Sign up now! We disclose personal data when we believe doing so is reasonably necessary to comply with applicable law or legal process (including requests from authorities), to respond to claims (including inquiries by you in connection with your purchases from lululemon), or to protect the rights, property or personal safety of lululemon, our users, employees or the public. Product must be unworn and unwashed, with the hang tags attached, and accompanied by proof of purchase. Im not seeing the option for a Fast Track Refund on my account. Head to theRETURNS PAGEto start a return and print your shipping label. Sorry, we don't ship to your country/region, lululemon athletica 1818 Cornwall Ave, Vancouver BC V6J 1C7, California Privacy Rights (Last Updated: 1/23/23). To detect and protect lululemon and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with lululemons policies and contractual obligations; lululemonleaf 2 yr. ago The Quality Promise is for manufacturing defects/performance issues. Gift receipts are available for all online orders. Welcome to our website shipping to the United Kingdom. When ordering online, lululemon offers free shipping AND returns. This is a read only version of the page. If you have provided permission through your device to allow us to collect location information, lululemon may obtain pinpointed physical location information from technologies like GPS, Wi-Fi, or cell tower proximity. We respect your privacy and won't spam you. Attention: Privacy Officer Please read this Privacy Policy from time to time to make sure you understand how we process your personal data and the choices you have with respect to such processing. lululemon does not collect your personal information unless you choose to provide it. This information is gathered by certain tools and methods such as the collection of your IP address or the use of cookies and is maintained, used and disclosed in aggregate form unless otherwise noted. We are happy to accept returns and provide a full refund or exchange if all of the following conditions are met. Find out how you can make a return and what our return policy is. HTTPS://AWS.AMAZON.COM/ABOUT-AWS/GLOBAL-INFRASTRUCTURE/). As permitted by, and to comply with, any legal or regulatory requirements or provisions; The merchandise must be. Cross-border goods can be exchanged (in-store only) or the credit can be put onto a gift card (in-store or by mail). Note: Subject to your right to cancel and your statutory rights, products excluded from return are: headwear, face masksand gift cards. 2018 Annual Report. - Returns must be made within 30 days from the delivery date, - All merchandise must be unwashed and unworn with the original hangtags attached, - Proof of payment must accompany the return. Shop our Must Haves for, lululemon athletica, 30 Rupert Street Collingwood 3066 Australia. Copies of the Standard Contractual Clauses we use to facilitate this transfer of data are available HERE and HERE. Let me count the ways: 1. athletic clothes made with attention to detail like zippers and pockets 2. a story . Gear that feels as light as air for when youre on the move, or not. Once youre signed in, youll find instructions for selecting the items you want to return, printing your shipping labels, packing your items, and finding a shipping outlet thats closest to you. Have an account? You will need to provide an original lululemon athletica receipt or online tax invoice which includes reference to the item you are returning; and. This Privacy Policy applies to information collected from you by lululemon via this website and other websites operated or provided by lululemon, includingwww.lululemon.com,www.lululemon.ca,www.lululemon.com.au,www.lululemon.com.hk,www.lululemon.co.nzand various subdomains (collectively, the Sites); our retail stores (the Stores); our Guest Education Centre (the GEC); and our mobile applications, as well as any other applications or services that display this policy (collectively, the Services), and other places where or means by which we may collect personal information. Keep in mind, exchanges can only be completed in store and not online with our GEC. Place your item(s) and Return Receipt in the reusable shipping bag (that your order came in) and stick the New Zealand Post label to the outside of your parcel, making sure that the barcode portion of the label is visible, 7. You also consent to lululemon disclosing your personal information to legal, financial, insurance, or other advisors in connection with such business transaction or management of all or part of lululemons business or operations; as consented to by you from time to time, including to fulfill any other purposes that are identified when the personal information is collected; or as otherwise permitted or required by law. It can only be read by the server that sent it to you. So frustrating. Just fill it out again 10 Playonxx34 1 yr. ago They used to not take forever. *Note: If you paid with a prepaid credit card and no longer have the card, contact the GUEST EDUCATION CENTRE to initiate the return. Click the button below to start your return or visit my account, A pre-paid shipping label and a return receipt will be generated for you to download and will also be emailed to you directly, Print the shipping label and return receipt, Place your item(s) and the return receipt in the reusable shipping bag or box, Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible, Drop off at nearest UPS Drop off location. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy. You should review theirPRIVACY POLICYandTERMSof Use prior to disclosing any information to Afterpay or using the Afterpay service. In this Privacy Policy, personal information means information or opinion about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion as further defined under applicable privacy laws, including, but not limited to, Your Contacts and other personal information collected through the Services. Like many websites, lululemon utilizes cookies to maintain a record of your visit to the Sites and your use of the Services. It also describes how lululemon maintains, uses, and discloses personal information. In this Privacy Policy, "personal data" means any information about an individual whose identity is apparent or can be ascertained, directly or indirectly. Follow steps 1-7 to set up your return, and then visit UPS here to schedule a parcel collection. To conduct or administer contests, sweepstakes or other promotions in which you have participated; Therefore, lululemon encourages you to request and review the privacy policies of any third parties before disclosing your personal information to such parties or when visiting such third party websites . Store locator: find your nearest location here. Did you ever get yours processed after you sent? For quality returns outside this time period, please head into store or contact ourGECto process your return. *Please note we are unable to process refunds to PayPal or Afterpay in our stores. An IP address is a computer's numeric address, by which it can be located within a network. At first glance, the Lululemon return policy is pretty straightforward. You can find your order number on your order confirmation email, pack slip or alternatively log into your account and find the order in your order history. Once the return is processed, you can choose to get a store credit or a refund to the original method of payment. We collect personal data from you in connection with your access to and use of our websites, your in-store or online purchases of our products or services, or if you provide us with personal data through other channels or media, such as social media or an event registration service.In particular, we collect personal data directly from you in connection with the following activities: Registering for an account or filling in forms on our websites or in our stores (this includes information you provide when you request additional information, in writing or verbally, about our products or services or sign up to receive our e-mail newsletters, marketing messages or coupons); Completing a profile or uploading goals to our websites; Interacting with us on social media, such as by tagging us and/or our products, or permitting us to follow your social media profile; Purchasing any product or service from us;Providing design or product feedback or making other submissions to us; Requesting information or assistance from us, including correspondence with our customer service team and through social media; Participating in or responding to surveys or requests for opinions, feedback and preferences regarding our products and services; Participating in or registering for events, consumer contests, sweepstakes and other promotions; Using other features of our websites that may be offered from time to time, which may require such information in order to utilise the feature. Live chat: get in touch here. f. Consent. No results found. lululemon may also collect information that may not be personal information, which may include, but is not limited to, the frequency of user visits to the Sites and Services, the routes by which users access the Sites and Services and use of any hyperlinks available on the Sites and Services. Performance Return Request Form Performance Return Request 1 Contact Details 2 Product Details First, provide us with your contact information so we can be in touch with next steps. We collect information from these third parties and use these tools to help us improve our Services, performance, and user experiences. Nevertheless, Internet or wireless transmissions are never completely private or secure. Sign up now! Wed love to hear more about whats happening with your product. Wonder if I am going to have to wait another month again. Please note that youll need to be logged into your lululemon account before starting this process. Key Takeaways. If a consumer guarantee is not met, for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it). lululemon will take reasonable steps to ensure the personal information it holds is accurate, complete and up to date. I paid using PayPalhow can I get a refund in-store? To create a gift receipt, head to your order details pageyou can find it by tracking your order as soon as it has shipped from our distribution centre.