I interviewed at Qantas (Sydney) in Sept 2018. He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. Interviews for Top Jobs at Qantas. The Qantas Airways reservation number is +1832 (460)1113. Good job! Followed by a group exercise with the table youre sat at. I interviewed at Qantas in Feb 2023. I would work hard to understand the program as I am naturally someone that likes to know hows do things". I interviewed at Qantas in Feb 2023. How to apply. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". It is just talking into the computer or phone (depending on what you use). In my current job, I work the phone lines for incoming service calls. Step 1; Applied for job. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . I would suggest to really prepare yourself before going to the interview. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Travel and partner special offers available exclusively for our members. Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. If the policy allowed, I would let the customer know that I would be happy to oblige their request. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". I also have a lot of experience in different point-of-sale programs and the Sage CRM program. I know it is important to try and relate to them in a very personable way to help make their day better. Get More Information About Our Qantas Airways Interview Questions. Did you strive to go above what was required of you? Be the first to find this interview helpful. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. Use your points for flights, upgrades, hotels, or car hire. The process took 4 weeks. Stage 2 was a role play. I applied online. Request wheelchair assistance. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. When you call this number, you'll be connected with a customer . Then we had group activity and interview with a Qantas staff. Nice job! Adding an example will take your response to the next level. Discuss why your business would have suffered if you weren't familiar with every aspect of it. I applied online. In these situations, I let the customer know that I will get them in touch with the best person to answer their question and do so right away. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. Prepare for questions about personal interests, previous work experience, and strengths. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. Staff are great. Is was good kit much to expect and they want you to answer must research. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. You have provided a good definition of what being professional means to you. the rest of them i need to explain it. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. State you would be proud to work for a company that is so dedicated to helping the environment. Track updates on extreme weather or other major issues that may impact your flight. Also, reiterate to the interviewer that you always strive to be professional. . Describe a time when you went gone over and beyond for a customer? "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. ", "Yes, I do! As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. Answer dates might appear two to three weeks before they were published. I interviewed at Qantas (Sydney) in Feb 2023. At some point during your conversation, your interviewer will be looking to hear about your personal motivation for becoming a Customer Service Agent at Qantas Airways. The familiar smiles are waiting to welcome you onboard. "I've always been a very caring individual that wants people to be safe and happy at all times. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Get ready for your big adventure with our dedicated family section. In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard. That's definitely very impressive. Contact us here. What are you most excited about when it comes to the role? See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. Establish customer relationships and follow up with customers, as needed. Great job! ", "I would be so proud to wear Qantas uniform, be a representative of, and be a part of this great Australian company! "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. What was your favorite team work and what did you do for it. Good job! I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. Can you talk about a time when you worked effectively with others as part of a team? If you've ever undergone a background or employment verification check for a past job, mention this as well. Great job! If yes, we have great news for you. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. I applied online. The process took 4 weeks. "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. Customer Service Agent - Full-time Position - $19 - $21/hr. Terms and conditions apply. Deals on Qantas flights across a range of Australian and international destinations. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Then, explain the steps you would take to find the right person with the answer. I applied online. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. The process took 2 months. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Is there an example you can cite of another time when you dealt with a customer who wanted a price match? While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. they gave me 5 questions. Designed for small to medium businesses. Finally, mention how much you like to drive and that you're looking forward to this aspect of the job. Book city tours, hop-on-hop-off buses, organised tours and more. While your interviewer knows that you can likely handle this piece of the job, they're looking to hear if you do have any experience handling these types of duties during your past work. But go into more detail about why you would be so proud. Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. How long did you run them? 13 Qantas Customer Service Agent interview questions and 9 interview reviews. What was different about these new timesheets that made the employees actually fill them out? What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. describe a time you saw a staff were doing something dangerous Step 4; Invited to an online group assessment. Will you cover the medical costs. Great employer. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. A poor customer experiences and how did you handle it. I love to brainstorm and hear other people's ideas and expand on them! I interviewed at Qantas (Melbourne). As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. If successful, hopefuls move on to a second round of interviews that typically take . Restaurant and hotel reviews, photo galleries and travel articles. Step 3; Invited to do a psychometric test. With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. We believe the journey should be as exciting as the destination. Compare and book travel insurance for your next trip. We do not claim our questions will be asked in any interview you may have. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Prior to your interview, make sure to do some self reflecting to be able to accurately describe your communication style, why it works for this kind of job, and highlight one area where you think this job will help you become a better overall communicator. As you answer, try to focus on the things you did over the phone to provide the best service possible to prove your worth in this role with Qantas Airways. Book your perfect holiday with a flight and accommodation package. In my work there, providing a clean atmosphere and well-stocked products was extremely important. With our interactive map it's easy to plan your next trip using money or Qantas Points. My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. The process took 3 weeks. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. With lots of ways to use your points, youll be sure to find something you like. Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. I applied the position online, and it took one month to process. To help keep the passengers and the entire crew at Qantas Airways safe and well, the airline industry has strict safety requirements that all employees need to adhere to. As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. It consisted of being welcomed and then being split into different groups. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. how did you handle it? Benifits outstanding. The first step is usually a preliminary Qantas interview. A strong communicator? Candidates interviewing for International Cabin Crew and International Cabin Crew Melbourne rated their interviews as the hardest, whereas interviews for Cleaner and Ground Handler roles were rated as the easiest. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. what was the resolution?. I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. All in all 4 weeks from application to offer I applied online. I applied online. All Qantas employees are required to pass a security check. Rotating roster +1. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. Possible answers are. Interviews for Top Jobs at Qantas. Be the first to find this interview helpful. It consists of five questions. Work with the agent to develop and maintain a digital marketing system to promote the office. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. Earn Qantas Points when riding with Uber to and from eligible Australian airports. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. You come across as very level-headed, reasonable, and balanced. Discover how you can start earning great rewards and savings simply for running your business. what decisions did you make? Step 5; Reference checks. Assesment Day - Involvled a introduction to the company and its values. Great job! Getting to wear multiple hats? My current employer is required to run a criminal background check on our staff every two years. (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. I applied online. By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. A poor customer experiences and how did you handle it. Designed for small to medium businesses. The process took 3 weeks. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Buy flight and unique experience vouchers. Browse our travel recommendations for Australia and beyond. It was 5 questions about customer services. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 We stayed off with a presentation followed by a group activity that we then had to present to our assessors. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. Short seminar followed by a one on one interview. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. ", "I take safety seriously and take care to keep customers and staff safe by adhering to Qantas safety protocols, I would make myself aware of safety standards and implement these and keep up to date on any changes.". ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". The process took 4 weeks. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management Applicants must have obtained unlimited working rights. Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. describe a time you solved a problem without any others help. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. I applied online. If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. Step 7; Recieved job offer. Salary ok. Just make sure you work for Qantas and not a contractor. When you apply for a job, you'll provide us with confidential information about yourself. $19 to $21 Hourly. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. In each of those roles, the key to my success was mastering the business and the products that I worked with. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. A poor customer experience and how did you handle 2. An online application process followed by a request to submit a video interview with customer service related questions. Have you ever had a difficult situation with a customer and how did you resolve it? did anything happen? Choose the seat that suits you before you get to the airport on Qantas operated flights. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. What is the interview process like at Qantas. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They wasted my time and effort and advise me to reapply if I am still interested in their company. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Contact centres - enquiries and purchases from leisure travel customers, Group travel - tailors domestic and international travel arrangements for customers travelling in organised groups, Business travel - provides personalised travel management services to a wide array of corporate and government customers, Industry centre - dedicated support for the travel industry. Book and manage your trip with features such as check-in, seat selection and boarding pass access. how did you handle it? The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. What candidates say about the interview process at Qantas. I would look at alternate routing, if necessary, and once again work within Qantas Airways policies on pricing for the customer. Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you.
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