Learn about our health protocols. Furthermore, every senior officer inspects their area of responsibility on a regular basis. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. Each internet package comes with a one-time $3.95 activation fee. And premium which lets you do all the things already listed and stream. Below is a rundown of what the major cruise lines offer for internet and phone service. Guests returning to the United States can also check the official website of U.S. Customs and Border Protection at https://www.cbp.gov. Written safety information and a copy of the lifeboat drill safety speech. Guests can chose a Social plan, Surf plan, or a Premium plan. Roaming charges will apply. The best time to book your next cruise is while cruising with Holland America Line. All arrangements for onboard gifts and spa treatments can easily be made online before the ship departs. Q What does the email notification from Holland America Line look like? The above list is not exhaustive. Click the Book Online Now button located below to view and purchase gift options. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days. Yes upgrades are available for our Surf Wi-Fi package, the package included as part of the Have It All fare. For the most accuracy onboard your ship, please complete the process at least 30 days prior to your departure. Bed can be converted upon request to 2 twins if full compliance is not needed. Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. Please notify Holland America Line of your air travel schedule no later than 14 days prior to your arrival; otherwise, we will not be able to transfer you from the airport. MSC Cruises MSC Cruises offers a variety of internet packages. They'll save you up to 25%. All staterooms are equipped with standard U.S. 110 AC and European 220 AC outlets. As You Wish dining is currently available on each of our ships. Guests requiring continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. The tours are graded according to their relative level of activity. Luckily, cruise lines offer various plans to accommodate all your needs. Dressy Nights evoke the grand traditions of cruising as guests dress to impress for special events on board, including a five-course gourmet dinner in the Dining Room. All staterooms have safes in the stateroom. Please note that this is a U.S. government regulation over which Holland America Line has no control. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: For a list of approved documents visit: https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative. The best places to obtain specific information on required documentation and immunizations for your service animal are the U.S. Department of Agriculture's website, local customs offices in the specific ports, and from your service animal's veterinarian. That'd be pretty much useless though if only one of you can be logged in at a time. Access all the sites and apps* in the other two cruise WiFi plans, plus make audio and video calls. Get Latest Up To 50% Off Coupon Expires 6-7-24 Get Deal 30% The new bundle will include shore excursions, drinks, specialty dining and internet access. Refunds (except for amounts paid for CPP) will be made in accordance with the following Cancellation Policy for written cancellations received prior to the date on which you are to commence travel by air, rail, sea or otherwise. Fully Accessible Single Side Approach * Electrical devices such as small fans, power strips, multi plug box outlets/adaptors, and extension cordswithout surge protectorsare allowed onboard when used with proper caution. Norwegian also has an option where you can purchase 250 minutes of internet for use any time during your cruise for the price of $105.00 if purchased in advance of your cruise. So, theres no charge for social media, email, web browsing, or messaging. There is no discount for purchasing packages before your cruise, as Disney advises to look for a current price list in your cabin, or by talking to Guest Services. Per person: each guest could use their own device at the same time; Per stateroom: Only one device per cabin could be used at a time. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days. Please advise Holland America Line as far in advance as possible of any special needs for transfers. A The email notification cannot be re-sent; however, reminder notices are scheduled to be sent at approximately 30 days and 14 days prior to departure for those guests who have not yet completed their Online Check-in. Nieuw Amsterdam There are also three bundle packages available. The packages exclude purchases made in the Mini Bar, Honor Bar, Chocolate Seduction,In-Room Dining, beverages purchased on Half Moon Cay and any self-service draft beer. While some cruisers still disconnect while on vacation, many of us can not do without this modern convenience. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. Your flight selections will be confirmed immediately. The Premium plan is the most inclusive allowing for streaming and the use of apps like YouTube and Skype. The Browsing package costs $59 for 90 minutes and the Social package costs $109 for 240 minutes. Q Do I need special luggage tags for my Land+Sea Journey? Yes, two people can use the plan, but not at the same time, except if the second person buys their own plan, or they pay extra for two devices on at once. We have monthly safety and environmental self-audits that are performed on all of our ships. They do advise that if you want to use the internet when its fastest, to avoid doing it first thing in the morning, or when the majority of passengers return from shore excursions. Enjoy therapeutic water treatments as you steam in a thermal suite or bathe in herbs, all the while cruising to exotic destinations and enjoying the indulgences that are a signature feature of luxurious Holland America Line cruises. When you check-in online, you'll be able to take advantage of the following benefits: To complete Online Check-in for each guest, you will need: For a more in-depth look at the check-in process, check out ourvideo walk-through. Shop Q What if I do not have an email address or do not wish to provide my email address? These often include requiring documentary evidence of relationship and permission for the childs travel from the parent(s) or legal guardian if not present. If your home plan and phone allow calls over Wi-Fi, and you anticipate making or receiving multiple calls during your cruise, you may find the ship's internet packages a more affordable option than international cell charges. Support: Should you need assistance with your flight selections or during your air travels, you may rely on our support to ensure worry-free travel. It may also be longer during peak seasons or when embassies are closed. Roll-in Shower:C1082, C1081, D1100, I-8037, C1082, C1081, D1100, I-8037 are set up with 2 twin beds only to meet compliance spacing with wheelchair access between the beds. For Voyages that depart from and return to Japan, this policy applies to guests 20 years and older. We suggest that guests visitwww.cbp.gov/travel/international-visitors/estafor additional information regarding the ESTA and VWP. A: To many, the term Gala was either confusing or misleading, implying a specific type of dress (black tie or tuxedo) which has never been a requirement. Suites SA7094, A6150, A6148 and staterooms VA8147, VA8145, VA8134, VA8132, I7108, I7099, I6131, I6116, V5175, V5152, I5133, I5112, V5057, V5055, V5054, V5052, VH4146, VH4167, VH4107, VH4096, C1134, C1125, C1123, C1121 are fully accessible. In your stateroom you will find laundry bags and price lists conveniently located in your closet. For voyages that depart from and return to Australia and/or New Zealand, Europe, China, Hong Kong, Singapore or Taiwan, this policy applies to guests 18 years and older. No sharing is permitted. Holland America Line - Holland America Line Connect is the brand's version of satellite internet at sea. These days, staying in touch with friends and family stuck on land -- and even fellow passengers at sea -- is easier than ever. Suite SA7034 and stateroom H1804 have wheelchair access on the left side when facing the bed. We recommend that you explore our wide-range of activities to find those that appeal to you. Our goal is to identify any potential issues ourselves and address these immediately rather than leave it to regulators. Plastic water bottles are not allowed. For example, any ship calling in a U.S. port is subject to a semi-annual Control Verification Inspection by the United States. CC Help Jenn service of alcoholic beverages to intoxicated guests. Free Cruise Planning. Your travel advisor, however, may assist with these arrangements. Be sure to bring your running or aerobics shoes, swimsuit and a cover-up (for lounging, if not for warming up). We also recommend that you carry the immunization records with you in case they are required at any port of call. It also supports Skype video calling, where coverage allows. The ships do have a Business Center on board with computers or use your device, but the other amenities onboard are the draw internet access due to itineraries, and locations along with onboard setup make access to the internet not as spectacular as on other cruise lines. A Express Docs are presented in a .pdf format that can be easily enlarged by clicking on the zoom-in tool in the toolbar. Started June 21, 2021, By For detailed information on accessibility of shore excursions, we strongly recommend contacting our shore excursions reservations department well in advance of embarkation at 1-888-425-9376 (or locally at 206-626-7320). Drop us an anchor below to share your experiences using cruise WiFi while at sea. For CIBTvisas contact information visit Visa Service Provider. You may review your air itinerary by logging into My Account or Manage My Bookings at www.hollandamerica.com. To ensure that happens, we have appointed a Designated Person who operates under the standards established by the International Management Code for the Safe Operation of Ships and for Pollution Prevention, commonly referred to as the ISM Code. Boarding may be denied if you arrive at the pier without the proper travel documentation, and in that case you would not be eligible for a refund. For security and safety reasons, we have selected Scootaround and Special Needs at Sea as the only outside vendors that we will permit to deliver oxygen supplies to our ships: Note: Oxygen and/or oxygen equipment deliveries will not be accepted from any other companies. Internet speeds can vary significantly from line to line and ship to ship, depending on factors such as location and available bandwidth. If the booking is paid in full and within 45 days of travel, you may go to www.hollandamerica.com and select the links for Online Check-in. Call Us For a Free Quote 1-800-627-3753. Don't miss the sail away festivities with our entertainment staff. If, due to any cause beyond our control, we are unable to arrange for air travel or the air travel we arrange is unavailable or otherwise fails to materialize, to the extent permitted by applicable law, our sole liability will be limited to refunding the air price paid to us. Do you buy a cruise ship internet package? As you would suspect, the social plan allows for checking social media apps, while the surf plan allows for checking your email and browsing the web. We urge you to have the letter faxed in as soon after making your reservation as possible. There are 3 packages - Social - which lets you get into facebook and a few other social media sites - it is very limited. For Microsoft Windows, NVDA and the Google Chrome browser are recommended. Please be aware that Holland America Line cannot print or fax a guest's Express Docs or Boarding Pass. Fully Accessiblerooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the stateroom, and accessible bathrooms. Your email address will not be published. Roll-in Shower: Staterooms VB6004, VB6003, J1074, K1012, K1011, Fully Accessible Single Side Approach We also accept U.S. travelers checks. To help maximize the cruise experience for our guests who are blind or have low vision, Holland America Line has made the following items available: For additional information on the ship's facilities or ability to accommodate guests needs that may not be covered in this section, please feel free to contact theGuest Accessibility Department at: For post sailing questions or concerns please contact our Guest Relations Department at: For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. Note: For safety reasons, these mobility devices must be stored and charged in the guests' staterooms. Cruise itineraries ply some of the calmest waters in the world. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. We were not successful when aboard the Zuiderdam last month. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. View the EMERGENCY Contact section in the Contact Us page for emergency phone numbers and telephone options to/from the ship. Travel advisors or consumers outside the U.S. and Canada should make payment by wire transfer or passenger's credit card. Of note, cruisers should keep an eye out for promotions. Are you saying HIA gives each person their own access from their device, but the occupants can only get on one at a time? Ambulatory Accessible Free printable luggage tags are available at the Online Check-In start page. The list should include the name of the drug, dosage and times taken. Bathtub with separate roll-in shower: SY 8068 has wheelchair access on the left side when facing the bed. Roll-in Shower and bathtub: Suites SC6175 & SC6164 Click on the Printer Icon. The rate is $US16.00 per minute and billing begins at the time specified. For complete, updated information regarding travel, please check the official website of theTransportation Security Administration. For $30/day, I connected a phone, two tablets, and a laptop. The medium package includes 300 megabytes for $39, and the Large package includes 1,000 megabytes for $89. If the other parent is deceased or the child has only one legal parent, a notarized statement must be obtained as proof. Coast Guard during which almost an entire day is spent by Coast Guard personnel examining our lifesaving, nautical and other operating systems including observing mandatory emergency lifeboat drills. Holland America Line reserves the right not to honor any published prices that it determines were erroneous due to printing, electronic or clerical error. We hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections. These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. Read the news, check your email and keep up with favorite sports apps* and sites. All plans cost slightly less for longer sailings and if purchased online before the cruise. Family packages -- four devices or more -- start at $9.99 per device per day. If you have questions regarding tendering procedures while on board, please speak with the Guest Services Manager. It may be necessary for guests to overnight en route to or from their cruise due to airline schedules and/or availability. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. These packages work onboard the ship as well as on the private island of Perfect Day at CocoCay. Featured fares are per person based on double occupancy, cruise or Land+Sea Journeys only. Please note the following general information about Luggage Direct: Bags VIP luggage delivery allows you to bypass the baggage claim and begin making the most of your vacation right away, without the burden of luggage. Fully Accessible It's your choice. Traveladvisors please note that MCOS will not be accepted. Guests on a multiple device plan will all have the same service level package. You may also find information about accessible cruising in the For Booked Guests section of the website. Those looking for some casino action can find games for all levels of experience as well as complimentary lessons. If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. Celebrity suggests if you book it in advance, youll save 10% than if you were to wait and purchase it on board, but often there will be additional deals when paired with other upgraded packages. To help maximize the cruise experience for our guests who are deaf or hard of hearing, Holland America Line has made the following items available: For individuals using a wheelchair or scooter, accessible route maps for each ship are available by selecting the links below: Eurodam Fees: There is a per-day social media package available for $14.99 which allows access to popular social media sites. Get expert advice, insider tips and more. We encourage families to contact ourGuest Accessibility Department prior to their cruise, to evaluate and determine what the child's specific needs will be and how best to accommodate those needs. For bookings made in the United Kingdom, Gibraltar, Ireland, Guernsey, Jersey and Isle of Man, submit written cancellations to Holland America Line, 100 Harbour Parade, Southampton.SO15 1ST or Enquiries@hollandamerica.co.uk. Question regarding the different packages. Internet was not handled by HAL giving you a username tied to your cabin, and then you creating a password ( as you are describing). Suites SA7094, A6150, A6148 and staterooms VA8147, VA8145, VA8134, VA8132, I-7108, I-7101, I-6131, I-6116, V5171, V5152, I-5129, I-5112, V5057, V5055, V5054, V5052, V4167, V4146, V4107, V4096, C1134, C1125, C1123, C1121 are fully accessible. Transfers are available to Flight Ease guests and to guests who have independent flight plans. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Share Cancelling your cruise/ cruisetour booking for any reason will cancel any air bookings associated with the cruise/cruisetour booking, and fees will be applied if applicable. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). Select All to print all pages. Infants must be at least 6 months of age at the time of embarkation in order to sail. Plan to be at the airline counter at least two hours before flight time for domestic flights and three (3) hours before flight time for international flights. The Surf package is the cheaper of the plans but does not include streaming, the ability to send or receive photos, or use technology such as FaceTime. In this video, health experts offer helpful information on getting the right immunizations for safe and healthy travel. If you want to be able to stream as well as browse the internet, the VOOM Surf and Stream package would be for you at an average of $22.99/day. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. After the cruise final payment due date, fees up to the full cost of the ticket may apply. Otherwise, there will be staff available at the pier to advise you of your stateroom number as you fill out your luggage tags. The free Norwegian iConcierge app allows users to tap into onboard passenger information, communicate with other passengers onboard and make their own dining and excursion reservations. For a more in-depth look at the check-in process, check out our video walk-through. If you are unable to transfer from your mobility scooter and alternative arrangements are required, please advise Holland America Line at the time of booking or as far in advance of your sailing as possible. Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. There are a few limited services that will still require vouchers. Ambulatory Accessible Listen to the menu and select the number that corresponds to the ship you are calling. A You will need to enter your name, a valid email address and a password. Staterooms I-8033, VB6002, VB6001, J1074, K1012, K1011 are fully accessible. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while tendering or while docked due to steep gangways and steps, particularly during low or high tide. This package is great for those wishing to stream movies and such while underway and seems to have fairly good reviews from previous customers. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. A 3% service fee will be added to your onboard account for all cash advances. Traveler's checks may be cashed at Guest Services. We remain optimistic that out approach on future sailings will become more flexible. This sale from Holland America Line includes the following: Cruise deposits only $25 per person. The program has an open door policy, which means participants may come and go as they please. These are usually either good for 24 hours or a certain number of minutes. Every day aboard a Holland America cruise ship brings a wealth of cruise activities and indulgences, along with the freedom to partake in as many or as few as you please. Holland America Line ships contain the latest safety technology and safety systems including but not limited to: For more than 140 years, the safety and security of our guests has been our highest priority. To clear cookies using a Mac, click Safari on the Apple menu bar along the top of your screen and select Preferences. In some instances, name corrections will not be permitted and will require cancellation and rebooking of flights. Holland America Line has a comprehensive plan in place which has generally proved effective in limiting the spread of the illness. For COVID-19 Vaccination requirements please visit our lookup tool available athttps://book2.hollandamerica.com/protocols/ Health Protocols page and FAQs. The "Have it All" fares will be available for booking on April 21, 2021. Refunds for purchases of onboard products and services will be credited to your onboard account whether purchased prior to or during your cruise. Click the Advanced tab and tick the Show Develop Menu in Menu Bar check box to add the Develop button to the Apple menu. Suites SA7085, B8101 and staterooms K11049, VB11038, VQ10033, VE8142, VD7049, K6185, VC6158, V5048, V5051, FB1172, E1175 are ambulatory accessible. The rate is $USD16.00 per minute and billing begins at the time specified. If you do not adhere to the cruise itinerary and, as a result, violate this law, any resulting fines will be your responsibility. During our regular business hours, please call: 800-426-0327. Guests are urged to complete the Online Check-in process before leaving home. As our restart protocols continue to evolve, we have lifted the moratorium on oxygen concentrators and peritoneal dialysis effective immediately. 2 Not all suites within each category feature accommodations for extra guests. Guests can elect to upgrade to a higher service level on either a 24-hour or for the remaining duration of the voyage. If you need to order via phone, please call Ship Services at 1-800-541-1576. On an Inside Passage cruise you will be traveling along the protected waterways of Southeast Alaska, also known as "the Panhandle." A passport is still the preferred document. Guests can purchase voyage-long or daily plans onboard via the cruise lines Navigator app. If my DH logged in under HIS mariner number, he couldnt access our internet plan. section of our FAQ. Failure to have the proper documents may result in refusal of passage by Customs and Immigration authorities. Bidis - essentially flavored cigarettes - are not generally permitted entry. It was only available under my mariner number. Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. Keep in mind, this is just a sample of the sights waiting for you on a Holland America Panama Canal cruise vacation. Keep these items close at hand in your purse or jacket pocket. Cancelling your cruise/cruisetour booking for any reason will cancel any air bookings associated with the booking, and fees will be applied if applicable. To learn more about Holland America's Rotterdam cruise ship and start planning your incredible cruise vacation, call our expert cruise consultants at 1-800-377-9383! Click the blue link and that will open the Boarding Pass to print. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Is there a way to call from your smartphone? We strongly recommend that you register your valuables with Customs before leaving home. You may print selected pages or the entire Express Docs form. As a company, we are incredibly disappointed with the Departments new approach, and we have written to the Federal Minister to ask for a return to their previous way of doing things. Staterooms EE3396, EE3391, HH3431, HH3430, E2702, L2700, J2555, J2554, G2500, FF1964, FF1955, G1807, G1806 are ambulatory accessible. These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head. Fees are by the minute, and vary according to packages purchased. Your Future Cruise Consultant will handle all the arrangements on board and your traveladvisor will assist you, and receive full credit for your booking, when you get back home. A This box indicates the deck number and general location of the stateroom to facilitate delivery of your luggage to your stateroom at embarkation. Contact your travel advisor or our support line at 1-800-628-4771 if you require assistance with name corrections.
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