Your browser settings can be set to inform you before receiving a Cookie. Wisecars will inform the complaint submitter on how to proceed if needed. It might take your bank extra time to settle the amount. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. We will send you your rental voucher 48 hours before your pick-up time. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Reduce your carbon footprint by selecting a greener car hire option. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. If you cannot find the confirmation email, please contact us via our website. All rights reserved. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. In that case, special cancellation terms are presented during booking. If you are involved in an accident, the local police and the Car Rental Company must be contacted. What's Wisecars' cancellation policy? If you are involved in an accident, the local police and the Car Rental Company must be contacted. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. In peak periods this may not be achievable. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. We at Wisecars put together a list of the most important information travelers often miss. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. Dear Sara,Thank you for contacting us! If not, you will need to purchase the cover at the car rental company counter. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . You can upgrade your car before you start your trip. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). We do not delete personal data on the request of a third party. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Wisecars customer support is available 24/7. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. A common issue that many vacationers face abroad is unfair fuel policies in car rental. This information must be sent via email and give Wisecars the relevant details of the incident. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Excess Protection covers up to USD 1000 of your excess. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. All rights reserved. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Replies to negative reviews in < 24 hours. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. If you do not agree with any part of them, you must not proceed with your booking. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. I refused to pay and they refused to refund me my $535 back. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Some Car Rental Companies in some rental countries may also require an International Driving Permit. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. What's Wisecars' cancellation policy? When you return your car, the car rental company will check it, and charge you for any damages. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. 2023 Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars will process your cancellation refunds in 7 days. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. What's Wisecars' cancellation policy? Only when all documents are present and severe negligence can be excluded, a refund will be processed. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). Your voucher is normally issued 48 hours before the pick-up time. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. I attempted to rent a car from them for a few days for $535. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. When you rent a car, you will usually need deductiblecoverage. Your rental credit will expire after 2 years. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Your contract for car rental will be between you and the Car Rental Company. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Cancellation Protection can be purchased only at the time of booking and is not refundable. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). Fill in your personal information and state your request. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. We will send you your rental voucher 48 hours before your pick-up time. Wisecars does not own or operate any Car Rental Companies. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. 2023 Wisecars. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. See the full list of exclusions under section Deductible Protection Products will not cover. It goes against our guidelines to offer incentives for reviews. Subscribe! Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Email Protect your account with two-step authentication Powered by, We use cookies to give you the best experience. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Excellent! Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). To improve our service and website, we may use small data files known as Cookies. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. It is entirely up to the Car Rental Company whether they decide to do so or not. If your additional driver is under 30 or over 65, please check your car's terms and conditions. In peak periods this may not be achievable. It is highly recommended to call the police even for the smallest of damages. If you choose to pay for the service using a credit card, your credit card details are not stored by us. I will give you a five star rating. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. One of our helpful agents will be in contact with you to address the request.
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