If the dispensers in your facility are prone to issues, you may want to consider looking into newer, more reliable dispensers. When affected, the soap dispenser's red light will blink continuously and soap will not be dispensed. Thanks for sharing the advice for removing the bottle! Insert a #10 by 1 inch wall anchor into each of the pilot holes and gently tap it into place with a hammer. If any of those pieces are broken or misaligned, the device may dispense improperly as Richard noted. 0000031746 00000 n In the morning I slid it On and Off a couple of times and sure enough, the light went off and it dispensed 1 glob of soap. 2023 The WEBstaurant Store, LLC - All Rights Reserved.Variation ID: This video shows the proper installation steps for the GOJO LTX-12 dispensers and applies to GOJO, Purell, Provon, and Micrell dispensers. 1 hand sanitizer. fritteritter 6 months ago from Ohio, USA Hub Author. I just loved my Lysol soap despenser and so did my husband. Wipe the sensor lens clean. I think my product if defective, how do I go about getting a replacement unit? If you have a working unit on hand you can "prove" this to yourself by taking a business card or some other thin solid object and sliding it over the red piece, being careful, of course, to keep your hands away from the sensor/spout. When premium, recognizable brands are prominently displayed, its clear youve chosen to provide the best and youll get credit for doing all the work you do behind the scenes. Close the dispenser and check the battery indicator. The PURELL ES8 Dispensing System eliminates the hassle of battery change-outs Checking and changing batteries can be a major resource drain. My red light is blinking continuously and I have cleaned the sensor. I hope this helps! My soap dispenser has worked perfectly for 4-5 years and now it has decided to dispense 3 times when activated. Followed all instructions to repair them but no luck. I have a possible explanation (and solution) for those of you who are experience erratic dispensing and have tried cleaning the sensor with no improvement, or have the units dispensing when you turn off the bathroom lights. 0000023717 00000 n After I get soap and begun to was my hand another pump of soap is dispensed. Got tired of the erratic behavior of the Lysol dispenser and bought the larger light activated chromed plastic refillable dispensers. Mine is dispensing excessive amounts of soap, but hasn't stopped working. 0000024185 00000 n The Leading Distributor of Restaurant Supplies and Equipment. Yes. I have two dispensers and have used both of them in the same spot and only one does this. Problem In The Gears Apart from the normal reasons if you find out that the lights are blinking then one reason could be the issue in the motor or other internal gears. Warning! fritteritter (author) from Ohio, USA on May 14, 2012: Morgan, thank you for sharing! The first (white) still works great. I am unable to take the unit apart because I only have one hand. Answer: The red light blinking indicates that there is a refill issue. But the 2nd has no eject button: was there some kind of manufacturing fault? 0000003208 00000 n Robust, premium soap dispensers for high-traffic environments. By way of update, the customer service at Reckitt Benkiser has been good. when sitting idle and switched on. Provon hand soap dispenser light blinks red princes.baird Level 7 (Professional) 225 Answers, 2 Friends, 14 Followers 0 1 I just trying to figure it out since you did not complete details of your questions like how many words the answer but i am hoping that this would help you to the next level. When you replace the empty refill, you get fresh product and fresh energy in one simple step. In fact on once occasion, the motor came on and did not stop pumping, so I slid it to Off. PET bottle and refill components are easy to disassemble, including removal of the battery. Is the red light on your Lysol No-Touch Soap Dispenser blinking? 0000035789 00000 n 0000005380 00000 n Wall-mount Automatic Touchless Alcohol Soap They have sent me 4x 3 (12)coupons for use on their products by way of refund. In fact, I purchased two more after several months without problems. Multiple coupons may be credited toward the purchase price of one or more Reckitt Benckiser Products. (Consider the environment and only print this manual if it is really necessary). It is like throwing money down the drain as they will not replace a defective unit. Uncategorized . Posted on June 22, 2022 By Posted in reformed baptist pastors Free Measure & Quote. Haven't gotten my hands on one to see how to disassemble it. We make it quick and easy to see which dispensers need your attention, eliminating complaints about empty dispensers. With one push of the manual soap dispenser pump you get exactly 0.4 mL of either rich, moisturizing foam soap, antibacterial foam soap or hand sanitizer. By turning on the light red, this tool assures that the dispenser is off. 0000004726 00000 n A blinking green light on the front cover indicates the proper refill is loaded If the light on front of the dispenser is blinking red, check to make sure the correct refill is properly loaded into the dispenser. I have written to manufacturer and am awaiting a response. The warranty will not cover any damage due to refilling the dispenser with your own soap. The soap dispenser was dispensing soap continuously by itself. I reassembled the unit and put the batteries back. The problem is not that the red light is on too much, it's not on at all. I purchased this dispenser one week ago it quit working I have changed batteries and changed soap and still does not work!!!!!!!! One of them is not working I did everything the above said. I'll go to use it as in put my hand under dispenser and it should make that noise for sucking some soap up to dispense but it won't My light it flash when my hand is under a few times then stop. 3. I have 12 of these in my office and we have 3 don't work. purell automatic dispenser blinking red light. Monitor product levels with just one look. My soap dispenser hardly dispenses soap while it does buzz. All are on their way to a 2nd hand store and I've replaced them with stainless steel refillable manual hand pumps that also match my sinks. Please read all instructions carefully before installing and using the dispenser. 3. It did not do that originally but it started doing it after a few months of use. In many cases, the cause of a malfunctioning dispenser can be easily fixed. Can you hear the gears turning? Next, put some warm water into the bottle. Why is my Purell dispenser flashing red? I believe that if they decide to replace the soap dispenser you will receive a set of coupons that can be used in any store to purchase a new Lysol soap dispenser. The 1200ml tank is compressed like the vent is stopped up. Check that the area underneath the soap pump is clear. 0000012554 00000 n H\T]A|SFZmm=F/9z73?ZU:&~:R4(9w>{J4%YkTe5b%;K}. No matter what solution your facility needs, the PURELL brand has a dispensing system to provide the hand hygiene your guests and employees expect. It isn't easy to pump when soap sits inside the pump for a long time. Beware of creating tension in the wiring unless you have a soldering gun to fix broken connections. I clean the dispenser outlet and the sensor once a week and change batteries once a month with alkaline AA. The light will initially alternate blinking red and green. On a spring-loaded hand hygiene dispenser, when you push downwards or inwards on the pump, air is pushed into the soap reservoir. The PURELL TFX dispenser is an electronic, touch-free dispenser with 1200mL capacity. I forgot to mention (for those people who have the unit dispensing soap when the lights are turned off), that the reason may be that the IR emitter is dirty or obstructed, but ANOTHER source of IR light is being detected by the unit (Perhaps coming from the bathroom light itself). Charles Fazio 727-593-8322 Chz908@aol.com. fritteritter (author) from Ohio, USA on April 04, 2013: ChickadeeNC, you can call Lysol at 1-800-228-4722 to see whether they still have any sort of warranty or refund program. Can this dispenser be used for hand sanitizer as well? Find a Dealer. There is a rubber stopper in there that you should be able to push down just a little bit. 0000001556 00000 n Before troubleshooting with the methods below, first check to make sure that your soap or hand sanitizer dispenser is not empty and that the cartridge is properly installed. I am not sure if they added additional catches inside to prevent the insert from being removed in the new design, but if not you should still be able to pop it out. Any ideas as to what the problem is? This is just ONE site, and you see how many folks are having issues. Close the dispenser and check the battery indicator. When a pump isnt working, its usually because the spring is broken. The most likely cause of the problem (assuming you have always used genuine Lysol Healthy Touch refills) is a failure of the motor or the delicate plastic gears. Went onto website and cleaned the sensor as suggested and the flashing stopped. Go figure right. Can I remove the dispenser from the wall and relocate it .? Place palms approximately 2" below dispenser. It is easy to fix! Does anyone else with a malfunctioning dispenser not resolved by other methods care to try carefully drying out the insides? If the soap cartridge is beneath the counter or hand pump, soap has to be drawn up to the nozzle or spout. I love my dispenser when I purchased it. The tubing can also be cleaned by disassembling the dispenser. Close the dispenser and check the battery indicator. Blinking Green and Red-Out off Battery *Safety Switch (automatically shuts unit off when the cover is open) Automatic Hand Sanitizer/Liquid Soap Dispenser Adhesive Tape . Thanks Anna. You may be pushing the pump from the stem and not the top. If either of these get moisture or soap on them, the red light will flash and dispenser will not work. Are you having trouble with the hand soap or sanitizer dispensers in your facility? Innovative, attractive, easy to service, and built to last, this soap dispenser is perfect for your restrooms or kitchens! Have had my soap dispenser for over a year now. fritteritter (author) from Ohio, USA on July 20, 2012: Very interesting, I wonder if the problems that others have experienced are related to having moisture inside the enclosure, that is not something I had considered.
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