After finding out so much information on price matching/adjustments I set up a website to keep other shoppers informed. We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free Conditions are noted below. All this only applies if youre making an in-store return. However, you should know that Macys guarantees that they will credit your account(s) within 10 business days of receiving your return.. You may also return new/gently used cosmetics & fragrances if it doesn't fulfill your needs. 5/17/2010. If youre shipping back a Macys.com return, youll print the return slip, and that acts as your paperwork. Yes! Ninety days?.THREE MONTHS is not long enough to know if you like something or not? Group Leaders arent expected to spend any additional time in the community, and are not held to a set schedule. Macys provides printable shipping labels to customers, so you can return your Macys purchase by mail for free. Go to the order page of your Bloomingdales account or visit the Easy Returns page and enter your order number. can be returned to any Macys store with a valid receipt within 60 days of the purchase date. This doesn't help me!!!! Items that are eligible for return will then be listed for you. Returns to any stores are processed by Macys immediately. Macys returns have to appear no worse than gently used.. Designer Brands Burberry, Gucci, Longchamp, Louis Vuitton, and Tous only come with a 14 day return window. You can return online purchased items in-store. Small electrics, items for personal care, dresses, and watches must be returned within 60 days. Macys will process your credit immediately if you make an in-store return. You just need to go in to a Macy's store with the item and the original receipt. Fortuately, it's easy to check your order status on Macy's website. The process isnt clear on the Macys website, but when I talked to Macys employees, they said the process is pretty similar to making a return. They state that "items being returned must be in their original condition." The one big exception is cosmetics and fragrances as they can be in "gently used" condition. Not only that, but you'll also typically get a full refund on most items you buy through Macy's. If you dont have your invoice, you can simply print your email confirmation and that will suffice. Shoppers must return the item to a Backstage location with the receipt. 1997: The bad one. Find advice, support and good company (and some stuff just for fun). NO IN STORE RETURNS on ANYTHING FURNITURE AREA BASED. Bring your item (s) along with the packing slip or receipt and the original form of payment to any Macy's store. Oh, well. By the way, if you lost your receipt and the original tags, you can still get a refund for your Macys purchase. This goes for store returns only. You just mail back your return like you normally would and your PayPal balance will be credited accordingly. There are multiple ways to find out if your return is eligible. JavaScript is disabled. They will return to original form of payment. If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. Macys will send Merchandise Only Certificates to your mailing address within 2-4 weeks. Macys offers customers two ways to return a product. Carrying a receipt is mandatory while returning a product. You get the lowest price without a receipt. You can return online orders to your local Macys. I use to work at Macy's and as long as you have the receipt or card you purchased it with you should be fine to return it, and as long as the item is still in the store so they can find the barcode for the item. with original tags. Items purchased in a store must be returned to a store. If a good return policy is important to you, then you should definitely make yourself a loyal customer. Honestly, you can still get a partial refund on Macy's returns without tags within 180 days of your purchase. Instead, Macys will give you a Happy Returns card or a Merchandise Only Certificate. Your post will be hidden and deleted by moderators. Items purchased online can be returned by mail or to a store. You might buy a product online but want to return it to a retail Macy's location. Then, head over to the customer service desk as if you were making a return. Save my name, email, and website in this browser for the next time I comment. Like I said above, there are a slew of items that dont get the full 90-day return window. Items that have been bought online can also be returned by mail. If you want to return these items, you'll only have 30 days. If you had originally paid in cash in-store, this will be given back, and if you had paid by card, it will be credited to your account. Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return. With 90 days to return most items, we know Macys return policy offers a fair way for customers to get the most out of their purchases, but weve also learned about the various different conditions of returns to Macys across their catalog of items and how to make use of their processes. Shoe boxes are also an important part of the product presentation and must be returned undamaged. However, Macys will not refund the original costs for shipping or delivery. This way, the staff representative at Macy's can look up the purchase and refund the card that was used to purchase the product in question. I plan to reorder and be fitted prior. Non-Kohl's charge purchases, or purchases made outside the 12-month timeframe, qualify for a Kohl's Merchandise Credit or a corporate-issued refund. All you have to do is start a return here, and Macys will give you a return shipping label you can attach to the original packaging. And, Macys return policy is fairly lenient. Rather-Be-Shopping.com. This is one of the reasons I rarely shop there anymore and prefer to give my business to Nordstrom. If you have proof of purchase in the form of the card used to pay, the receipt, the packing slip, or a return label, the refund will be credited back to you in the same way that you paid for it. Several retailers offer modified return policies over the holidays, including extended periods for returns and . Maternity brand items also have a 30-day return period after purchase. Don't stress out when you want to return an item that you bought at Macy's since you have plenty of time to return most of them. Obvious Signs Of Use Another reason that you wouldn't be allowed to return clothing without tags is if the clothing was obviously used. Health codes say that those clothes can't be resold at places like Macy's. So, you can't just take the tags off, wear it, and then say you changed your mind. If your return is part of an international order, Macys free return policy is void. You can send return items back by mail or in-store, for free. Its also pretty easy, as far as making returns goes. I returned a Michael Kors smart watch. We work hard to share our most timely and active conversations with you. If MACYS would wise up, they might have fewer returns. Before you head to Macys to wait in line at their customer service desk, ensure that they will actually accept your return. They generally adhere to their policy, however, so a return after 90 days is an uphill battle. I was in need to buy one since I lost my 2 in the store!!!! The giver is out of the country so I dont have access to a receipt but both items have a Customer Return Label. And may I suggest if you get the $40 back you put it towards one of these. You'll be glad to know that Macy's accepts most items for returns. Am I able to return it without a tag? However, Macys makes it extremely convenient for shoppers to make returns. So, it comes down to a judgment call to be made by your local Macys. Your email address will not be published. Consumers often have questions about Macy's returns and therefore want to speak to a representative over the phone. As per Macy's return policy, free returns do not include gourmet gifts, food, gift cards, lamps, mirrors, wall art, beauty boxes, furniture, area rugs and mattresses. Strong customer service and a great return policy definitely has something to do with their success. You might find yourself needing to referenceMacy's return policyat some point. Note that once you confirm, this action cannot be undone. 6. Macy's Easy Returns. Items purchased online can be returned by mail or to a store. Return with receipt, without receipt, return of a Get, check returns, price adjustments and more are all in black and white and . Currently, there is no live chat support available to get in touch with Macy's about returns. However, if you purchased your items online, you can begin the process online with Macys Easy Returns. Macys want their customers to be fully satisfied with their purchases and have implemented a returns policy that enables this as much as possible. Ideally, you should have the receipt for your purchase if you want a refund when you return a Macy's item. The main difference? The return policy at Macy's allows you to return most items within 90 days of purchase, with or without a receipt of purchase . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright document.write(new Date().getFullYear()) Return-policy. Macys will provide a free printable shipping label for you to return your items via UPS. You can return jewelry to Nordstrom, just take your return over over to the jewelry department and as long as the return is within 90 days you're fine, but after 90 days there is a 50% return fee on jewelry so that's something to consider whenever you're returning jewelry. Do not remove any protective slips. The first is to bring it to a store to return it in person, ideally with proof of purchase, but this can be worked around if you no longer have your receipt. Use Macys store locator to find a brick-and-mortar Macys location near you to process your return. I'm hoping that I left it at home and didn't bring it back to school with me. Please specify a reason for deleting this reply from the community. shipping and delivery fees are non-refundable, credit your account(s) within 10 business days of receiving your return, Your free Macys account information (aka your email or phone number), The credit card you used to make the purchase, The original tags with barcodes (which only need to be attached if the returned item is clothing), Designer Brands (including Burberry, Gucci, Longchamp, Louis Vuitton, and Tous): 14 days, Furniture and Mattresses (with expectations), The product you want to return with its original tags and packaging, Your return label, packing slip, or order/shipping confirmation email (for online orders), Your Macys account information (email and phone number). Macys does not accept returns on the following items: If you want to purchase any of these items at Macys, make sure you definitely want them. If you still want your productjust a different versionyou can make exchanges at Macys easily, too. As the policy name suggests, shoppers get one year (365 days) to make . Most Macy's products can be returned within 90 days of purchase, but there are a lot of exceptions to this. Visit this page and follow the easy instructions. Macy's claims they will take back items without a receipt as long as the product still has the original tags or price stickers on it. For mail-in returns, the timing depends largely on how long it takes your package to reach Macys. The easiest method is to log in to your Macys account and access the order through your order history. If you want to return a Macy's item and don't have the original packaging, you should call Macy's directly and ask whether you'll be eligible for a return. You can return an online order or Macys in-store or by maileither way, its easy! Key days like Labor Day and Black Friday when a lot of sales happen. Generally, you have 90 days to return items to Macy's- except when you don't. Here are the major expectations to Macy's 90-day return window: Apple Products: 14 days Designer Brands (including Burberry, Gucci, Longchamp, Louis Vuitton, and Tous): 14 days Clearance/Last Act Merchandise: 30 days Tech Watches: 30 days Backstage Items: 30 days You can still expect to make a run to UPS or stand in line, but you wont need to pay for returns or shipping. The traditional return period for Macy's Backstage purchases is 30 days. Additionally, the rug must be in its original packing, unused, and without any damage. Finish Line All Finish Line items come with a 45 day return policy. Final Sale items cannot be returned or exchanged. Please feel free to contact us at. Macy's is an iconic American department store where you can get a wide variety of items. If you bought it in-store at Macys, you need to return it to a Macys location. If you return an item that you used multiple forms of payment to purchase, then things get a little complicated. Sadly, almost every rule on your list is now invalidated as of late April/early May of this year. Macys allows 120 days to let you figure out if a mattress is right for you. You must log in or register to reply here. But I guess if you don't want to drive to Macy's your best bet would be to call. Please see tips below for keeping your items in returnable condition: Shoes scuff very easily on any hard surface, so be sure to try on shoes on carpet. Accompanied by an original receipt or gift receipt. But Macys changed this policy and will now accept what they call gently used beauty items and fragrances. There are a few set of rules that must be followed while returning a product. Your comment was sent and soon will be posted. If you get turned away just sell your loot on eBay. Heres everything you need to know about the return policy at Macys, both online and in-store. think twice before sharing personal details, foster a friendly and supportive environment, remove fake accounts, spam and misinformation, delete posts that violate our community guidelines, reviewed by our medical review board and team of experts. Remember, in-store purchases are not eligible for mail-in returns, so if you bought your products at Macys, you need to take them back to Macys. There are three variants; a typed, drawn or uploaded signature. Personal Care items only get 30 days now, Last Act cant be returned/exchanged at all once purchased, and any and all ordered furniture/mattresses/rugs ordered online CAN ONLY BE RETURNED ONLINE NOW.