I expect to pay the normal service fees, but not what you charged me for the tickets. Chicago Illinois To sell tickets, they must meet Vivid Seats requirements. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Then allows the seller to change the date to the day of the event. Gain trust and grow your business with customer reviews. I would like to warm people to avoid buying tickets through Vivid Seats. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. One can only hope these ticket monopolies will be better regulated in the near future. Read more Comments: 0 Products used:Tickets for an upcoming football game. Please Refund at least $1000. This review was chosen algorithmically as the most valued customer feedback. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. They didn't even attempt to make it right. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Angel P helped me out. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Paid $160 for a single ticket for a show that was rescheduled (twice). Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Avoid this site and their markup fees! I someone needs to hold ticket brokers responsible. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. . Vivid Seats has 450 employees. Yes. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. My friends and I attend several differant venues and purchase tickets online. Got us a great deal on our tickets love this company. Conveniently buy and. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. This will surely increase the credibility of your complaint. Long story short the ticket transfer did not go smoothly. I never used them before but I know many people who have. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Will be buying more tickets from them in the future. Sellers can choose the price for their tickets and modify them at any time. 3 for $533.58. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Despite very different reviews, the site is very popular not only in America but also abroad. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. I asked to speak to the manager, told me there was no one above him. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. This is absurd! Thank you for sharing your feedback, Gregory. Avoid purchasing thru Vivid at all cost. I don't expect they are willing to give an apology. UNLV Rebels at Utah State Aggies 2x Football Tickets. FAQ. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. For more information about reviews on ConsumerAffairs.com please visit our That means the seats were $351, not $264. Agreed! This comment was posted by a verified customer. Vivid Seats denies these . Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Day of game they said only had 2 tickets available and sold my other 4. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. I never received the email and therefore never accepted the tickets. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Customer identification can be provided if needed. Very helpful indeed! If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! So I quickly attempted to purchase another ticket. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. These were special seats, including dinner and first 2 rows on the dirt. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. I could not attend. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Tickets to Aint to Proud Stage Play in West Palm Beach. I spoke with Carlos A over the phone to purchase my tickets. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. I purchased tickets through you company for the September 11, 2022 Rodeo. Explain your situation and why you wish to receive a refund. The following is a chronological timing of the events that occurred: For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. She says no digital. Desired outcome: Dial 833-228-5143. Your trust is important to us. We are all set now and appreciate her cheerful assistance. After a couple days and a hour or two of being on hold I finally received my refund. When I went on their "live chat" to inquire, they didn't respond at first . It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. The moment you hit submit, they have your money and will not refund. In this guide, I will be reviewing Vivid Seats in detail. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Vivid seats is horrible. We added millions of opinions to our database and summarized over a million opinions. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. Had rented a room just for this event. He reassured me of any concerns I had and was very patient with me. Good Grief. "We have currently put them on 'No Rating' while they investigate the complaints and . At this venue, Section B is behind the Pit. We launched @recap.email and legal webhooks. So I recommend never buying anything from this place. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Contact Us About The Company Profile For Vivid Seats LLC. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Not game day yet so have not opened app for seats. I received an email a few days before the game to "Confirm my email". Do I need to print these tickets? Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. If I purchase both sets, will the seats be together? I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Then the day of the event I got an email cancelling my ticket. Never again. Melinda, your concerns are absolutely valuable and matter to us. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Never received tickets or a refund let alone even an apology. If you have any questions about the refund process, feel free to reach out to our Customer Service. and their online chat system is useless. These people are thieves and liars. Then allows the seller to change the date to the day of the event. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Vivid refused a refund! A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. We spent $700 and had our experience ruined for really no good reason. Vivid seats will not do anything. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. VividSeats has B rating with the BBB.org as of September 2022. Terrible customer service. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . There were no humans to talk to to get my tickets before the event started. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. They simply dont care. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. BS. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Could never get the tickets. Send us a DM on social media. I will never ever purchase from Vivid seats again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Yes, you get great prices on concert tickets because it is a con. It is a safe and secure process. Barbara, who is my agent, was absolutely the best that you could have. With the plethora of ticket resell sites, this is one to avoid. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Vivid Seats goal is to safely and securely connect customers with event tickets. Heads up. He'll be heartbroken. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Your transaction is secure, and you also get a full refund for canceled events. I want my $1,500 back in my bank account. Making sure our fans are able to attend their desired event through us is our top priority. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. I just want the Tickets I spent over 2 thousand of my hard earned money on. Credit care company is stating they rejected my dispute because all sales are final. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Don't EVER use vivid seats for any purchases. I had a great experience. Vivid Seats - Fraudulent agreement / promises made for a full refund That clearly didn't happen bc I received NO TICKETS! Scammed!!! We also ensure all reviews are published without moderation. 5 Weeks later changed their policy!!! They refuse to give refunds for anything. When I go the tickets, I called the venue and was told they were not handicap. 3 for $533.58. It was smooth and I didn't have to do all re-ordering process again. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Refund of ticket price. Its not final unless I had the tickets available which I didnt. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. We encourage you to monitor your bank and email for further updates on your order. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. What are "Email Delivery" and "Instant Download" tickets? One arrived by mail with a "Lot 16" other was delivered electronically. Finally got my tickets and had a great time speaking to the very helpful gentleman. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Desired outcome: I have bought tickets through Vivid Seats for two different concerts. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. + the only ticket rewards program around. They refunded, but I am out 2 nights for the hotel. Nothing arrived. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Its not right that they say they have no control over the seller. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Vivid seats are scammers. they are all the same basically. A link has directed you to this review. The tickets are yours now to you have to figure out what to do. Just another company who still made money over COVID. We value your privacy. People need to understand that VividSeats works against you. Mark, your concerns are absolutely matter to us and we certainly value your feedback. Customer service would not help since the event was technically postponed and not cancelled. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. 3 for $533.58. Click here to get notifications about new complaints of Vivid Seats. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Kept telling me same blurb about it was my fault, not his, no refund, etc. Service 254 Value 245 Shipping 164 I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. He said I should post the tickets for sale. These seats sell for $35.00 each. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Couldnt cancel that ticket either. I purchased tickets to the motley Cre concert in Seattle in 2019. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. If you make a last second purchase, you are putting yourself at risk. So I have no tickets and am out $600. Vivid Seats provides a "100% buyer guarantee." So what happened here? Suggest you use another ticket broker. Original review: Feb. 9, 2023. greenthumb47 , 2022-08-02. No issues at all, would use them again. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. Vivid Seats is an independently owned and operated online marketplace. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. You can count on usas our fans already know. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Dont EVER use vivid seats for any purchases. I do expect a refund of the differance that the seats should sell for. New customers can take advantage of this exclusive discount offer! Customer identification can be provided if needed. We encourage you to reach our to our online support team by sending us DM on social media. B. Berlinda G. Today , California. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. accident in ravenna ohio today, larry squirrel'' demps death,