Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Regus does not communicate with customers via telephone. I will be taking legal action if this is not returned within 28 days (31/03/2023). Any that you do not require can be opted out through your online account. Of course, she did not reply to me yet! Customer service is simply poor. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Were clear about this from day one. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 7. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. GO LITERALLY ANYWHERE ELSE. We did not put a "2000 dollars bill in front of you". October 6 It is IMPOSSIBLE to get them to stop charging. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Originally, total costs 20k THB, but end up with 50k THB. Helpful (1) Alice C. on 9/22/20 October 14 The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. If it has been longer than 30 days, please get in touch so we can investigate further. Thank you, Lorraine Brule Global Customer Service at Regus. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Were clear about this from day one. 2023 Trustpilot, Inc. All rights reserved. I sent an email to Briana and asked how my process going on? Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. think about how low this company is. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. I couldnt see your email address or Regus account reference in your message. I will be taking legal action if this is not returned within 28 days (31/03/2023). Setting up an automated payment is straight forward and can be done through the online portal. * All prices shown are valid at the time of inquiry, based on 24-month contracts. We use dedicated people and clever technology to safeguard our platform. Don't be fooled by that. With whom I spoke until now? I still did not hear anything back yet. 4. Briana got my call. Companies can ask for reviews via automatic invitations. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. same goes with debt collector from malaysia that emailed me abt 3 months ago. Stay away!! Any that you do not require can be opted out through your online account. This course is a must for every manager who aspires to be a leader and a success in his or her career. The company left an official comment on this complaint. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. If you have a helpdesk contact, we would expect a 24hours reply. Avoid at all costs. But the Regus does not have flexibilities, nor willing to retain long term tenants. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We appreciate your business. The complaint has been investigated and resolved to the customer's satisfaction. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Hi Mike, Im sorry if you felt the need to escalate this. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Stay away!! You should receive your refund within 30 days after your end date. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. Lease period: April and May 2018 Please could you send those details to me at lorraine.brule@regus.com so I can support you? They often do so without adequately considering the effect these changes have on people within the organization. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Trustpilot is assessing this review in accordance with our flagging process. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Where appropriate, well also take steps to prevent the situation from happening again. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. I called Regus account desk and Dom S. got my call. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Eventbrite page will show up only the start dates of all training sessions. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. this is absolutely gross and scam. This will ensure the agreement ends at the current final date and will not renew further. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. The complaint has been investigated and resolved to the customers satisfaction. I would like to help you further in this matter but haven't been able to identify your account. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Not only that, it's hard to get hold of their accounting department. Verification can help ensure real people write reviews about real companies. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Requesting your refund is easy. A member of our team will get back to you as soon as we have the details. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Transparency is very important to us, and all services can be opted in/out through your online account. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. They would not remove the items that I didn't want. Regus are not transparent with their pricing. Give your team a place to focus, thrive, and grow, while we take care of all the details. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. She would do her best to escalate my process by letting them know this terrible status. Unacceptable billing practices. same goes with debt collector from malaysia that emailed me abt 3 months ago. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! What a ridiculous it is! Our invoices are due on the payment date that is displayed on them. She promised me that I could get it on October 19 because it took 48 hours. Find out how we combat fake reviews. Their billing is confusing, they billing customers one month ahead.
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