Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. On one occasion I got as far as selecting the insurance. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. Performed analyses related to call center and ticket insurance costs. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. This content may be old or outdated. We will notify you by email if this box office collection is required. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Cover applies if an immediate family member or a member of the booking party tests positive. Please note that we are currently unable to process postal documents. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. a very friendly member of staff :) Date of experience: 16 February 2023. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. Honestly this post makes me feel better though, thank you lol. I don't see why I should have to do the legwork on this one. Pick your exact se. Submission of our own medical confirmation form is preferred, please download it here: medical form template. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. When did you become aware that you were unable to attend the Event? Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Klicka hr fr att kontakta oss. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. IP: 161.35.97.149 If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Ad . Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. 36. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). A scan or clear photograph sent by email is acceptable. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Ad . However, it is not clear if this would cover government advice. But with Event Ticket Protector, they won't need to worry. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Your ability and/or right to transfer or resell tickets may vary. Price and availability of any ticket, product or service on the Service are subject to change without notice. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. Front row or on the aisle? All information provided through the Service will be managed and processed in accordance with the Privacy Policy. Events may be postponed or canceled for a variety of reasons. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Are you looking for comprehensive cover for Covid cancellations? Feb 17. Refund policies may vary depending on promoter, venue, state or local laws. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. E-mail address is required to create an account. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. The ticket is valid only for the event, date, time, and seat location issued. SEARCH/NO EXPECTATION OF PRIVACY. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. By browsing this website, you consent to the use of cookies. Why you might ask? It may take up to 30 days before we are able to review your claim. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. found at the bottom of this page. VIRTUAL (ONLINE) EVENTS. Listings are not considered retracted until they have been processed and a system confirmation has been issued. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Create an account to follow your favorite communities and start taking part in conversations. Let us know what you were doing when this page came up, plus your IP and request ID Disabled seating is incredible on all levels of the arena. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. . WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. ugh I am raaaaaging. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. Congratulations! Has anyone experienced anything similar? You have chosen AXS Mobile ID as your method of delivery for your tickets. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. This tracks your activity using third party cookies. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. We act as a sales agent for our Client. This policy will apply regardless of how the error occurred. You should base your purchase decision solely on the information provided. Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. In these cases, customer service will attempt to contact you, using the information we have on file. Did the same happen to you? The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. We have made changes to our Privacy Policy. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. For more information, please see our Please note that further documentation may be required following our review. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. A per-order delivery fee may also be assessed, depending on the delivery method. AXS Tickets Reviews Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. Violation thereof is grounds for revocation, seizure or cancellation without refund. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). in the event description page, in pop-up boxes, or in an email). Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Privacy Policy. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). The availability of tickets is subject to change. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . We will require vehicle recovery service confirmation and receipts. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. It's all a fan needs, all in one app. Holder covenants not to sue any of Releasees for use of Personage as provided herein. They will pursue AXS who in turn, will keep your money. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Any ticket issued via the Service is a revocable license. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). To create an account, we require both personal and vehicle documents, such as a valid driver's license, vehicle registration, and proof of insurance. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Footer.languageSelector.ja-jp.region By clicking a link you are consenting to this. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. Help us help you quicker by coming with your mobile ticket ready to be scanned. If you bought tickets online or over the phone, you won't need to do a thing. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. mail Can I get my money back for cancelled or postponed events? We appreciate your patience during this unprecedented time. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. Event date, time, talent, participants and rosters are subject to change without notice. It's all a fan needs, all in one app. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. (United Kingdom) So I decided to treat myself and girlfriend to VIP tickets. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Kia was extremely helpful, efficient and patient with all my questions. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. How do you send documents to Uber? It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. Exceeding these limits may result in cancellation of orders without notice. who has the best covid cover for travel insurance? Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. You are urged to review all pages displayed during your completion of a purchase. I purchased my tickets with my AMEX can I make a claim with them and get my money back? Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. You may also be linked to a third-party site, which is not affiliated with our Service. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. How do I get my . Thank you for taking the time to let the people know. (United States) In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. For tickets to events located in Canada, the Service is provided by AXS Group Canada. What is AXS Premium? Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims).
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