Delayed repair following loss of service. We publish our charges in our terms and conditions charges schedule. Well send you a text with your engineers name and mobile number. Ring sky told an engineer will come out in the next 48 hrs. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Engineers from Openreach cut the telephone line while working in the street. If the work is not complex, they'll carry out all the external work required. 30-03-2021 The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. You were left wondering if this was just a temporary fix. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Ask questions and share tips with other people 24 hours a day. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Then just follow our step-by-step guide to install your broadband yourself. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. You might not need a visit, just the right advice and help to identify the problem! Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 business and public sector, For business and public The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. You can view these money saving ideas by clickingHERE. Find out more about the BT Business app and how to download it. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. If a charge is likely, well let you know. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. and. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. I have a line fault that needs to be fixed. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. But heres a quick guide to the different installation terms we use, and the average timescales. New grading structure. We use cookies to optimize the website, no personal information is stored. Necessary cookies are absolutely essential for the website to function properly. Openreach aims to connect 20. "Where talent is a dwarf, self-esteem is a giant. Call us on0800 800 150to discuss your installation. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Hey,@zoni23welcome back to the community. on An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. What tips or advice would you give to others applying to BT? The engineer said you should only have one line and said to get rid of the other. BT Openreach apprentice engineer Thomas (Tom) Dickenson. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Answered View answer in the context of this discussion Report post ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Well let you know how quickly you could be up and running when you order fibre broadband. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For You might not need a visit, just the right advice and help to identify the problem! I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. So, here's where it all started working as a Phone Engineer. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on on Can Nigeria's election result be overturned? In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". This cookie is set by GDPR Cookie Consent plugin. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Its a good idea to make sure youve got the relevant property insurance to cover such instances. Skype involved a presentation, then a capability and suitability assessment. @bt_uk. 2023 BBC. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Suggest you contact openreach as this is BT Retail /Consumer forum. Asked 22 May 2022 And once you've got some experience under your belt, there should be opportunities for overtime. The difference between the engineers was night and day. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. If this happens we'll text you, call you, or send you an email to arrange another appointment. If you need help email your.problems@observer.co.uk. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. The union was . To change your appointment: You can also easily change engineer appointments using the BT Business app. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We need our broadband but have been told that it could take days to fix. Thousands of members of Communication Workers Union will take action for 24 hours. as per usual ,engineers working across the road and our broadband goes down. The strikes will take place on 29 July and 1 August. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. The engineer first needs to turn on the cable that runs from the street cabinet to your property. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. You also have the option to opt-out of these cookies. ", http://www.speedtest.net/my-result/3167201384. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. these comments are my own and in no way represent any company that i may or may not be linked too. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Complex Engineering Reception and Triage. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. They will call you to confirm their arrival time and to find out about any access requirements. Anna Tims is away. It says: Were very sorry about the problem with NJs broadband service. The Communication Workers Union (CWU),. 26/04/2017. Now there is light at the end of the tunnel! Contact BT for help and support with your BT broadband, TV, home phone or mobile. This is a very common mistake made worse by the press. In your case, communication between the two appears to have broken down badly. If you currently work for the BT Group please apply directly through the Internal jobs board. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Its not BT Openreach, its simply Openreach, a BT Group company.. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant.
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