ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Getting Started. #16 of 92 Boat Tours & Water Sports in Seattle. You will select your seats when making your booking. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Yes. Please learn more about traveling with pets. See the, To add a card to your Android phone, open Google Pay and click the + sign. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Log in to your Clipper account. 2,123 Reviews. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Season Tickets. A: You made me laugh, thanks! Otherwise, you will be logged out automatically. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. We will send an email to confirm that you have updated information in your account. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. What happens if my transit benefit order will exceed the $300 cash balance limit? Yes, there is. No input is required. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Can I manage my Clipper account and pay my transit fares with my phone? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Seniors age 65 and over get62.5% off with a Senior Clipper card. 2023 Clipper Vacations. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Privacy Policy. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. If one does not use the Clipper card for six months, it can be frozen. Proof of payment is required. Our departure times between Seattle and Victoria vary seasonally. He started his journalism career as a sports editor in Iowa in 1975. In person at the AC Transit Customer Service Center. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Choose to stay logged in or to log out. The terminal is located on Alaskan Way at Pier 69. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Registered cardholders can report lost, stolen or damaged cards and request replacements. How long do I have to pick up the value before it expires? Why not? This happens automatically, with no disruption in your ability to use Clipper. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. opens in new window. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Roadshow. learn more. There is a 50 cent surcharge per trip for paper tickets. Please have your vaccination card or a photo of it ready in the event you are asked to show it. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Clipper isadministered by the Metropolitan Transportation Commission. I loaded value online, but when I tried to use my card, it wasnt there. Choose to stay logged in or to log out. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. This page includes how to tag, card issues, and visitor info. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Clipper is a regional transit card that can be used on all transit in the Bay Area. City Coach. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. We do allow walk-up day-of guests to purchase tickets if space allows. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Credit card charges are processed immediately. Should you want to change your booking in any capacity, a $15 USD fee will be charged. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' If you want to ride, you will need to tag again. Some transit agencies charge fares based on distance or zones. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Vista Panoramic Upgraded window seats in Vista Class. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Otherwise, you will be logged out automatically. For more information, please see our Seattle-Victoria fast ferry schedule. Can I get reimbursed? Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. This means we couldnt process your payment for automatic reloading. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Add Clipper to your phone before you take-off! The most you can load online at any one time is $255. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Please plan accordingly and allow sufficient time. However, you will need to register your card as part of the process, if you havent already done so. It still says my trip is in progress, any way to cancel this? My card/value was blocked due to an expired credit card. Q&A: Highway 101 express lanes opened Friday. So if your primary funding source is declined, your order will be charged to your backup card. Some purchasing limits applyas outlined on our sales page. Or get help resolving other issues with your account. This page includes debit cards and refunds. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. Check out our virtual tour of the Victoria Clipper V! The RTC Clipper card is a photo identification card. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. The exception is BART HVD, which will be available the following day. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Key Clipper information translated to Spanish. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. What is the difference between a limited-use ticket and a Clipper card? Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. When I tag my card, what do the beeps and lights mean? The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. Find your card and select Manage Auto-Reload from the More Options menu. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. If the condition evaluates to false (.F. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Youth/Senior Cards. You may also bring other food onboard, but no outside alcohol may be consumed onboard. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. Use the same ticket when you exit. For account-related Try tagging your card again. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Call us 800-888-2535; Contact us; Enter search term: Go. Key Clipper information translated to Chinese. There are three seating classes on the Victoria Clipper ferry. Ticket Central. Imagine you want to take a trip on SMART that costs $5.50. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Please note that you cannot use your phone to unlock bikeshares. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. All Access Digital offer for just 99 cents! To find out more information about replacing an RTC card, please visit 511.org. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. You can use cash value on all transit systems that accept Clipper. We notify customers 30 and 60 days before the expiration date of their payment card on file. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Account Management. Clipper is a regional transit card that can be used on all transit in the Bay Area. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Make sure you always have a current email address on file. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Please enter the ages for all children 18 and under. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. U.S. Immigration . STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Paper Tickets But if a customer already has value on his/her card, that value should not be removed. Select Clipper card and follow the instructions to add a card and load value. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. County Connection. To provide payment, log in to your Clipper account and edit your Primary Payment method. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. questions, log in to your account. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. You will need to use this new email address the next time you log in to your Clipper account. The correct fare will be automatically deducted. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Im so glad that I dont have to go into the office the last two weeks. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. News; Twitter Twitter, Opens . Children from countries other than the US or Canada will require a passport and possibly a Visa. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. If you hear two beeps, your value is low. Select Clipper card and follow the instructions to add a card and load value. All FRS Clipper employees and crew are fully vaccinated against COVID-19. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. A single beep and a green light means you paid for your ride. This is separate from confirmation of payment. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. You have up to 6 months to spend down your balance, so you can load the funds. Only registered Clipper cards are eligible for refunds. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. New to Clipper? You can load up to $300 on a Clipper card.
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