Simply go to your. StubHub's return policy is called the "FanProtect Guarantee". ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". ICE Limitations. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. Call 1-800-GAMBLER. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. Yes and click the Request cash refund button on the appropriate credit. StubHub suspended that policy in March 2020, following the mass . If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." StubHub will refund your money if an event is cancelled or moved. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. YouTubes privacy policy is available here and YouTubes terms of service is available here. Get browser notifications for breaking news, live events, and exclusive reporting. 2021 The Associated Press. StubHub was pressing hard to get money. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. Tap Tickets in the navigation bar at the bottom. Overall, the website has very good customer service & refund policy. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . Unfortunately, as our complaint alleges, StubHub is breaching its . Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. All Rights Reserved. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. Prefer a cash refund instead? 21, et. So Farley filed a credit card dispute against them, and won back his $600. Its just missing with no explanation. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. We certainly hope they do. If these are not available, you will likely get a full refund. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. Your email address will not be published. Receive a coupon for 120 percent of your original. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. All Rights Reserved. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. Postponed events may not be eligible for refunds. pic.twitter.com/onFRrGVh6S. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. But is StubHub legal? Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. Its no longer giving refunds, just coupons. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". StubHub owed him $111.36. | NY Call 1-(888)-364-3065 |NYC Health Dept. To enjoy unlimited access to our journalism, subscribe today. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Farley said refunds should be a piece of cake. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. 505 North 20th Street Unfortunately you will not be entitled to a refund. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Straight-up refunds for purchases from official outlets. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Read more about our event cancelation policy. StubHub users agree to StubHubs policy on venue health and safety protocols. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. Whenever that might be. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. But why is insulin so expensive in the first place? Terms & Conditions. 4. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). Learn more about disclosing health and safety requirements on your listing. "It was no problem canceling flights. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Ja Morants allegations of aggression off the court, explained. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. First published on August 20, 2020 / 6:06 PM. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. pic.twitter.com/onFRrGVh6S. 2. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. But when it came to the current situation, it didn't honor the deal, the suit claims. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. StubHub updated their policy today. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. 5. It was no problem canceling New York City hotels. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Select the ticket group you'd like to sell. 2023 Cox Media Group. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased.
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