site name has been officially registered but it does not always guarantee that it can be trusted. Please note that if you change your country of residence to or from Australia more than twice in a 12 month period, you may be charged a service fee of $25 or 25 AirpointsDollars. You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). text-align: center; You can also complete a MEDA form, or find out more about flying with a medical condition. See the Elite Airpoints Dollar upgrade chart. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. Visit airnewzealand.co.nz/koru for details. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Elite and Gold members have the exclusive right to gift rewards to nominated people. What time do greenlight deals go on sale? Update your password. If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. .content.header-bottom .usp-content { If you have forgotten your username, enter your first name, last name and email address and click Send reminder. Learn more about suspicious emails and messages. You can often make changes to your booking online. Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. display: block !important; You can use a credit card or debit card for this. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. Don't share your personal information online. Set your contact details, flight preferences and more. Offers available to new , approved HSBC credit cardholders. Find out what you canspend your AirpointsDollars on. However, it says the breach is limited to customers' names, tier status and membership numbers because alliance airlines share minimal data. These points can later be redeemed on your flights, rental cars, hotels and more. If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. If you use the same email and password combination elsewhere, it's a good idea to check those accounts and update those passwords too. You can also sign in to the Air NZ app, which will display your upcoming Air New Zealand flights. It's possible your missing AirpointsDollars and Status Points are still being processed. Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. Pro-tip: For the best Oscar experience,sign in to the website first. then. Status Points add up to make you eligible for Silver, Gold or Elite tier status. Because we know you're after a good deal, we won't show the next best price unless it's a good deal. How do I complete the email and mobile verification process? Existing AirNewZealand Airpoints Credit Card customers can find instructions on how to top up here on our Airpoints top up page. Watching your AirpointsDollars and Status Points add up is easy with your online account. Because we know you are looking for great cheap deals, we show you only the dates which have low fares available. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. Check the grabaseat site regularly and be ready to pounce, because you never know when these extremely popular deals will appear. Simply enter your Airpoints number when you book a flight or with one of our travel partners. . Just ask "What is my credit balance?" Be spontaneous and act quickly, be flexible with travel dates, number of passengers or the destination. There are a few reasons you might not be getting them. Air New Zealand lounge access required. Once your password is compromised on one site it could be used on others. Airpoints is AirNewZealand's loyalty programme. You can find out your username by heading to the sign-in page and clicking 'Forgot your username' torequest a username reminder. } Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. The airline says one of its Star Alliance partners has been impacted by a security data. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. $70 spent = 1 Airpoints Dollar up to a cap of $60,000 3. We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. There are many ways to earn AirpointsDollars - to find out more,click here. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. To change your account details, please see the FAQ below. The Airpoints credit cards are issued by Kiwibank Limited . If you are sure your card is stolen, to protect your OneSmart Account against unintended use, please call us at OneSmart on 0800 787 555, or +64 9 377 8535 from overseas and we'll cancel your old card right away, and send you a new one. Then login and set up your Watchlist to be notified when deals go live. You can also sign in to the Air NZ app, which will . Can I transfer AirpointsDollars between frequent flyer programmes? If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. You can use the same username and password to login to grabaseat. Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. To make sure the AirpointsDollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. -ms-box-orient: horizontal; You will then be able to enter a new password. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. I forgot the password for my Airpoints account, how do I reset it? Just check the box saying you are an existing Airpoints member and then enter your Airpoints number and PAC. Your bank will have their own internal processes to manage account fraud. Prices are per person, child discounts do not apply. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. Your Airpoints number if you have an Airpoints related enquiry. air new zealand boarding process. AirNewZealand lounge passes are not available for purchase. This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . You can also purchase a Star Alliance upgrade using AirpointsDollars. Airpoints members wanting to make rental car reservations can also book at Air New Zealand or call Avis on 0800 247 284 (0800 AIR AVIS) or +64 9 526 3285.
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