Staff from other airlines should list for the British Airways flights they hope to travel on using this site: https://idtravel.ba.com. British Airways is letting non-revenue staff passengers take onboard amenity kits and pyjamas as part of a series of improvements to help boost morale. British Airways Our partnership with British Airways British Airways connects you to nearly 250 destinations in 90 countries around the world from its major hub at London Heathrow. As much as wed love to help over the phone, you will find it easier to get in touch by dropping us a message. Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? Learn more about the types of assistance we offer - including wheelchairs, If you have made a booking, you can request assistance in Manage My Booking, Travelling while pregnant or with medical conditions, including advice for food allergy sufferers. You can also visit the offices located in different parts of our country. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. Up to 5 (BA Heritage Centre / Museum, at Waterside) Original review: Nov. 9, 2022. Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin. You can email the site owner to let them know you were blocked. Freeber.co.uk share with its visitors non premium rate numbers for calling companies and their customer services for more than 5 years ! If you have an item which exceeds that weight, you must re-pack into separate bags. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Eliminating the need for you to check your booking details and request booking services . They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. In the early years most staff travel was subload (subject to seat availability on departure) and tickets cost about 10% of the published fares. Customer Service Resources Customer Relations postal address Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com. BA chief executive Sean Doyle said last week that the carrier had been forced to cancel 10 per cent of its flight schedules between March and October the equivalent of 8,000 round trips because. Staff passengers, who typically get at least a 90% discount on the usual ticket price, were previously banned from taking onboard goodies as a cost-cutting measure. Boss of British Airways, Alex Cruz, is currently in the midst of being grilled by a Parliamentary Committee regarding the thousands of redundancies on the table for the airline. BA has a dress code which is applied to rebate passengers. Screen Reader users press Enter to select a Filter by category. While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. How do I review and update my personal information? 2 . To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. Updated 22/09/2020 10.07 AM (BST). No credit card required. If a seat is allocated at the time of check-in, those passengers with hold baggage should proceed to a Fast Bag Drop desk to have their bags tagged. Business reporter British Airways has put thousands of its staff back on furlough because of delays to the restart of international travel. This is a public forum and we don't recommend that. Published Oct 14, 2021. If you've already travelled with us, our Customer Relations team would love to hear directly about your recent experience if you have a complaint, comment or claim. If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. Filter. You must check the screen in the office for further information. For all other circumstances, or if you have problems cancelling your booking online, please call us directly on877-767-7970. If you are a small or medium-sized business and would like to earn your company points when your employees travel. Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked. Please note this number is only available when calling within the UK. Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. Their contact details are at the end of our. Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. On 27-11-2018, the number worked ok but it didn't belong to the proper service.. On 06-04-2018, the number worked ok but it didn't belong to the proper service.. Note: there is no dedicated bag drop desk for staff passengers. Address: www.rsaba.com, Solo Club Email: pass-issue.1.unit@ba.com Important Information British Airways ID check Please note that your staff ID will be checked when you pick up the car. Duty travel check-in Where kiosks don't exist check in at the counter for the class to which you are eligible, which will depend on whether you have JIDxxS1 - meaning business class, or YIDxxS1 - meaning economy. If youd like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. We'll make sure your comments reach the right person. For travel on flights operated by BA, BA CityFlyer, OpenSkies and the BA Franchisees (Sun-Air and Comair), listings must be made via idtravel.ba.com. Through check-in Through check-in is not available to standby passengers. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. Where relevant you will see special offers and other local information appropriate to the country that you select as your home country. Should you need to contact one of our partner airlines please use the links below: American airlinesFinnairIberiaJapan AirlinesQatarChina Southern. Is there a step-by-step guide I can follow? The action you just performed triggered the security solution. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability. Heathrow. Answer. Please visit our Help centre for more support if you have a question about your booking or flight. If offered, we ask that you politely decline. Questions submitted through this form cannot be answered, as StaffTraveler is not associated with British Airways. Loads become available 72hrs before the departure of the flight. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Home If you are BA staff or former BA staff please log in to ESS and use Book Staff and Duty Travel / Manage Bookings to make your travel arrangements This page is for Other airline staff Spouse, partner and nominated relatives of BA staff travelling independently. Address:Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx,UB7 0EB, Retired Staff Association Phone number : 020 8562 4000 The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Telephone: +233 (302) 214 970. If you are eligible for staff travel concessions you canview the Former Staff Travel guidein the Frequently Asked Questions section of the Employee Self Service (ESS) websiteby typing Former Staff Travel guide in the search box. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Your booking reference consists of a combination of 6 letters and numbers e.g. The next best way to talk to their customer support team , according to other British Airways customers, is by calling their 877-216-4057 phone number for their Book a Flight Now . Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure. If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. AB2CD3. Clear All. If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. Please note that this form is not intended to submit staff travel related questions as these cannot be answered. The kiosk will print a boarding pass, which will show your booking reference: this is key information, especially if you are not allocated a seat number by the kiosk. 159.65.154.158 0344 493 0787 option 1 (calls charged at local rate) Daily: 06:00-20:00 Tell us about something using our online forms. At London Gatwick North Terminal All staff travel colleagues who are not assigned a seat when checking in at a self-service kiosk will remain on standby landside until the flight has closed. We want you to know you can trust us to respect your privacy and keep your personal information safe. AB2CD3 How do I find my booking reference? Please ensure that your attire is appropriate for the cabin of eligibility. Flybe once provided more than half of UK domestic flights outside London. Your booking reference consists of a combination of 6 letters and numbers e.g. Therefore you and/or your eligible nominees who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight. Lorem ipsum dolor sit amet consectetur adipisicing elit. There are plenty of ways to earn British Airways Avios. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. Your allowance will be in accordance with the type of ticket you are using. How can I correct a mistake with one of the names in my booking? You should then proceed to a bag drop desk. Please do not ask any BA staff for an upgrade. You can also get in touch with us on Twitter @British_Airways. Sean Doyle was appointed Chief Executive of British Airways in October 2020, and Chairman in April 2021. million verified professionals across 35 million companies. The airline is the second largest UK-based carrier, based on fleet size and passengers carried, behind easyJet.In January 2011 BA merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain. Only use this form to add British Airways tips & notes to the StaffTraveler Airline Notes database. Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary. Passengers who are not accepted for their flight and who wish to standby for a later flight on the same day will be automatically transferred to the next flight. If IT Support are unable to give you a password because your staff number is not in the system you should report this by email to the Staff Travel team at former.staff@ba.com quoting your staff number and service details, & they will check your eligibility. With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. Request duplicate receipts, proof of travel and other insurance documents Calls cost 2,50p per minute plus your phone companys Access Charge. This point is immediately before Security. Travel links for non-BA staff > List for a BA flight > Add APIS and contact details Use of a safety seat for an infant is not permitted on board for rebate passengers. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams. On Business is our loyalty programme for small to medium sized businesses. British Airways employs 26,533 employees. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). You'll see the most relevant contact details for you if you are logged in to ba.com. The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly. Website: www.ba.com/heritage You should return to the area to check the screens for acceptance. Does my passport need to be valid for a certain length of time after my trip? 2011 BA Clubs Regus 450 Bath Road, Longford. This will give you your flight status. Staff Travel BA Touchdown Staff eligibility criteria If you are eligible for staff travel concessions you can view the Former Staff Travel guide in the Frequently Asked Questions section of the Employee Self Service ( ESS) website by typing 'Former Staff Travel guide' in the search box. This will give you your flight status. Please contact your preferred travel agent for bookings of 10 or more people travelling together. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive . You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. AB2CD3. Contact the airport you were in or flying to when you lost your property. Seat requests are not permitted on Staff Travel. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Flybe (pronounced / f l a b i /), styled as flybe, was a British airline based in Exeter, England.Until its sale to Connect Airways in 2019, it was the largest independent regional airline in Europe. Please visit our Help centre for more support if you have a question about your booking or flight. By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. Thai Airways International (THAI) had a strong financial performance in the final quarter of 2022, reflecting the gradual recovery of Thailand's tourism industry. According to the national flag carrier's annual financial statement filed with the Thai Stock Exchange on February 24, the net income for the fourth quarter of 2022 surged to 11. . Please contact Staff Travel for further details If you were dismissed from TfL, you are not eligible for travel facilities If you were granted an immediate enhanced ill-health pension, you. Use this form to log in to your account or to create an account for the British Airways executive club. Daily, 7am - 1am: Eastern Standard Time (EST), Monday - Friday, 7am - 3pmSaturday and Sunday, 7am - 3pm: Eastern Standard Time (EST). Refreshed every minute. / expiry date / FAQs. The British Airways management team includes Sean Doyle (CEO British Airways), Rebecca Napier (Executive Director Board of Directors), and Sohail Ali (GCC Steering Committee Member) . If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. This site is protected by reCAPTCHA and the Google. Search over 700 How do I claim missing Avios or Tier Points on flights or other purchases? Please be sure to complete the Flight Choices section on the web-site: this gives our check-in system information to help us allocate seats, for example, whether you are prepared to split across cabins or across flights if you are travelling with other people on the same ticket type. 01, 02 and 03 numbers are included in allowances else geographic rate. Please include your flight details or booking reference if you have an existing booking. Refreshed every minute. Tel: 020 8562 5777 Please also read our Privacy Policy under which, to the extent stated, you consent to the processing of your personal data. If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. You'll need your staff number/user ID and a BSAFE password to log into this system. If you do not have the authorization, you will not be able to travel on BA to the USA. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Please refer to the FAQ on my.baplc.com for further information. Amenity bags will not be given to staff who travel in premium cabins. When should I check in? Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre The majority of our calls are managed by British contact centres. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. There are also examples where more available seats are shown than the cabin capacity, particularly in J class, due to moveable cabin dividers. Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. This website is using a security service to protect itself from online attacks. British Airways is a valued partner of Expedia, and we work together to provide you with all the tools you need to book your next British Airways flight. This button does not work with screen readers. Screen Reader users press Enter to select a Filter by product. This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. Using the U.S. toll-free number-U.S. toll-free number (1-800-247-9297)-requires a VOIP pre-installed solution, such as Google Voice or Skype. IT Department. Passengers who are not allocated seats at the time of check-in should retain their bags and go the to Flight Management Desk. If this results in you exceeding the baggage allowance, you must pay any applicable excess baggage charges. YIDxxS1 will mean you are eligible to the economy class allowance. Download the SignLive app or visit, You can also contact our Accessibility Team by email by following the link below. Please note this number is only available when calling within the UK. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. How do I arrange to carry extra or overweight baggage? you have a Case Reference) and are waiting a . Collecting your car To make a new complaint or claim or follow up on an existing case, see our complaints and claims page. Sean first joined British Airways in 1998, where he began his career as a financial analyst. All Inclusive Rates The rate quoted at point of booking is fully inclusive of all mandatory charges. Lost or damaged baggage and lost property, Request duplicate receipts, proof of travel and other insurance documents. Had a great experience and want to thank someone for it? British Airways (BA) is the flag carrier airline of the United Kingdom. . We're sorry your travel experience with us didn't meet your expectations. Numbers to use from 1 February 2021 UK: +44 (0) 207 949 3081 ( 0800hrs - 1700hrs UK local time, Daily ) USA: 1-800 782 3387 ( 2330hrs- 1600hrs, Monday to Friday ) India: +91 124 4120708 ( 0900hrs-0130hrs, Daily) Rest of World: +44 (0) 207 949 3081 (0800hrs - 1700hrs UK local time, Daily) The airport pair on your coupon must match the flight on which you wish to travel. Your booking reference consists of a combination of 6 letters and numbers e.g. Click on thefollowing link to go to the ESS websitehttp://my.baplc.com. JIDxxS1 will mean you are eligible to the business class allowance. No special service requirement is permitted when travelling on standby travel. Performance & security by Cloudflare. This website might use cookies for ads, social media and analytic metrics. I have traveled on 200+ international flights and I got to say the British Airways is by far the worst airline I've ever traveled. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Contact British Airways Contact: 0344 493 0787 International Code: BA Departs From: Terminal 1 Recommended Services If you're a former staff member/retired, the Touchdown websitehas all the information you need, with a special staff travel section within the "Help" area. All other airports: If there is a desk signposted for standby travel, go to that desk. The majority of our calls are managed by British contact centres. Find Reviews. If your attire is inappropriate for the cabin of eligibility, you will be seated in a lower cabin, or may be refused travel. The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. 09042890159 Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. Please note that with immediate effect, our listing website will collect the following data items for all travel to or from the USA before the listing is created: Gender, First name (as on passport), Last name (as on passport), Date of birth. Staff and former staff with active staff travel concessions may be eligible for a concessional cargo rate on certain routes. At British Airways weve always taken data protection very seriously. Please have your booking reference ready when you call. There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! Our listing site is not currently able to process tickets that feature other airlines and routes that are not specific to BA. One laptop bag OR one briefcase OR one handbag. One medium bag, maximum dimensions 56 x 45x 25 cm (22 x 17.5 x 9.85 ins), maximum weight 23 kg/51 lbs (but you must be able to lift it into the overhead locker yourself). British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 Daily, 7am - 11pm: Eastern Standard Time (EST). AND You have checked in and have a standby boarding pass, AND You have had passport & visa checked where necessary, AND It is 60 minutes before the scheduled departure time of your flight. Greater London UB7 0EB |. Now, we're looking to build on this spirit and passion to make tomorrow . AND You are the party leader (when travelling in a group Once there, information about acceptance onto your flight will be displayed on the Staff Travel Screens. British Airways do not offer a company travel loyalty programme in the US but our partner American Airlines does. Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. Get contact details including emails and phone numbers What ways can I check in? Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : Even if you are assigned a specific seat at check-in, this may be changed to accommodate commercial requirements. It is headquartered in London, England, near its main hub at Heathrow Airport.. The linesareopenbetween 0700-2000 hrs(UKlocal times) 7 days a week, with the exception of 25 December and 01 January. Excesses may apply. Please can we ask you not to use this e-mail this address with booking/ticketing requestsas thesee-mails will not be actioned or replied to. While the business class service . The kiosk will tell you what to do next, so please read the screen carefully. Our country's creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. British Airways is back on the hiring road. Fax: +233 (302) 823 233. Click to reveal Currently British Airways does not issue a photo id card to widows and widowers of former staff. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit By using ba.com you agree to the use of cookies. Fly the World (Staff Travel). Your IP: Full-time, Part-time . Tel: 0208 513 2525 (9-12.30, Mon-Fri) a duplicate receipt (e-tickets and other fees), To find out how we handle your data and all the ways we use it to provide you with a better service see our, If youd like us to stop sending you news and offers please, To find out what information we hold about you please write to our Data Protection Officer. USA: (Secure Flight data item added 18AUG10). For other British Airways Executive Club membership tiers: The British Airways Executive Club Gold member's telephone number is 0800 123 111. Looking for a particular British Airways employee's phone or email? Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. Changes to Terminal 3 check-in effective 17th September 2015 Check in at a kiosk in Zone D. If you are allocated a seat follow the kiosk instructions to have your bag tag(s) issued. Report a missing or damaged bag or contents. It shows the number of listings and priority, but not commercial overbookings, etc. Get Contact Info for All Departments. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point.