Got them cheaper than any other website. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Ordered it on Monday and it was delivered on Tuesday. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Check out what 59,340 people have written so far, and share your own experience. Simply follow our returns portal link below. They all fit perfectly. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Hey Karl!Thanks for taking the time to leave us a review. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. All in all, satisfied with my purchase and dealings with this shop. Perfect from start to finish. Take care!Thanks,Rebekah. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Ordered standard delivery, was dispatched the next day & arrived the day after. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. . Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Will definitely be ordering from them again. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. International Returns Most Popular Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Would you like to add a photos or videos? However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). !spoke to Edge lane store about colours in crocs. 10/10 will not be using footasylum again. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. !spoke to Edge lane store about colours in crocs. Perfect from start to finish. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Ordered coats for 2 of my sons in the sale. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Price was unbelievable for what I got! Verification can help ensure real people write reviews about real companies. Take care!Thanks,Rebekah. Difficult, posted 2 weeks ago All rights reserved. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. - Kristy Smitten, posted 11 months ago Find out how we combat fake reviews. !spoke to Edge lane store about colours in crocs. Also it was delivered to Republic of Ireland avoiding customs charges. It's great to hear you are happy with the coat and that the delivery was so quick. There was a problem. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Hey MattThanks for taking the time to leave us a review. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Unable to get in touch with anyone from customer service to resolve issue. Keep up the good work Terry!Thanks so much.Tanya. Ordered item was faulty. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! We also ensure all reviews are published without moderation. 124.99. Sign up to the newsletter to get style updates, exclusive info on sale events and more. - Rebecca Jones, posted 1 year ago I brought some trainers and returned them just before the 28 day period which was allowed for returns. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Leave this blank if you'd like to publish your review anonymously. Delivery to Australia was super cheap and very very fast! Quality, style and value superb. In real life, they are dull, boring and have no character at all. Once Footasylum has received and inspected your order, a refund will be issued. All items must be returned in their original boxes and packaging. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Newsletter subscription. We hope to see you shopping with us very soon. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. They sent me trainers in a damaged box. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Ordered it on Monday and it was delivered on Tuesday. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Average Delivery Time. Please refresh the page and try again. You will be contacted by email to verify your review. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. All rights reserved. Companies can ask for reviews via automatic invitations. Ends: Mon 6 Mar 2023. You have disabled javascript in your browser, please enable. The North Face. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. This arrived within only two working days and all items were delivered intact and all there. T3 is part of Future US Inc, an international media group and leading digital publisher. They all fit perfectly. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. First and last time I will use this company. Thank you so much. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Ordered and paid on 10th December my daughter's Xmas present. Heres how it works. Order placed Sunday afternoon and delivered Monday afternoon. Date of experience: January 04, 2023. Here are 8 tips for writing great reviews. Get your sneaker fix anytime, anywhere with the Footasylum app. Courier. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Next time it will be JD SPORTS for my next purchase. 2023 Trustpilot, Inc. All rights reserved. Replies to negative reviews in < 24 hours. Anyone can write a Trustpilot review. 2. Lancashire Still over 300 down! 20% off selected items with this Footasylum discount code. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Reordered again Sunday afternoon, Monday morning was here. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Wow! @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Would not recommend. Ordered Nike trainers. Ordered almost 400 worth of clothes for my son on the 12th of December! Find out how we combat fake reviews. If you don't like it, leave. Change of mind returns accepted. By using a. Replies to negative reviews in < 24 hours. The lady at the till was no better. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Also it was delivered to Republic of Ireland avoiding customs charges. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Hey Karl!Thanks for taking the time to leave us a review. - Anonymous. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Received 2 small refunds for I don't know what! When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. It's your job. It goes against our guidelines to offer incentives for reviews. If this was my store, they would all be sacked. Avoid this store at all costs. Anyone can write a Trustpilot review. Email never arrived so ended up going to a store on crutches to get a refund. They have scribbled size 7 on it. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Was told that neither was possible because I didnt return them in the original shoe box! We often link to other websites, but we can't be responsible for their content. | Read 8,321-8,340 Reviews out of 55,152 That is great news about the fast delivery.We hope to see you again very soon. No greeting, no please, no thank you. We use dedicated people and clever technology to safeguard our platform. Will not use again. Subscribe in print, digital, or a great-value bundle. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. We hope to see you shopping with us very soon. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). My son lost out on his Christmas presents as a result. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Treated myself to some new trainers and jogging bottoms in the sale! Claim your profile to access Trustpilots free business tools and connect with customers. If this was my store, they would all be sacked. High performance sneakers, trending streetwear and exclusive product weve got you. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. My son lost out on his Christmas presents as a result. Thank you so much. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Simply follow our returns portal link below. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Suggested companies are based on peoples browsing tendencies. Price was unbelievable for what I got! I would avoid at all costs. They sent me trainers in a damaged box. If you'd like to return your order, you can within 14 days of receipt. Search for local Shoe Shops near you and submit reviews. High performance sneakers, trending streetwear and exclusive product weve got you. I messaged a few guys initially who were very slow to respond and inresponsive. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. It's great to hear you are happy with the coat and that the delivery was so quick. We use dedicated people and clever technology to safeguard our platform. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. How are you today? Full price items only. Very disappointing.Would never order from them again! There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Order placed Sunday afternoon and delivered Monday afternoon. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. OL10 2TA. Up to 50% . I can't even point the blame at one member of staff because they were all terrible. For full terms and conditions see here. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Purchased 2 pairs of Salomon trainers in different sizes. Round and round in circles. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. I would avoid at all costs. Email and text communication was prompt and efficient. We need your email address to verify that your review is genuine. Here are 8 tips for writing great reviews. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. Got them cheaper than any other website. Footasylum exchanges are only available in the UK. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Manners cost nothing. very helpful as Liverpool didnt answer the phone. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. I ordered an item with Christmas delivery on 20th December and received an email confirmation. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Keep up the good work Terry!Thanks so much.Tanya. This time, however, when I ordered, their courier choice was Yodel. Companies can ask for reviews via automatic invitations. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Ordered it on Monday and it was delivered on Tuesday. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. 299.99. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . - Fred, posted 2 months ago Rolling eyes, rude attitude. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Hey Karl!Thanks for taking the time to leave us a review. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. You will receive a verification email shortly. Over 90 off RRP. Return an item in Very disappointing.Would never order from them again! Thank you for signing up to . Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. 2023 Trustpilot, Inc. All rights reserved. Verification can help ensure real people write reviews about real companies. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Package allegedly dispatched on 11th December and now reported as list in transit! Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. - Mel, posted 7 months ago The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! One very disappointed son this Xmas! Ordered almost 400 worth of clothes for my son on the 12th of December! my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. They also offer a WhatsApp device but it doesnt work. very helpful as Liverpool didnt answer the phone. Purchased 2 pairs of Salomon trainers in different sizes. We are so glad to hear you are happy with the service. Get Discount. Totally amazing service cannot fault. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Ordered some trainers at 10.30pm amd paid for next day delivery. Greater than 82% of reviewers feedback is Footasylum returns process could be better. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Footasylum is a leading UK retailer of fashion streetwear and sportswear. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Hey MattThanks for taking the time to leave us a review. Bought a pair of Boss trainers at the end of November 2022. 2023 Trustpilot A/S. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. It's your job. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. | Read 2,661-2,680 Reviews out of 55,033 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Shoved the card machine into our face. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan.
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